Recurring concern
Unreliable access to relevant clinical records for safe care
- Reports that mention this concern
- 122
- Times this concern has been raised
- 129
- Stated actions linked to this concern
- 192
What this concern includes
Includes failures to retrieve, locate, present or provide access to relevant existing records for assessment, treatment and care decisions.
What is not included
- Excludes absent or inaccurate information that was never reliably recorded.
- Excludes failures to transfer otherwise available information to another service or recipient.
- Excludes failure to review records that were already available unless access or retrieval was also deficient.
Trends
Reports over time
Reports mentioning this concern, over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Reports and published responses 122 reports
See individual reports that have raised this concern, and the actions taken in response
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Concerns raised1
Unavailability of mental health records to crisis house staff
This report raised 6 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- North London NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
North London NHS Foundation Trust
Work with OneHousing to establish shared access to clinical records and risk assessments for Highbury Grove staff.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
-
North London NHS Foundation Trust
Information-sharing problems have been rectified through ready access to relevant clinical information and established communication channels.
-
Concerns raised1
Failure to access and consider appropriate records and previous relevant investigation and assessment results
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Manchester University NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
-
Manchester University NHS Foundation Trust
Use emergency-department alerts to identify recent attendances and prompt clinicians to review relevant electronic records.
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Manchester University NHS Foundation Trust
Introduce the Electronic Patient Record System to enhance identification of patients’ relevant clinical histories in the emergency department.
-
Concerns raised1
Failure of the healthcare-record archiving system to retain and provide records
This report raised 8 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Failure to ensure arterial blood gas results remain available to clinicians
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Failure to provide doctors with nurses' medical notes
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Failure to share and access mental health records effectively between organisations
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Failure to obtain general practitioner records
This report raised 14 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Care UK
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
Care UK
Obtain consent for general practitioner records during reception screening and trigger an auditable SystmOne task for administrative staff to request them.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
-
Care UK
GP practices cannot be guaranteed to send requested medical records, limiting the ability to obtain them.
-
Concerns raised1
Failure of the NORSE system to make all entries visible
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- the Dudley Group NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
-
the Dudley Group NHS Foundation Trust
Develop and agree a detailed cross-Trust action plan addressing identified communication, referral and emergency-management concerns.
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the Dudley Group NHS Foundation Trust
Deliver the agreed cross-Trust action plan to address identified safety concerns.
-
Concerns raised1
Lack of healthcare professional access to detainees’ medical and mental health records
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Loss of patient observation records
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
Actions and positions describe what organisations say in published responses. Implementation is not independently verified.
Data last updated 7 September 2026