Recurring concern

Unreliable care and follow-up for identified fractures

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First reported 10 Jun 2015•Latest report 18 Jun 2025

Definition

What this concern includes

Includes failures in the care pathway for an identified fracture, including appropriate treatment, analgesia, assessment of related risks, discharge planning, referral, booking and completion of fracture-clinic follow-up.

Not included

  • Excludes undiagnosed injuries where the concern is failure to recognise or diagnose the fracture rather than care after an identified fracture.
  • Excludes generic discharge, appointment or follow-up failures without an identified fracture-care context.
  • Excludes unrelated orthopaedic conditions and fracture-prevention or fracture-risk concerns.
  • Excludes failures occurring after fracture care and required follow-up have been reliably arranged when the remaining issue is unrelated downstream care.
Reports
6

Distinct published reports

Individual concerns
8

A report can raise multiple concerns

Date range
2015–2025

First to latest report issue date

Stated actions
5

Described in published responses

Reports over time

Reports over time

Reports about this concern issued each year.

* 2026 is projected from reports observed to 7 Sep 2026.

Most frequent recipients

Most frequent recipients

Reports about this concern sent to each recipient.

Surrey and Sussex Healthcare NHS Trust2
Mount Vernon Hospital1
Tameside and Glossop Integrated Care NHS Foundation Trust1
the Princess Alexandra Hospital NHS Trust1
University Hospitals Sussex NHS Foundation Trust1

Concerns and responses across reports

Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.

  1. Manchester South

    AI-generated summary

    Valerie Hampson · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Valerie Hampson died at Willow Wood Hospice on 29 December 2024 as a consequence of Non-Hodgkin’s Lymphoma. The report raises concerns about the progression of a left knee wound while she was under District Nurse care, the absence of a serious incident investigation, and apparent failure to provide recommended fracture-clinic follow-up.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to provide recommended fracture clinic follow-up after orthopaedic review

    Wider context from the report

    “It is a further matter of concern that the court heard evidence that an Orthopaedic review undertaken in the Emergency Department on Mrs Hampson’s initial attendance resulted in a recommendation that Mrs Hampson should be followed up in fracture clinic. For reasons which did not become clear during the inquest, the evidence of the consultant orthopaedic surgeon was that no such follow up appears to have taken place. ”

    Source location

    Valerie Hampson · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    No fracture clinic appointment was made because the Emergency Department X-ray identified no fracture.

    Verbatim wording from the response

    “On a further review of the Mrs Hampson’s records, there is no appointment that has been arranged for the out-patient fracture clinic. The discharge documentation states no mention of fracture clinic appointments. The follow up was that once discharged, care would continue under the District Nursing Service. Following Mrs Hampson’s attendance on 30th October 2024 she was admitted and referred to Wythenshawe and she was managed as an in-patient in Tameside Hospital until she could be transferred to Wythenshawe on 1st November 2024. I am sorry that this information was not made clear to you during the inquest. I can confirm that there was no follow up appointment made in the fracture clinic for Mrs Hampson as no fracture was identified.”

    Source location

    Response from Tameside and Glossop Integrated Care NHS Foundation Trust
    Page 3 · response
    Published 3 July 2025

    Open published response
  2. Essex

    AI-generated summary

    Margaret Ann PILGRIM · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Margaret Ann Pilgrim died at Princess Alexandra Hospital on 29 June 2023 from congestive cardiac failure and bronchopneumonia, against a background of frailty, after an unwitnessed fall at home caused a fractured clavicle. The fracture was reported on an X-ray during her hospital admission but was not noted on her discharge summary. Concerns included the absence of treatment, pain relief, care-package consideration and fracture-clinic follow-up, and the failure to inform the patient, her family or GP about the fracture.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to book fracture clinic follow-up

    Wider context from the report

    “Mrs Pilgrim’s collapse at home was multifactorial due to natural causes however, she sustained a fractured clavicle that was reported on her X-Ray during her admission to hospital. This was not noted, and Mrs Pilgrim was discharged. (1) The Trust did not treat the patient for the fracture who was discharged with no pain relief or consideration of care package (2) The Discharge Summary omitted to inform the patient, her family or her GP of the fracture and no follow-up in the fracture clinic was booked (3) The fracture was only confirmed when the GP raised the concerns of the family with the Trust and the GP arranged analgesia, social care contact and follow-up for the fracture clinic. ”

    Source location

    Margaret Ann PILGRIM · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to treat identified fractures

    Wider context from the report

    “Mrs Pilgrim’s collapse at home was multifactorial due to natural causes however, she sustained a fractured clavicle that was reported on her X-Ray during her admission to hospital. This was not noted, and Mrs Pilgrim was discharged. (1) The Trust did not treat the patient for the fracture who was discharged with no pain relief or consideration of care package (2) The Discharge Summary omitted to inform the patient, her family or her GP of the fracture and no follow-up in the fracture clinic was booked (3) The fracture was only confirmed when the GP raised the concerns of the family with the Trust and the GP arranged analgesia, social care contact and follow-up for the fracture clinic. ”

    Source location

    Margaret Ann PILGRIM · Prevention of Future Deaths report
    Page 1 · concerns

    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to communicate identified fractures in discharge information

    Wider context from the report

    “Mrs Pilgrim’s collapse at home was multifactorial due to natural causes however, she sustained a fractured clavicle that was reported on her X-Ray during her admission to hospital. This was not noted, and Mrs Pilgrim was discharged. (1) The Trust did not treat the patient for the fracture who was discharged with no pain relief or consideration of care package (2) The Discharge Summary omitted to inform the patient, her family or her GP of the fracture and no follow-up in the fracture clinic was booked (3) The fracture was only confirmed when the GP raised the concerns of the family with the Trust and the GP arranged analgesia, social care contact and follow-up for the fracture clinic. ”

    Source location

    Margaret Ann PILGRIM · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Reviewed the emergency department's process for subsequent image review to assess its robustness and alignment with national practice.

    Verbatim wording from the response

    “- It is recognised that ED will miss a small percentage of fractures on initial reporting. Hence there is a process in place by which the reported images are subsequently reviewed by an ED consultant. Unfortunately, in this instance the report was filed without the patient or GP being informed. We have discussed this incident with the department and reviewed this process to assure ourselves that it is as robust a process as possible and in line with other EDs nationally. One contributing factor to the human error that occurred was noted to be our IT systems which requires our clinicians to work with multiple different programmes in order to review the images and patient notes. I would like to reassure that we are due to launch a comprehensive Electronic Health Record in November of this year which we are confident will resolve this issue and reduce the likelihood of recurrence.”

    Source location

    Response from Princess Alexandra Hospital
    Page 2 · response
    Published 14 June 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Launch a comprehensive electronic health record to reduce risks arising from clinicians using multiple systems.

    Verbatim wording from the response

    “- It is recognised that ED will miss a small percentage of fractures on initial reporting. Hence there is a process in place by which the reported images are subsequently reviewed by an ED consultant. Unfortunately, in this instance the report was filed without the patient or GP being informed. We have discussed this incident with the department and reviewed this process to assure ourselves that it is as robust a process as possible and in line with other EDs nationally. One contributing factor to the human error that occurred was noted to be our IT systems which requires our clinicians to work with multiple different programmes in order to review the images and patient notes. I would like to reassure that we are due to launch a comprehensive Electronic Health Record in November of this year which we are confident will resolve this issue and reduce the likelihood of recurrence.”

    Source location

    Response from Princess Alexandra Hospital
    Page 2 · response
    Published 14 June 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The fracture was minimally displaced and would not have required restricted mobilisation or orthopaedic follow-up if identified.

    Verbatim wording from the response

    “- The fracture was not identified prior to the patient being discharged, due to the minimal displacement, which was reviewed by ED clinical team and not radiologist. Had the fracture been identified and orthopaedic advice sought, they would have recommended the patient to mobilise without restriction. No follow up would have been deemed necessary with this fracture.”

    Source location

    Response from Princess Alexandra Hospital
    Page 1 · response
    Published 14 June 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The existing process of subsequent emergency-department consultant image review was considered as robust as possible and consistent with national practice.

    Verbatim wording from the response

    “- It is recognised that ED will miss a small percentage of fractures on initial reporting. Hence there is a process in place by which the reported images are subsequently reviewed by an ED consultant. Unfortunately, in this instance the report was filed without the patient or GP being informed. We have discussed this incident with the department and reviewed this process to assure ourselves that it is as robust a process as possible and in line with other EDs nationally. One contributing factor to the human error that occurred was noted to be our IT systems which requires our clinicians to work with multiple different programmes in order to review the images and patient notes. I would like to reassure that we are due to launch a comprehensive Electronic Health Record in November of this year which we are confident will resolve this issue and reduce the likelihood of recurrence.”

    Source location

    Response from Princess Alexandra Hospital
    Page 2 · response
    Published 14 June 2024

    Open published response
  3. Surrey

    AI-generated summary

    Anne Johnston Rowland · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Anne Johnston Rowland suffered a neck of femur fracture on 27 February 2023 and underwent fixation surgery on 3 March 2023 after waiting for surgery at East Surrey Hospital. Her immobility while waiting contributed to aspiration pneumonia, and she died at the hospital on 31 March 2023. The coroner was concerned that limited theatre capacity, infrastructure risks, and the Trust’s 48-hour surgery metric could delay hip fracture surgery beyond the NICE timeframe and place patients at risk of early death.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Outstanding infrastructure repairs affecting timely hip-fracture surgery

    Wider context from the report

    “Continuing infrastructure risks at East Surrey Hospital have potential to compromise the Trust’s ability to perform operations on patients with fractured hips on the day of admission or the day thereafter, which is the timeframe set out in the NICE Guidelines on the Management of Hip Fractures. East Surrey Hospital use a metric of 48 hours within which to conduct such surgery and not the NICE timeframe for hip surgery. Early mobilisation is recommended for hip fracture patients to reduce the risk of complications, including pneumonia. The coroner is concerned that in using a different metric to that in the NICE guidelines and the outstanding infrastructure repairs the Trust is placing such patients at risk of early death. ”

    Source location

    Anne Johnston Rowland · Prevention of Future Deaths report
    Page 3 · concerns

    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Approve multimillion-pound investment in new theatre-complex air-handling and chiller systems.

    Verbatim wording from the response

    “6. The Trust's Executive Committee have approved the case for a”

    Source location

    Response from Surrey and Sussex Healthcare
    Page 2 · response
    Published 21 March 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Install new chillers and air-handling units for half of the theatre complex as the first phase of infrastructure improvements.

    Verbatim wording from the response

    “multimillion-pound investment in 2023-24 for new air handling and chillers for the theatre complex which will correct the long-term problems experienced in the orthopaedic theatres and will prevent the cancellation of lists due to infrastructure failings. The first phase of this work was completed in April 2024, with new chillers and air handling units installed for half of the theatre complex. The second phase requires more substantial capital work but will be completed by the end of 2024, with new chillers and air handling units installed for the other half of the theatre complex.”

    Source location

    Response from Surrey and Sussex Healthcare
    Page 3 · response
    Published 21 March 2024

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Complete the second phase of theatre-complex infrastructure work by installing new chillers and air-handling units for the remaining half.

    Verbatim wording from the response

    “multimillion-pound investment in 2023-24 for new air handling and chillers for the theatre complex which will correct the long-term problems experienced in the orthopaedic theatres and will prevent the cancellation of lists due to infrastructure failings. The first phase of this work was completed in April 2024, with new chillers and air handling units installed for half of the theatre complex. The second phase requires more substantial capital work but will be completed by the end of 2024, with new chillers and air handling units installed for the other half of the theatre complex.”

    Source location

    Response from Surrey and Sussex Healthcare
    Page 3 · response
    Published 21 March 2024

    Open published response
  4. Surrey

    AI-generated summary

    Douglas Nickols · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Douglas Nickols suffered an unwitnessed fall at his care home on 28 February 2023, sustaining a fractured left neck of femur. He was admitted to East Surrey Hospital, but surgery did not take place until 5 March 2023; he later developed bronchopneumonia and died at the hospital on 11 March 2023. The principal concern was that limited trauma capacity meant hip-fracture surgery could be delayed beyond the NICE-recommended timeframe, potentially placing patients at risk of early death.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Delays in performing operations for hip fracture patients within the day of admission or the following day

    Wider context from the report

    “On some occasions at East Surrey Hospital it is not possible to perform operations on patients with fractured hips on the day of admission or the day thereafter, which is the timeframe set out in the NICE Guidelines on the Management of Hip Fractures. Early mobilisation is recommended for hip fracture patients to reduce the risk of complications, including pneumonia. The Coroner is concerned that in failing to comply with the NICE guidelines in this way, the Trust is placing such patients at risk of early death. ”

    Source location

    Douglas Nickols · Prevention of Future Deaths report
    Page 3 · concerns

    Open source report
  5. Brighton and Hove

    AI-generated summary

    Leslie Isaac LERNER · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Leslie Isaac Lerner died on 3 June 2016 after treatment for a fractured shoulder, including application of an incorrect sling that caused a deep pressure sore and additional pain. The report identified concerns about inadequate senior review, analgesia, communication, handover, continuity of care, recognition of pneumonia and deterioration, and delay in initiating end-of-life care.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to organise orthopaedic review

    Wider context from the report

    “15th May 2016 (1) Mr Lerner was back at the RSCH, by ambulance at 1006 hrs in considerable pain and discomfort. He was seen by the Consultant in Elderly Medicine at 1645 and was given analgesia at 1700 hrs – ie almost 7 hours after he arrived at the hospital. This is completely unacceptable, this man was in pain from the fracture and he should have been given pain relief. At that stage he should also have been reviewed by the Orthopaedic Team, no such review was organised. ”

    Source location

    Leslie Isaac LERNER · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report
  6. North London

    AI-generated summary

    Amanda Susan Harris · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Amanda Susan Harris fell at her care home, fractured a bone in her right foot, and died in bed on 1 November 2014 after being unable to get out of bed. Concerns included that she was not seen by a doctor before leaving the Minor Injuries Unit, anticoagulant therapy was not considered, and the effects of potential immobility were not assessed when arranging her fracture-clinic appointment.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure to assess injury-related immobility and its effects when arranging fracture clinic appointments

    Wider context from the report

    “That Mrs Harris was not seen by a doctor before leaving the Minor Injuries Unit, that anticoagulant therapy was not considered and that when fixing an appointment for the fracture clinic the potential immobility from the injury and the effects of that immobility were not assessed. ”

    Source location

    Amanda Susan Harris · Prevention of Future Deaths report
    Page 1 · concerns

    Open source report
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Data last updated 7 September 2026