Recurring concern
Unreliable access to relevant clinical records for safe care
- Reports that mention this concern
- 122
- Times this concern has been raised
- 129
- Stated actions linked to this concern
- 192
What this concern includes
Includes failures to retrieve, locate, present or provide access to relevant existing records for assessment, treatment and care decisions.
What is not included
- Excludes absent or inaccurate information that was never reliably recorded.
- Excludes failures to transfer otherwise available information to another service or recipient.
- Excludes failure to review records that were already available unless access or retrieval was also deficient.
Trends
Reports over time
Reports mentioning this concern, over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Reports and published responses 122 reports
See individual reports that have raised this concern, and the actions taken in response
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Concerns raised1
Insufficiently robust and timely capture of available healthcare information
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked responses
- Glen Parva Young Offender Institution
- Leicestershire Partnership NHS Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Leicestershire Partnership NHS Trust
Implement a robust clinical-information process with documented responsibilities, follow-up, escalation and senior risk-system scrutiny for obtaining prisoners’ clinical notes.
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Glen Parva Young Offender Institution
Implement the Safer Prisons recording procedure and train reception and healthcare staff to document risk information and decisions in O-Nomis and SystmOne.
-
Concerns raised1
Unavailability of Community medical records at hospital admission
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Linked response
- Swansea Bay University Local Health Board
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
-
Swansea Bay University Local Health Board
Electronic community health records cannot be provided locally until national pilot studies are completed and the service is extended to hospital emergency settings.
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Concerns raised1
Failure to ensure medical personnel have immediate electronic access to complete patient notes
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked responses
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Department of Health and Social Care
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
-
Department of Health and Social Care
Choice and implementation of electronic patient-record systems are matters for individual NHS Trusts.
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Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Electronic RiO records and information-sharing through team meetings and handovers provide a more appropriate account than printed records alone.
-
Concerns raised1
Unavailability of records of previous oxygen levels on readmission
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised2
Failure to provide the doctor with access to the complete computerised system
Failure to make the PRF available to the doctor providing emergency care
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Stockport NHS Foundation Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
-
Stockport NHS Foundation Trust
The ambulance information system worked: the PRF was scanned before the doctor assessed the patient.
-
Concerns raised1
Unavailability of System 1 medical records in specified reception units
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Failure to obtain relevant previous inpatient mental health records
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked responses
- Barts Health NHS Trust
- East London NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
East London NHS Foundation Trust
Finalise the RAID Operational Policy with explicit requirements to obtain collateral information.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
-
East London NHS Foundation Trust
Contacting historical psychiatric services was considered unnecessary because information was unlikely to be obtained during the short period of RAID involvement.
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Barts Health NHS Trust
The second and third concerns are being investigated and addressed separately by East London NHS Foundation Trust.
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Concerns raised1
Failure to ensure continuous access to existing patients' medical records
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Betsi Cadwaladr University LHB
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Betsi Cadwaladr University LHB
Explore electronic case records through the national procurement process and determine the preferred approach to developing them.
-
Concerns raised1
Lack of availability of prior hospital notes and treatment records to Emergency Department staff
This report raised 12 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Tameside General Hospital
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
Tameside General Hospital
Replace the medical-records system to provide Emergency Department staff with extensive patient-history access.
-
Concerns raised1
Lack of awareness among custody medical services of out-of-hours access to Children's Services records
This report raised 11 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
Actions and positions describe what organisations say in published responses. Implementation is not independently verified.
Data last updated 7 September 2026