Recurring concern
Inadequate staff competence to provide first aid
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Request correctionFirst reported 30 Oct 2013•Latest report 15 Jun 2026
What this concern includes
Includes deficiencies in first-aid or basic-life-support training, currency, refresher provision, competence assessment, practical skill, emergency recognition or ability to provide CPR and other appropriate first aid where these concern staff expected or likely to respond to emergencies.
Not included
- Excludes failures concerning unrelated professional, clinical or record-keeping competence where first aid is not the safety issue.
- Excludes missing or inadequate first-aid equipment, facilities or emergency procedures unless the assertion also directly concerns staff competence to use them.
- Excludes delays or failures by emergency services or other responders that are not attributed to staff first-aid competence.
- Excludes generic workforce training deficiencies without a direct first-aid or basic-life-support component.
- Reports
- 95
- Individual concerns
- 111
- Date range
- 2013–2026
- Stated actions
- 176
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
First aid training lacking hanging-specific response content
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
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Position
The NHS does not determine the content of public first aid courses.
Stated by NHS England
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Position
Responsibility for considering changes to public first aid course content rests with the British Red Cross.
Stated by NHS England
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Concerns raised2
Uncertainty about first aid training of drivers and control staff
Lack of first aid training for train guards responsible for identifying life-threatening conditions
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Publish a revised passenger-illness protocol booklet incorporating explicit life-threatening conditions, worst-case response guidance, and basic lifesaving and first-aid guidance.
Stated by First MTR South Western Trains Limited -
Action
Distribute and embed the revised protocol through Guard and Driver access, Guard briefings, Development Days, Guard cue cards, and Control Centre prompt cards.
Stated by First MTR South Western Trains Limited
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Additional first-aid training would not improve Driver or Control Centre responses because their roles require communication and ambulance coordination.
Stated by First MTR South Western Trains Limited
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Concerns raised1
Failure to maintain police officers’ mandatory Emergency Life Support training
This report raised 9 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.6
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Action
Drive strategic work to reduce officers overdue for mandatory Emergency Life Support and Officer Safety Training.
Stated by Metropolitan Police Service -
Action
Withhold newly issued personal protective equipment from officers until their mandatory training is current.
Stated by Metropolitan Police Service -
Action
Progress an external-system change to produce and circulate monthly training-compliance reports to senior managers.
Stated by Metropolitan Police Service
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Action
Reintroduce paper training cards recording officers’ latest approved Officer Safety or Emergency Life Support training attendance.
Stated by Metropolitan Police Service -
Action
Issue local training data packs enabling commanders to identify officers requiring up-to-date training.
Stated by Metropolitan Police Service -
Action
Explore incorporating Officer Safety and Emergency Life Support training into team rosters as rostered duty.
Stated by Metropolitan Police Service
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Concerns raised1
Lack of basic life support training for prison staff
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Lack of first aid training for frontline prison staff
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.6
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Action
Deliver monthly first aid training to prison staff through two on-site trainers.
Stated by HM Prison and Probation Service -
Action
Introduce a one-day first aid refresher course to maintain staff training levels.
Stated by HM Prison and Probation Service -
Action
Provide priority first aid training to Custodial Managers and Officer Support Grades.
Stated by HM Prison and Probation Service
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Action
Require new prison officers to complete mandatory level 3 Emergency First Aid at Work training, including CPR and defibrillator use.
Stated by HM Prison and Probation Service -
Action
Review the provision of first aid in prisons.
Stated by HM Prison and Probation Service -
Action
Develop a custodial First Aid awareness course with the awarding body.
Stated by HM Prison and Probation Service
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Existing arrangements require sufficient first-aid-trained staff on duty, with at least two nurses and one trained prison staff member available at HMP Lewes.
Stated by HM Prison and Probation Service
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Concerns raised1
Lack of current basic first-aid training for care staff
This report raised 13 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Increase and maintain staff safety training, competency assessment, mandatory-training tracking and first-aider coverage on every shift.
Stated by Shaw Healthcare Limited
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Concerns raised1
Insufficient staff training in first aid and assisting residents at risk of choking
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.5
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Action
Establish at least one qualified first aider on duty at all times.
Stated by Coed Duon -
Action
Train current staff in basic dysphagia awareness.
Stated by Coed Duon -
Action
Train new staff on SALT IDDS dysphagia procedures at the scheduled training session.
Stated by Coed Duon
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Action
Establish two trained dysphagia champions to support staff training.
Stated by Coed Duon -
Action
Teach new staff safe care for residents at choking risk and prohibit assistance before completing this training.
Stated by Coed Duon
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Concerns raised1
Failure to communicate emergency adrenaline instructions effectively in school staff training
This report raised 11 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to provide first aid training to Derwent staff
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Review the staff training schedule to address emergency first-aid provision.
Stated by Derwent Facilities Management Limited -
Action
Deliver a programme of Emergency First Aid at Work training for staff, targeting approximately 80% of relevant personnel.
Stated by Derwent Facilities Management Limited
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Concerns raised1
Lack of clearly defined first aid training
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.4
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Action
Provide all club staff with scenario-based emergency First Aid training, including on-site role-play, video learning and annual refreshers.
Stated by Goals Soccer Centres PLC -
Action
Provide General Managers, Regional Managers and Operations Team members with Level 3 First Aid at Work training by 31 July 2019.
Stated by Goals Soccer Centres PLC -
Action
Provide Emergency First Aid at Work training to reception staff working at least 16 hours weekly by 31 July 2019 and all qualifying reception staff by 1 January 2020.
Stated by Goals Soccer Centres PLC
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Action
Add practical defibrillator training and assessment to the First Aid training syllabus and continue providing it to relevant staff.
Stated by Goals Soccer Centres PLC
Data last updated 7 September 2026