Recurring concern
Failure to provide timely continuing mental health reviews and follow-up
- Reports that mention this concern
- 47
- Times this concern has been raised
- 55
- Stated actions linked to this concern
- 52
What this concern includes
Includes absent or delayed scheduled, early, annual, post-crisis, post-emergency or transfer-of-care mental health reviews and follow-up after a continuing need has been established.
What is not included
- Initial access to mental health assessment before a continuing review or follow-up need is established.
- Routine non-mental-health primary-care follow-up.
- Treatment-quality failures after a timely required review or follow-up occurred.
Trends
Reports over time
Reports mentioning this concern, over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Reports and published responses 47 reports
See individual reports that have raised this concern, and the actions taken in response
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Concerns raised1
Failure to provide 72-hour follow-up after Emergency Department presentation
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Department of Health and Social Care
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
-
Department of Health and Social Care
NHS England is responsible for addressing the report’s concerns about local mental health service issues.
-
Concerns raised2
Failure to refer patients to the crisis team during delays in community mental health follow-up
Delays in community mental health team follow-up
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Linked response
- South West London and St George'S Mental Health NHS Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
-
South West London and St George'S Mental Health NHS Trust
Clinical assessment found low self-harm risk, so discharge with routine CMHT referral rather than crisis services was considered appropriate.
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Concerns raised1
Failure to provide planned Care Coordinator or Community Psychiatric Nurse visits
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Greater Manchester Mental Health NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.4
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Greater Manchester Mental Health NHS Foundation Trust
Implement a Care Coordinator handover sheet for planned absences, identifying required follow-up and accountable staff.
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Greater Manchester Mental Health NHS Foundation Trust
Establish manager-led review and coverage arrangements for unplanned, short-term and long-term Care Coordinator absences, including prioritised visits, duty-officer follow-up and caseload reallocation.
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Greater Manchester Mental Health NHS Foundation Trust
Update the Older Adult Community Mental Health Team Standard Operating Procedure to reflect the absence-cover arrangements.
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Greater Manchester Mental Health NHS Foundation Trust
Audit the absence-cover process after three months to verify that it is embedded and being followed.
-
Concerns raised1
Failure to provide Consultant Psychiatrist review after 30 May 2018
This report raised 12 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Failure to provide at least weekly care co-ordinator reviews for amber-zoned patients
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Failure of the crisis team to reassess patients and reopen crisis-team cases when clinically indicated
This report raised 8 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Failure to provide planned community follow-up within the required timeframe
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Aneurin Bevan University LHB
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Aneurin Bevan University LHB
Pilot embedded psychological care with outpatient follow-up and smoother transition pathways.
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Aneurin Bevan University LHB
Finalize, consult on and submit the Disengagement and Did Not Attend policy for ratification.
-
Concerns raised1
Failure to identify patients requiring service review for multidisciplinary discussion and follow-up
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- North London NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
-
North London NHS Foundation Trust
Implement the updated CDAT operational policy and daily duty tracker, with same-day logging and senior daily cross-checks for follow-up.
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North London NHS Foundation Trust
Review and monitor the new duty-tracking process through scheduled review, audit and governance processes to ensure effective embedding.
-
North London NHS Foundation Trust
Include the new duty-tracking process in induction for new CDAT staff.
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Concerns raised1
Lack of a route back into the Mental Health Service after CRHT discharge
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Lack of early mental health review
This report raised 6 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Norfolk and Suffolk NHS Foundation Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Norfolk and Suffolk NHS Foundation Trust
The Queen Elizabeth Hospital should respond to the concerns outside the second part of the first concern.
Actions and positions describe what organisations say in published responses. Implementation is not independently verified.
Data last updated 7 September 2026