Recurring concern
Failure to provide timely non-emergency patient transfers
- Reports that mention this concern
- 2
- Times this concern has been raised
- 2
- Stated actions linked to this concern
- 3
What this concern includes
Includes failures of non-emergency patient-transfer provision, including insufficient conveying capacity, missed collection or response standards, unreliable booking or dispatch arrangements, and delays in completing transfers when these directly concern timely non-emergency patient transport.
What is not included
- Excludes emergency ambulance response, emergency call handling and urgent ambulance attendance concerns.
- Excludes hospital handover or admission delays occurring after a non-emergency transfer has reached its destination.
- Excludes clinical escort, transfer equipment or clinical monitoring failures unless the shared unsafe condition is specifically the timely provision of the non-emergency transfer service.
- Excludes generic transport-resource or staffing deficiencies where their effect on non-emergency patient-transfer provision is not identified.
Trends
Reports over time
Reports mentioning this concern, over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Reports and published responses 2 reports
See individual reports that have raised this concern, and the actions taken in response
-
Concerns raised1
Failure to meet non-emergency patient transfer collection standards
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked responses
- NHS Cornwall and the Isles of Scilly Integrated Care Board
- the 10 CCGs
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
NHS Cornwall and the Isles of Scilly Integrated Care Board
Continue working with the transport provider and health system to manage demand and capacity and achieve required collection standards.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
-
the 10 CCGs
Kernow CCG, as commissioner, is responsible for addressing concerns about High Dependency Transport and non-emergency transfers.
-
Concerns raised1
Delays in patient transport home
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- NHS Staffordshire and Stoke-on-Trent Integrated Care Board
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
-
NHS Staffordshire and Stoke-on-Trent Integrated Care Board
Instruct the provider to produce an action plan addressing the identified patient transport safety measures.
-
NHS Staffordshire and Stoke-on-Trent Integrated Care Board
Review the provider’s action plan at the April 2018 contract and quality meeting, request measurable outcomes, and monitor progress until actions are concluded.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
-
NHS Staffordshire and Stoke-on-Trent Integrated Care Board
Transport records contradict the reported four-hour journey and record no observed deterioration or route deviation.
Actions and positions describe what organisations say in published responses. Implementation is not independently verified.
Data last updated 7 September 2026