Recurring concern
Failure to obtain relevant collateral information from family and social supports
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Request correctionFirst reported 10 Jan 2014•Latest report 5 Mar 2026
What this concern includes
Includes failures to identify, seek, obtain or use relevant collateral information from family, carers, social workers or other directly involved social supports when that information is material to patient assessment, risk management, support or care.
Not included
- Excludes generic failures to gather information when no family or social-support collateral is involved.
- Excludes failures concerning continuity of care, handover or referral unless the material deficiency is specifically failure to obtain or use collateral information from family or social supports.
- Excludes unrelated failures to provide familial support or to balance confidentiality with family involvement where no failure to obtain relevant collateral information is asserted.
- Excludes clinical-record retrieval or genetic-history investigation unless the report specifically frames it as collateral information from family or social supports.
- Reports
- 37
- Individual concerns
- 37
- Date range
- 2014–2026
- Stated actions
- 72
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Difficulty obtaining collateral mental health information from other services
This report raised 11 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Raise NHS Trust information-sharing failures between criminal justice pathways as a detainee welfare concern.
Stated by National Police Chiefs’ Council
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Sussex Partnership Trust’s Mental Health Helpline is best placed to respond about family information not being shared with the commissioned Liaison and Diversion service.
Stated by NHS England
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Concerns raised1
Failure to investigate culturally relevant family and community information
This report raised 11 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Deliver a rolling Unconscious Bias training programme to develop cultural competence.
Stated by Derby City Council -
Action
Revise Neighbourhood Profiles to capture cultural information, community groups, establishments, and significant community figures.
Stated by Derbyshire Constabulary
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Concerns raised1
Inappropriate delegation of family collateral information gathering
This report raised 6 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Introduce secondary induction training requiring demonstration, observation and supervised practice for collateral-information gathering.
Stated by West London NHS Trust -
Action
Provide regular clinical supervision to monitor the quality of clinicians’ work.
Stated by West London NHS Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Delegating aspects of documentation and assessment to trainee doctors remains appropriate where the supervising consultant ensures adequate supervision.
Stated by West London NHS Trust
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Concerns raised1
Failure to give adequate weight to concerns from carers and family familiar with a patient's presentation
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Trial a Carers Passport and supporting documentation prompting carers to describe patients’ individual needs and pain expressions.
Stated by Sandwell and West Birmingham Hospitals NHS Trust -
Action
Deliver patient experience and communication education emphasizing carers’ involvement, expertise, and contribution to care and outcomes.
Stated by Sandwell and West Birmingham Hospitals NHS Trust
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Concerns raised1
Failure to gather relevant collateral history while respecting patient confidentiality
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to seek and record relevant information from family at referral and admission
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.5
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Action
Amend initial medical and risk assessments to record consent, next-of-kin details, and information obtained from patients’ families.
Stated by The Langford Centre -
Action
Require staff to obtain family contact information and speak with next of kin when agreed, recording the information provided.
Stated by The Langford Centre -
Action
Roll out company-wide training for staff handling referrals, initial assessments, ward rounds, and multidisciplinary meetings on the amended processes and requested information.
Stated by The Langford Centre
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Action
Publish guidance on information sharing and holistic assessment during admission, including key actions within 72 hours.
Stated by NHS England -
Action
Increase the role of family voice in the inpatient transformation programme.
Stated by NHS England
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
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Position
Obtaining information from an informal patient’s family depends on the patient’s consent.
Stated by The Langford Centre
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Position
The Langford Centre, operated by an independent provider, is the appropriate organisation to respond to concerns about information collection and recording.
Stated by NHS England
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Concerns raised1
Failure of assessment protocols to require obtaining and considering the views of people close to patients
This report raised 10 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Require clinicians to invite family members, carers, supporters and advocates to assessments and record their contact details and involvement in Rio.
Stated by North London NHS Foundation Trust
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Concerns raised1
Failure to ask parents whether the child had vomited
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Suction was not required because the child did not vomit while the crew was present.
Stated by East Midlands Ambulance Service NHS Trust
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Concerns raised1
Failure to incorporate relevant collateral information and community history in mental disorder assessments
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.5
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Action
Introduce an inpatient–community interface meeting to improve discharge-planning information sharing and communication.
Stated by Pennine Care NHS Foundation Trust -
Action
Introduce a process for arranging and facilitating discharge-planning and ward-round meetings.
Stated by Pennine Care NHS Foundation Trust -
Action
Share the Regulation 28 response with the Aspen Ward consultant psychiatrists’ responsible officer.
Stated by Pennine Care NHS Foundation Trust
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Action
Provide Oldham mental health services with a referral route to the multi-agency Adults with Multiple Complex Needs Meeting.
Stated by Pennine Care NHS Foundation Trust -
Action
Recommend that the Oldham Safeguarding Adult Partnership Board develop a multi-agency mental-capacity protocol.
Stated by Pennine Care NHS Foundation Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
The MDT found no acute mental illness or immediate risk and considered an inpatient mental health ward inappropriate for ongoing alcohol-dependence support.
Stated by Pennine Care NHS Foundation Trust
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Concerns raised1
Failure to fully utilise information gathering from family due to misunderstanding of confidentiality
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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Action
Develop an information-sharing and suicide-prevention consensus statement with leading mental health organisations.
Stated by Nadine Dorries MP -
Action
Develop guidance for frontline staff on applying the consensus statement and sharing information to help prevent suicide.
Stated by Nadine Dorries MP -
Action
Continue promoting the information-sharing and suicide-prevention consensus statement through departmental networks.
Stated by Nadine Dorries MP
Data last updated 7 September 2026