Recurring concern
Unreliable custody handovers
First reported 6 Jan 2014•Latest report 30 Mar 2026
What this concern includes
Includes failures of the custody handover process across custody staff and shifts, including absent, ineffective, poorly timed or incomplete handovers that compromise transfer of relevant detainee information.
Not included
- Excludes failures confined to clinical or social-care handovers without a custody setting or custody handover process.
- Excludes standalone failures of custody records, risk assessments, observations, staffing or documentation where the report does not link them to the custody handover process.
- Excludes generic communication deficiencies unrelated to transferring responsibility or information during custody.
- Reports
- 17
- Individual concerns
- 18
- Date range
- 2014–2026
- Stated actions
- 19
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Failure to complete handovers between ACCT staff
This report raised 11 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Responsibility for the concerns about HMPPS and HMP Pentonville rests with separate organisations, so no response is proposed.
Stated by Practice Plus Group
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Concerns raised1
Failure to clearly record police handovers
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.4
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Action
Amend Form 1157 and the supporting policy to mandate structured recording and handover of risk information across specified mental-health conveyances.
Stated by Greater Manchester Police -
Action
Update, test and release the Form 1157 mobile app with the revised structure and mandatory risk-information fields.
Stated by Greater Manchester Police -
Action
Run a monthly comparison of hospital-originating missing-person episodes against Form 1157 submissions to identify missing documentation.
Stated by Greater Manchester Police
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Action
Require PRISM Care Plan triage staff to verify Form 1157 completion and attachment before closing relevant Care Plans.
Stated by Greater Manchester Police
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Concerns raised1
Lack of a system for passing important healthcare information between criminal justice healthcare providers during conveyance
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Continue discussions with PECS to commence pilots enabling Liaison and Diversion services to access and update the Digital Person Escort Record.
Stated by NHS England
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Concerns raised1
Failure to communicate relevant risk information through handovers and records
This report raised 6 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Strengthen shift handovers through clearer risk-information sharing expectations and allocated time for comprehensive handovers.
Stated by HM Prison and Probation Service
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Concerns raised1
Lack of mandatory or refresher training on information handover during detainee booking
This report raised 8 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Review the booking-in sheet and create holding-area posters reminding officers to report illness, injuries and intoxication to the Custody Sergeant.
Stated by South Yorkshire Police -
Action
Design force screen savers and deliver annual local CPD reinforcing information, roles and responsibilities when booking detainees into custody.
Stated by South Yorkshire Police
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Concerns raised1
Failure of inter-prison handovers to include important clinical information
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Implement a healthcare handover process for prisoners transferring from HMP Birmingham to another establishment.
Stated by HM Prison and Probation Service
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Concerns raised1
Failure to communicate healthcare waiting status during handover
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Use daily residential roll books, guidance prompts and NOMIS records to capture healthcare requests, follow-up actions and relevant wellbeing information for staff sharing.
Stated by HM Prison and Probation Service
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Concerns raised1
Failure to provide receiving wings with relevant prisoner risk information during transfer handover
This report raised 19 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to maintain auditable cross-shift handover of relevant information
This report raised 20 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Lack of clear and detailed handover between arresting and transporting officers
This report raised 6 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Deliver Transportation of Detained Persons procedure content in the foundation course for all newly appointed Student Police Officers.
Stated by Greater Manchester Police -
Action
Review and incorporate relevant transportation-procedure components into annual Personal Safety Training for operational police officers and staff.
Stated by Greater Manchester Police
Data last updated 7 September 2026