Recurring concern
Failure to reliably transfer medical records between healthcare organisations
- Reports that mention this concern
- 29
- Times this concern has been raised
- 30
- Stated actions linked to this concern
- 47
What this concern includes
Includes failures in the dedicated transfer of existing medical records between healthcare organisations, including delayed, incomplete, untraceable or systemically unsupported transfer between GP practices, hospitals, mental-health services or other healthcare organisations where the records are needed for safe care.
What is not included
- Excludes generic inter-agency information-sharing failures where the asserted object is not medical records or an equivalent clinical record transfer.
- Excludes failures to create, complete or accurately maintain records when transfer or inter-organisational availability is not the unsafe condition.
- Excludes failures limited to reviewing or acting on records after they have been reliably transferred and made available.
- Excludes transfer of non-clinical records, administrative documents or information between organisations without a healthcare medical-record context.
- Excludes communication of isolated clinical advice or results where the dedicated medical-record transfer process is not deficient.
Trends
Reports over time
Reports mentioning this concern, over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Reports and published responses 29 reports
See individual reports that have raised this concern, and the actions taken in response
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Concerns raised1
Failure to provide Shropdoc personnel with access to referring patients’ GP records
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- SHROPSHIRE & TELFORD LOCAL MEDICAL COMMITTEE
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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SHROPSHIRE & TELFORD LOCAL MEDICAL COMMITTEE
Write to practices encouraging discussion of enhanced Summary Care Records with patients who have chronic illness.
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Concerns raised1
Failure to routinely share clinical assessment records with receiving community mental health services outside the county
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to share and access mental health records effectively between organisations
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Lack of compatible digital record-keeping and medical note systems enabling information sharing between maternity services
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Lack of an out-of-hours process for obtaining and transferring iCope notes to Rio
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Linked response
- North London NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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North London NHS Foundation Trust
Maintain a protocol for checking new referrals against IAPTUS and recording relevant current or recent ICope contacts on RiO.
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North London NHS Foundation Trust
Train designated acute-assessment staff across liaison, crisis-resolution and bed-management teams to check IAPTUS records and access clinical notes.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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North London NHS Foundation Trust
Entering all ICope patient data in both systems is impractical and would provide little benefit because of the service’s referral volume.
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Concerns raised1
Difficulties in transferring medical notes and records
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Failure of patient-note transfer between paper-based and electronic hospital systems
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Manchester University NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Manchester University NHS Foundation Trust
Develop and roll out the Chameleon electronic patient-record system across the Trust in stages.
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Manchester University NHS Foundation Trust
Implement electronic patient records on Ward 16 so clinicians at both sites can access up-to-date notes without transferring paper records.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Manchester University NHS Foundation Trust
Electronic records were accessible at both sites, so no further transfer of paper notes was considered necessary.
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Concerns raised1
Failure to transfer recorded medication allergy information across subsequent records and to GPs
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- East Kent Hospitals University NHS Foundation Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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East Kent Hospitals University NHS Foundation Trust
The records did not contain a consistently recorded penicillin allergy; staff were aware of the patient's reported allergies.
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Concerns raised1
Failure to provide the GP surgery with access to transferred patient records
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
Actions and positions describe what organisations say in published responses. Implementation is not independently verified.
Data last updated 7 September 2026