Recurring concern
Failure to obtain relevant collateral information from family and social supports
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Request correctionFirst reported 10 Jan 2014•Latest report 5 Mar 2026
What this concern includes
Includes failures to identify, seek, obtain or use relevant collateral information from family, carers, social workers or other directly involved social supports when that information is material to patient assessment, risk management, support or care.
Not included
- Excludes generic failures to gather information when no family or social-support collateral is involved.
- Excludes failures concerning continuity of care, handover or referral unless the material deficiency is specifically failure to obtain or use collateral information from family or social supports.
- Excludes unrelated failures to provide familial support or to balance confidentiality with family involvement where no failure to obtain relevant collateral information is asserted.
- Excludes clinical-record retrieval or genetic-history investigation unless the report specifically frames it as collateral information from family or social supports.
- Reports
- 37
- Individual concerns
- 37
- Date range
- 2014–2026
- Stated actions
- 72
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Failure to seek immediate family views on accommodation and treatment and care pathways
This report raised 13 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Reinforce family and carer involvement in care, including receiving carer information and sharing information with patient consent.
Stated by Lincolnshire Partnership NHS Foundation Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
A police welfare check was not considered necessary based on the information available at the time.
Stated by Lincolnshire Partnership NHS Foundation Trust
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Concerns raised1
Failure to identify familial or social support for the patient
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to involve family in obtaining important patient information
This report raised 8 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Healthcare providers are responsible for the quality and safety of care provided at HMP Lewes.
Stated by Department of Health and Social Care
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Concerns raised1
Failure to establish relevant care assistant concerns and their timing
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to use language support to obtain information from non-native English speakers
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Recirculate Language Line access instructions and information about its benefits to Metropolitan Special Constabulary officers.
Stated by Metropolitan Police Service
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Suggested scene-assessment actions will not be made mandatory because they may be impracticable or inappropriate in some circumstances.
Stated by Metropolitan Police Service
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Concerns raised1
Failure to obtain relevant information from family for staff
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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Action
Employ a full-time Patient and Carer Experience lead to oversee carer and family experience surveys.
Stated by Oxford Health NHS Foundation Trust -
Action
Use co-designed carer and family surveys to provide feedback to wards and community teams and support direct liaison with carers.
Stated by Oxford Health NHS Foundation Trust -
Action
Introduce IWantGreatCare across online and paper channels to collect patient and carer experience feedback.
Stated by Oxford Health NHS Foundation Trust
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Concerns raised1
Failure of mental health assessors to seek family input in appropriate circumstances
This report raised 10 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Reinforce to staff the importance of family involvement and ongoing communications.
Stated by Essex Partnership University NHS Foundation Trust -
Action
Audit family involvement and communications through the staff supervision process.
Stated by Essex Partnership University NHS Foundation Trust
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Concerns raised1
Failure to contact social workers and obtain collateral history
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Review the ward Operational Policy to include contacting the Leaving Care Team when a previously looked-after young person is admitted.
Stated by East London NHS Foundation Trust -
Action
Work with admitted young people to negotiate their social worker’s involvement after informing the Leaving Care Team.
Stated by East London NHS Foundation Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Planned training and policy changes are considered to have adequately addressed concerns about involving Leaving Care Team social workers.
Stated by East London NHS Foundation Trust
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Concerns raised1
Failure to obtain and communicate relevant police and family information during admission
This report raised 10 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.5
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Action
Review and update s136 questionnaires, handover forms, policies, guidance and weekly internal audit tools to strengthen information gathering, assessment and record-keeping.
Stated by NELFT NHS NHS Foundation Trust -
Action
Create a generic secure NHS.net account for the s136 suite to receive confidential collateral patient information.
Stated by NELFT NHS NHS Foundation Trust -
Action
Submit proposed Form 434 amendments to the policy, mental health and legal departments for consideration and approval.
Stated by Metropolitan Police Service
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Action
Design a bespoke handover form with NELFT for use at the 136 suite.
Stated by Metropolitan Police Service -
Action
Hold a progress-review meeting on the bespoke handover form.
Stated by Metropolitan Police Service
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Concerns raised1
Failure of the admission recording system to make obtaining carer and family information mandatory
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Use an active Care Notes care-planning field to record information sought from carers or family.
Stated by Devon Partnership NHS Trust -
Action
Activate a Care Notes risk-assessment area recording carers’ and family members’ views.
Stated by Devon Partnership NHS Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
A mandatory field for carer and family information will not be added; free-text recording and audit follow-up are considered sufficient.
Stated by Devon Partnership NHS Trust
Data last updated 7 September 2026