Recurring concern
Failure of case monitoring to identify cases requiring follow-up
- Reports that mention this concern
- 33
- Times this concern has been raised
- 36
- Stated actions linked to this concern
- 49
What this concern includes
Includes failures of case monitoring, allocation tracking or referral follow-up where the control does not identify that a case has not been seen, assessed or progressed.
What is not included
- Excludes failures limited to the quality of clinical documentation when they do not concern identifying cases requiring follow-up.
- Excludes delays or missed actions where no monitoring, tracking or follow-up identification failure is described.
- Excludes generic staffing, communication or technology deficiencies not explicitly tied to monitoring or follow-up of cases.
Trends
Reports over time
Reports mentioning this concern, over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Reports and published responses 33 reports
See individual reports that have raised this concern, and the actions taken in response
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Concerns raised1
Lack of a consistent follow-up process for salbutamol overuse patterns
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Failure of the FRT caseload system to ensure efficient follow-up of referrals and queries
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Essex Partnership University NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
Essex Partnership University NHS Foundation Trust
Implement the MaST caseload-management tool with electronic risk, disengagement and RAG indicators supporting MDT prioritisation, and monitor its use through regular audits.
-
Concerns raised1
Failure to follow up repeated failed clinical encounters
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- North London NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
-
North London NHS Foundation Trust
Review the DNA policy to formalise escalation after two consecutive missed appointments.
-
North London NHS Foundation Trust
Implement the revised DNA policy through staff training and monitor its impact through a quality-improvement project.
-
North London NHS Foundation Trust
Organise additional London Care Record training to improve information sharing and notification of GPs when concerns or disengagement arise.
-
Concerns raised1
Failure to track and regularly check electronic patient contacts
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked responses
- Department of Health and Social Care
- The Pike Practice
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
-
The Pike Practice
Implement monthly compliance audits of email response times and maintain email auditing as a standing SSP Health process.
-
The Pike Practice
Establish or update standard operating procedures for managing practice emails.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
-
The Pike Practice
Existing email controls and established electronic triage systems are considered appropriate for managing non-urgent communications and urgent-care routing.
-
Department of Health and Social Care
Individual practices are responsible for establishing reliable systems and managing email correspondence according to their local requirements.
-
Concerns raised1
Absence of GP follow-up triggers for recently discharged patients with worsening conditions and missed routine appointments
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked responses
- Care Quality Commission
- Hull University Teaching Hospitals NHS Trust
- NHS England
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
Care Quality Commission
Share the review findings with CQC’s Primary and Community Care operations team for consideration in its regulatory response.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.3
-
Hull University Teaching Hospitals NHS Trust
Concerns about points 2 and 3 relate to primary care rather than the Trust’s responsive responsibilities.
-
NHS England
Providers involved in Linda’s care should address the specific care concerns, provide further information, and identify related learning.
-
Care Quality Commission
Oversight of the GP practice is assigned to the integrated care board, while findings inform CQC’s regulatory response.
-
Concerns raised1
Case allocation and deallocation without action or explanatory recording
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Westmorland and Furness Council
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
-
Westmorland and Furness Council
Require recorded explanations for case deallocation and provide management oversight of all case closures.
-
Westmorland and Furness Council
Conduct regular case-file audits of chronology and completed actions.
-
Concerns raised1
Failure to track outstanding diagnostic results for patients leaving the Accident and Emergency Department
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- NHS England
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
NHS England
Publish national standards for communicating diagnostic test results after hospital discharge.
-
Concerns raised1
Failure to capture and monitor referral outcomes
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Linked response
- London & Quadrant Housing Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.5
-
London & Quadrant Housing Trust
Align property services and building compliance policies and processes, including gas safety and contractor management.
-
London & Quadrant Housing Trust
Review all gas repairs closed outside the agreed service level without reference back, tracing records and identifying closure reasons.
-
London & Quadrant Housing Trust
Record relevant calls centrally and track every repair through the internal housing management system to maintain an auditable trail.
-
London & Quadrant Housing Trust
Hold weekly contractor meetings, reconcile work-in-progress reports with internal records, and review every repair to prevent unauthorised abortion without escalation.
-
London & Quadrant Housing Trust
Automatically follow up incomplete or requested-aborted repairs and escalate unsuccessful resident contact for an in-person welfare check.
-
Concerns raised1
Failure of the practice follow-up system to ensure investigations are completed at the correct time
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Failure to identify patients requiring service review for multidisciplinary discussion and follow-up
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- North London NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
-
North London NHS Foundation Trust
Implement the updated CDAT operational policy and daily duty tracker, with same-day logging and senior daily cross-checks for follow-up.
-
North London NHS Foundation Trust
Review and monitor the new duty-tracking process through scheduled review, audit and governance processes to ensure effective embedding.
-
North London NHS Foundation Trust
Include the new duty-tracking process in induction for new CDAT staff.
Actions and positions describe what organisations say in published responses. Implementation is not independently verified.
Data last updated 7 September 2026