Recurring concern
Failure to reliably follow up identified mental-health safety concerns
First reported 5 May 2013•Latest report 25 Jun 2026
What this concern includes
Includes failures in processes for recording, contacting, escalating, tracking and following up identified mental-health safety concerns, including suicide risk, when initial contact attempts fail or a promised clinical response does not occur.
Not included
- Excludes routine psychiatric follow-up or appointment-access failures where no identified mental-health safety concern requires a specific follow-up response.
- Excludes failures limited to mental-health risk assessment, treatment or observation when the follow-up and escalation process is not deficient.
- Excludes generic communication or documentation deficiencies unless they directly leave an identified mental-health safety concern without follow-up or protective action.
- Excludes family-contact failures unrelated to an identified mental-health safety concern.
- Reports
- 17
- Individual concerns
- 17
- Date range
- 2013–2026
- Stated actions
- 38
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Failure to follow up with receiving services and patients after mental health care transfers
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to provide follow-up after community mental health assessment
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
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Position
The assessment found low suicide risk and sufficiently detailed needs assessment, so discharge after one consultation was considered the right decision.
Stated by Midlands Partnership University NHS Foundation Trust
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Position
Existing self-help resources, GP referral routes and CMHT re-referral contacts were considered sufficient without ongoing CMHT follow-up.
Stated by Midlands Partnership University NHS Foundation Trust
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Concerns raised1
Failure to attempt timely contact with a Mental Health service user after a suggestion that he needed to leave home immediately
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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Action
Complete and use Stockport Community Services’ process for responding to crisis calls as a model for other boroughs’ guidance.
Stated by Pennine Care NHS Foundation Trust -
Action
Disseminate and deliver a briefing on triggers and escalation processes for responding to crisis calls.
Stated by Pennine Care NHS Foundation Trust -
Action
Discuss adding crisis-call response guidance as an addendum to each community team’s operational policy at the Tier 4 meeting.
Stated by Pennine Care NHS Foundation Trust
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Concerns raised1
Failure by support services to act on and follow up service-user overdose disclosures
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to follow up and act on identified suicide risk
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.6
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Action
Develop a Mental Health Care Plan template for integration into SystmOne.
Stated by Norwich Practices Health Centre and Walk-in Centre -
Action
Read-code existing Mental Health Care Plans to trigger visible patient-record alerts.
Stated by Norwich Practices Health Centre and Walk-in Centre -
Action
Review identified patients’ Mental Health Care Plans and discuss concerns at weekly clinical meetings.
Stated by Norwich Practices Health Centre and Walk-in Centre
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Action
Contact significant-concern patients after mental-health discharge notices and offer GP review appointments about ongoing support.
Stated by Norwich Practices Health Centre and Walk-in Centre -
Action
Establish and weekly review a Patients of Significant Concern register, removing patients only when concern lessens or resolves.
Stated by Norwich Practices Health Centre and Walk-in Centre -
Action
Automatically refer suicide attempts by children under 16 to the Safeguarding Team.
Stated by Norwich Practices Health Centre and Walk-in Centre
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Concerns raised1
Discharge without timely and adequate follow-up care for a person remaining at risk
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to arrange follow-up assessment of the effect of medication with an increased risk of self-harm
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
Data last updated 7 September 2026