Recurring concern
Failure to obtain relevant collateral information from family and social supports
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Request correctionFirst reported 10 Jan 2014•Latest report 5 Mar 2026
What this concern includes
Includes failures to identify, seek, obtain or use relevant collateral information from family, carers, social workers or other directly involved social supports when that information is material to patient assessment, risk management, support or care.
Not included
- Excludes generic failures to gather information when no family or social-support collateral is involved.
- Excludes failures concerning continuity of care, handover or referral unless the material deficiency is specifically failure to obtain or use collateral information from family or social supports.
- Excludes unrelated failures to provide familial support or to balance confidentiality with family involvement where no failure to obtain relevant collateral information is asserted.
- Excludes clinical-record retrieval or genetic-history investigation unless the report specifically frames it as collateral information from family or social supports.
- Reports
- 37
- Individual concerns
- 37
- Date range
- 2014–2026
- Stated actions
- 72
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Failure to obtain and properly consider relevant information from parents
This report raised 11 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Review the Paediatric IPOC and require documentation of communication needs and disability-related communication limitations.
Stated by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
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Concerns raised1
Failure to routinely include carers and actively seek their views and knowledge in risk assessment
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.4
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Action
Provide family-inclusion training across the service line to frontline staff on engaging with families and carers.
Stated by The Trust -
Action
Develop Open Dialogue training so selected staff attend residential training and disseminate their learning to others.
Stated by The Trust -
Action
Embed learning on engaging separately with patients and carers through clinician meetings, patient-safety meetings, face-to-face meetings and written guidance or policy updates.
Stated by The Trust
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Action
Complete and report an audit of care plans and risk assessments for evidence of carer involvement.
Stated by The Trust
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Concerns raised1
Lack of a process for family members to provide views and information to early-discharge decision-makers
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to obtain relevant family information before taking no further action
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Document family members’ presence, offer them opportunities to provide views and observations, and include this information in assessment outcomes.
Stated by Leicestershire Partnership NHS Trust
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Concerns raised1
Failure to gather information from family and others involved in mental health assessments
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.4
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Action
Deliver teaching sessions to improve communication with carers and patients and address barriers to family involvement.
Stated by Royal United Hospitals Bath NHS Foundation Trust -
Action
Add space to the self-harm proforma to record next-of-kin details, relationship and the patient’s contact wishes.
Stated by Royal United Hospitals Bath NHS Foundation Trust -
Action
Establish guidance and training requiring staff to involve service users, families and carers in CPA and risk assessments.
Stated by Avon and Wiltshire Mental Health Partnership NHS Trust
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Action
Communicate triage, assessment and referral outcomes to referrers, service users, families, carers and relevant agencies.
Stated by Avon and Wiltshire Mental Health Partnership NHS Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
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Position
Existing policies and processes for family involvement, triage, communication, recording and monitoring address the identified assessment and care concerns.
Stated by Avon and Wiltshire Mental Health Partnership NHS Trust
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Position
Existing AMHP information-gathering guidance is clear, so no further action is proposed in that area.
Stated by Approved Mental Health Professional/Social Work Service
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Concerns raised1
Failure to obtain collateral history from family members before concluding the interview
This report raised 12 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Pilot the mental health assessment proforma and make it available to mental health colleagues.
Stated by Whittington Health NHS Trust
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Concerns raised1
Failure to listen to family concerns about changed patient behaviour
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Develop structured criteria and a protocol for identifying complex patients who would benefit from discussion at clinical meetings.
Stated by Browning Street Surgery
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
The paranoid thoughts were considered unrelated to morphine and more likely associated with stress and previous similar episodes.
Stated by Browning Street Surgery
Data last updated 7 September 2026