Recurring concern
Unreliable access to relevant clinical records for safe care
- Reports that mention this concern
- 122
- Times this concern has been raised
- 129
- Stated actions linked to this concern
- 192
What this concern includes
Includes failures to retrieve, locate, present or provide access to relevant existing records for assessment, treatment and care decisions.
What is not included
- Excludes absent or inaccurate information that was never reliably recorded.
- Excludes failures to transfer otherwise available information to another service or recipient.
- Excludes failure to review records that were already available unless access or retrieval was also deficient.
Trends
Reports over time
Reports mentioning this concern, over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Reports and published responses 122 reports
See individual reports that have raised this concern, and the actions taken in response
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Concerns raised1
Failure to forward and make available GP medical notes for clinical examination
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Lack of commissioned services' access to relevant hospital records
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to complete or retain neurological observation charts
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Tameside and Glossop Integrated Care NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Tameside and Glossop Integrated Care NHS Foundation Trust
Reissue the neurological-observations flowchart and direct ward leaders to apply its recording requirements after relevant unwitnessed falls.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Tameside and Glossop Integrated Care NHS Foundation Trust
There is no evidence that neurological observation charts were lost from the records; that inference would be conjecture.
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Concerns raised1
Lack of CRI access to Nottinghamshire Healthcare electronic patient records
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Lack of an accessible, accurate central Emergency Department patient record
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Lack of accessible sharing of relevant clinical information across NHS record silos
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to keep investigative test and scan results with patients' medical notes
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Cardiff & Vale University LHB
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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Cardiff & Vale University LHB
Review systems and processes for storing ECG investigations.
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Cardiff & Vale University LHB
Review ECG machines for MUSE connectivity and improved patient identification.
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Cardiff & Vale University LHB
Review MUSE usage and supporting infrastructure capacity for increased ECG activity.
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Concerns raised1
Failure to obtain a full record of residents’ prescribed drugs
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to provide healthcare staff with relevant clinical information before observations
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Linked response
- Leicestershire Partnership NHS Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Leicestershire Partnership NHS Trust
Provide all staff with access to clinical information before seeing prisoners.
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Leicestershire Partnership NHS Trust
Remind staff to access clinical notes during routine prisoner consultations to inform clinical decisions.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Leicestershire Partnership NHS Trust
Clinical information is already accessible to all staff before prisoners are seen, addressing the need for appropriate access.
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Concerns raised2
Failure to obtain the triage record before patient assessment
Unavailability of triage records of patient attendance
This report raised 11 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Whittington Health NHS Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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Whittington Health NHS Trust
Agree which aspects of the Medway system Camden and Islington staff will use.
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Whittington Health NHS Trust
Develop a written Medway user guide for Camden and Islington staff.
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Whittington Health NHS Trust
Repeat training for Camden and Islington staff on the Medway system.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Whittington Health NHS Trust
The triage assessment was recorded electronically, including the patient’s arrival, assessment, police attendance and high risk of self-harm.
Actions and positions describe what organisations say in published responses. Implementation is not independently verified.
Data last updated 7 September 2026