Recurring concern
Failure to communicate safety-critical care information effectively between care providers and families
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Request correctionFirst reported 7 Jan 2014•Latest report 1 Jun 2026
What this concern includes
Includes failures in provider-to-family or family-to-provider communication where the information concerns patient safety, clinical risks, care plans, deterioration, leave arrangements, incidents, complaints or other matters directly relevant to safe care.
Not included
- Excludes communication failures solely between professionals, services or departments when families are not a relevant party.
- Excludes generic failures of documentation, staffing, training or policy compliance unless they directly constitute or prevent communication of safety-critical information to or from families.
- Excludes routine information provision or dissatisfaction that is not tied to a meaningful public-safety concern.
- Excludes communication with patients, students, prisoners or other beneficiaries where families are not materially involved.
- Reports
- 70
- Individual concerns
- 74
- Date range
- 2014–2026
- Stated actions
- 94
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Failure to keep patients’ families informed of significant changes in care
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to maintain communication with the patient and family for review when mental state deteriorates
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
The assessment and communication arrangements were considered reasonable and proportionate, so no further action was identified.
Stated by Herefordshire and Worcestershire Health and Care NHS Trust
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Concerns raised2
Failure of discharge planning to share risk information with GPs and families
Failure to communicate the change in risk level when patients leave a secure environment
This report raised 9 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to inform the family of the child’s risk of poor asthma outcomes
This report raised 23 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised2
Inadequate communication with families about treatment decisions and discharge
Inadequate communication of post-discharge treatment access information
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Lack of communication between district nursing teams, family members and other agencies involved
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure of communication with family and between Trust staff
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Inadequate nursing communication with families expressing concerns about patient deterioration
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Complete in-house palliative care competencies for Ward C4 staff, including communication with patients, families and carers.
Stated by the Dudley Group NHS Foundation Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Records documented multiple family conversations, and staff considered communication effective, despite the family appearing dissatisfied with some answers.
Stated by the Dudley Group NHS Foundation Trust
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Concerns raised1
Failure to provide families with regular information about care
This report raised 14 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Coach shift and Household leaders to obtain and regularly verify family contact details through the Resident of the Day process.
Stated by Hc-One Limited
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Concerns raised1
Failure to communicate genetic test results accurately
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Ensure effective ongoing communication between the paediatric neurology team and clinical scientists to clarify genetic test results.
Stated by Barts Health NHS Trust
Data last updated 7 September 2026