Recurring concern
Unreliable custody handovers
- Reports that mention this concern
- 17
- Times this concern has been raised
- 18
- Stated actions linked to this concern
- 19
What this concern includes
Includes failures of the custody handover process across custody staff and shifts, including absent, ineffective, poorly timed or incomplete handovers that compromise transfer of relevant detainee information.
What is not included
- Excludes failures confined to clinical or social-care handovers without a custody setting or custody handover process.
- Excludes standalone failures of custody records, risk assessments, observations, staffing or documentation where the report does not link them to the custody handover process.
- Excludes generic communication deficiencies unrelated to transferring responsibility or information during custody.
Trends
Reports over time
Reports mentioning this concern, over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Reports and published responses 17 reports
See individual reports that have raised this concern, and the actions taken in response
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Concerns raised1
Failure to complete handovers between ACCT staff
This report raised 11 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Practice Plus Group
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Practice Plus Group
Responsibility for the concerns about HMPPS and HMP Pentonville rests with separate organisations, so no response is proposed.
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Concerns raised1
Failure to clearly record police handovers
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Greater Manchester Police
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.4
-
Greater Manchester Police
Amend Form 1157 and the supporting policy to mandate structured recording and handover of risk information across specified mental-health conveyances.
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Greater Manchester Police
Update, test and release the Form 1157 mobile app with the revised structure and mandatory risk-information fields.
-
Greater Manchester Police
Run a monthly comparison of hospital-originating missing-person episodes against Form 1157 submissions to identify missing documentation.
-
Greater Manchester Police
Require PRISM Care Plan triage staff to verify Form 1157 completion and attachment before closing relevant Care Plans.
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Concerns raised1
Lack of a system for passing important healthcare information between criminal justice healthcare providers during conveyance
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Linked response
- NHS England
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
NHS England
Continue discussions with PECS to commence pilots enabling Liaison and Diversion services to access and update the Digital Person Escort Record.
-
Concerns raised1
Failure to communicate relevant risk information through handovers and records
This report raised 6 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- HM Prison and Probation Service
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
HM Prison and Probation Service
Strengthen shift handovers through clearer risk-information sharing expectations and allocated time for comprehensive handovers.
-
Concerns raised1
Lack of mandatory or refresher training on information handover during detainee booking
This report raised 8 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- South Yorkshire Police
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
-
South Yorkshire Police
Review the booking-in sheet and create holding-area posters reminding officers to report illness, injuries and intoxication to the Custody Sergeant.
-
South Yorkshire Police
Design force screen savers and deliver annual local CPD reinforcing information, roles and responsibilities when booking detainees into custody.
-
Concerns raised1
Failure of inter-prison handovers to include important clinical information
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Linked response
- HM Prison and Probation Service
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
HM Prison and Probation Service
Implement a healthcare handover process for prisoners transferring from HMP Birmingham to another establishment.
-
Concerns raised1
Failure to communicate healthcare waiting status during handover
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- HM Prison and Probation Service
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
-
HM Prison and Probation Service
Use daily residential roll books, guidance prompts and NOMIS records to capture healthcare requests, follow-up actions and relevant wellbeing information for staff sharing.
-
Concerns raised1
Failure to provide receiving wings with relevant prisoner risk information during transfer handover
This report raised 19 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to maintain auditable cross-shift handover of relevant information
This report raised 20 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Lack of clear and detailed handover between arresting and transporting officers
This report raised 6 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Greater Manchester Police
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
-
Greater Manchester Police
Deliver Transportation of Detained Persons procedure content in the foundation course for all newly appointed Student Police Officers.
-
Greater Manchester Police
Review and incorporate relevant transportation-procedure components into annual Personal Safety Training for operational police officers and staff.
Actions and positions describe what organisations say in published responses. Implementation is not independently verified.
Data last updated 7 September 2026