Recurring concern
Failure to obtain relevant collateral information from family and social supports
- Reports that mention this concern
- 37
- Times this concern has been raised
- 37
- Stated actions linked to this concern
- 72
What this concern includes
Includes failures to identify, seek, obtain or use relevant collateral information from family, carers, social workers or other directly involved social supports when that information is material to patient assessment, risk management, support or care.
What is not included
- Excludes generic failures to gather information when no family or social-support collateral is involved.
- Excludes failures concerning continuity of care, handover or referral unless the material deficiency is specifically failure to obtain or use collateral information from family or social supports.
- Excludes unrelated failures to provide familial support or to balance confidentiality with family involvement where no failure to obtain relevant collateral information is asserted.
- Excludes clinical-record retrieval or genetic-history investigation unless the report specifically frames it as collateral information from family or social supports.
Trends
Reports over time
Reports mentioning this concern, over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Reports and published responses 37 reports
See individual reports that have raised this concern, and the actions taken in response
-
Concerns raised1
Failure to obtain and properly consider relevant information from parents
This report raised 11 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
Review the Paediatric IPOC and require documentation of communication needs and disability-related communication limitations.
-
Concerns raised1
Failure to routinely include carers and actively seek their views and knowledge in risk assessment
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- The Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.4
-
The Trust
Provide family-inclusion training across the service line to frontline staff on engaging with families and carers.
-
The Trust
Develop Open Dialogue training so selected staff attend residential training and disseminate their learning to others.
-
The Trust
Embed learning on engaging separately with patients and carers through clinician meetings, patient-safety meetings, face-to-face meetings and written guidance or policy updates.
-
The Trust
Complete and report an audit of care plans and risk assessments for evidence of carer involvement.
-
Concerns raised1
Lack of a process for family members to provide views and information to early-discharge decision-makers
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Failure to obtain relevant family information before taking no further action
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Leicestershire Partnership NHS Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
Leicestershire Partnership NHS Trust
Document family members’ presence, offer them opportunities to provide views and observations, and include this information in assessment outcomes.
-
Concerns raised1
Failure to gather information from family and others involved in mental health assessments
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked responses
- Approved Mental Health Professional/Social Work Service
- Avon and Wiltshire Mental Health Partnership NHS Trust
- Royal United Hospitals Bath NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.4
-
Royal United Hospitals Bath NHS Foundation Trust
Deliver teaching sessions to improve communication with carers and patients and address barriers to family involvement.
-
Royal United Hospitals Bath NHS Foundation Trust
Add space to the self-harm proforma to record next-of-kin details, relationship and the patient’s contact wishes.
-
Avon and Wiltshire Mental Health Partnership NHS Trust
Establish guidance and training requiring staff to involve service users, families and carers in CPA and risk assessments.
-
Avon and Wiltshire Mental Health Partnership NHS Trust
Communicate triage, assessment and referral outcomes to referrers, service users, families, carers and relevant agencies.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
-
Avon and Wiltshire Mental Health Partnership NHS Trust
Existing policies and processes for family involvement, triage, communication, recording and monitoring address the identified assessment and care concerns.
-
Approved Mental Health Professional/Social Work Service
Existing AMHP information-gathering guidance is clear, so no further action is proposed in that area.
-
Concerns raised1
Failure to obtain collateral history from family members before concluding the interview
This report raised 12 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Whittington Health NHS Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
Whittington Health NHS Trust
Pilot the mental health assessment proforma and make it available to mental health colleagues.
-
Concerns raised1
Failure to listen to family concerns about changed patient behaviour
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Browning Street Surgery
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
Browning Street Surgery
Develop structured criteria and a protocol for identifying complex patients who would benefit from discussion at clinical meetings.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
-
Browning Street Surgery
The paranoid thoughts were considered unrelated to morphine and more likely associated with stress and previous similar episodes.
Actions and positions describe what organisations say in published responses. Implementation is not independently verified.
Data last updated 7 September 2026