Recurring concern
Failure of electronic prescription systems to support reliable prescribing and dispensing
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Request correctionFirst reported 23 May 2016•Latest report 26 Jun 2023
What this concern includes
Includes failures of electronic prescribing and electronic prescription-access controls that prevent or risk preventing prescriptions from being issued, retained, downloaded or accessed by the intended pharmacy or clinical users, including system-state changes and setting-specific unavailability.
Not included
- Excludes clinically inappropriate prescribing, medication selection, dosage, repeat-prescribing or prescription-review failures where electronic prescription-system reliability is not the unsafe condition.
- Excludes failures of dispensing, supply or medication administration occurring after an electronic prescription was reliably made available to the intended pharmacy.
- Excludes generic electronic-record, IT, staffing, training or communication deficiencies unless they directly impair the electronic prescribing or prescription-access process.
- Excludes paper-prescription processes and general communication of prescription urgency unless the report specifically identifies an electronic prescription-system failure.
- Reports
- 3
- Individual concerns
- 4
- Date range
- 2016–2023
- Stated actions
- 1
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Failure of ended repeat prescriptions to be removed from pending medication-management queues
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Maintain cancellation warnings, workflow task visibility, and restart-or-reject controls for ended repeat prescriptions.
Stated by EMIS Group
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Existing EMIS Web functionality is sufficient to mitigate the identified medication-management risks, so no software developments are required.
Stated by EMIS Group
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Concerns raised2
Failure of electronic prescriptions to remain available for download after system details are reset
Lack of awareness among medical professionals of the electronic prescribing system peculiarity
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Unavailability of electronic prescribing for drugs prescribed in the Accident & Emergency Department
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
Data last updated 7 September 2026