Recurring concern
Inadequate safety-netting advice for patients and carers
First reported 6 May 2016•Latest report 10 Nov 2025
What this concern includes
Includes failures of safety-netting advice provided to patients, parents, carers or receiving care providers after assessment, treatment, discharge or reported deterioration, including advice that is absent, delayed, undocumented, unclear or not tailored to a material suspected condition.
Not included
- Excludes failures of clinical assessment, monitoring, diagnosis or treatment where no safety-netting advice deficiency is identified.
- Excludes generic communication or documentation failures that are not specifically part of safety-netting.
- Excludes staffing, workload or workforce wellbeing concerns unless the report directly identifies their effect on safety-netting provision.
- Excludes emergency call-system or escalation-process deficiencies that do not concern advice given to patients, carers or receiving care providers.
- Reports
- 29
- Individual concerns
- 30
- Date range
- 2016–2025
- Stated actions
- 24
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
-
Concerns raised1
Failure to provide advice to return to hospital after reported high temperature following a burn
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
Action
Alert the Paediatric Burns Network to the advice so that improvements can be made more widely.
Stated by Chelsea and Westminster Hospital NHS Foundation Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.3
-
Position
There was no suggestion that a temperature spike was mentioned during the telephone call and then not recorded or acted upon.
Stated by Chelsea and Westminster Hospital NHS Foundation Trust
-
Position
The existing national leaflet already provides nationally accepted burns advice, correct warning signs, and appropriate instructions for parents seeking further care.
Stated by Chelsea and Westminster Hospital NHS Foundation Trust -
Position
The burns unit can already be contacted by telephone 24 hours a day, every day.
Stated by Chelsea and Westminster Hospital NHS Foundation Trust
-
Concerns raised1
Lack of explicit patient advice to seek medical advice after insufficient improvement from antibiotic and steroid therapy
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Failure to provide safety-netting advice addressing meningitis when it is part of the differential diagnosis
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
Action
Implement a safety-netting process and leaflet for families of children presenting with sinusitis, including information about rare complications such as meningitis.
Stated by Bristol NHS Foundation Trust
-
Concerns raised1
Failure to communicate the increased infection risks associated with Downs Syndrome to parents or carers
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Failure to provide safety-netting instructions for worsening condition
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Ambiguous discharge contact numbers and lack of deterioration advice on appointment cards
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
Action
Update outpatient appointment cards with advice to contact NHS 111 or a GP if the patient’s condition deteriorates.
Stated by Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
-
Concerns raised1
Failure to communicate expected illness progression and clear action plans to families
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
-
Action
Develop and consult service users and carers on a written discharge care plan template.
Stated by East London NHS Foundation Trust -
Action
Implement and provide written discharge care plans to service users and relatives after psychiatric assessment in A&E.
Stated by East London NHS Foundation Trust
-
Concerns raised1
Poor safety-netting after attendance and scanning
This report raised 10 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
-
Action
Record in thrombosis nurses’ notes when patients receive the DVT or pulmonary embolism information sheet.
Stated by Barnsley Hospital NHS Foundation Trust -
Action
Audit compliance with recording the provision of patient information sheets.
Stated by Barnsley Hospital NHS Foundation Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
-
Position
Close medical supervision after discharge following a negative scan is already triggered by the Thrombosis nurse and consultant referral.
Stated by Barnsley Hospital NHS Foundation Trust
-
Concerns raised2
Failure to communicate that recurrence of psychotic symptoms requires significant concern and potentially immediate action
Failure to communicate when and how to seek urgent professional help
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
Data last updated 7 September 2026