Recurring concern
Unreliable on-site emergency medical and first-aid response arrangements
- Reports that mention this concern
- 33
- Times this concern has been raised
- 40
- Stated actions linked to this concern
- 35
What this concern includes
Includes lack of required on-site medical or first-aid cover and failures of the dedicated procedure, access route or mechanism for obtaining that urgent assistance.
What is not included
- Ambulance attendance or hospital treatment delays after assistance has been summoned
- Routine clinical care unrelated to an on-site emergency-response arrangement
- Generic staffing or training deficiencies that do not impair on-site urgent assistance
Trends
Reports over time
Reports mentioning this concern, over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Reports and published responses 33 reports
See individual reports that have raised this concern, and the actions taken in response
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Concerns raised2
Lack of a mechanism to broadcast a medical emergency by tannoy at the base
Lack of a system for obtaining urgent medical attention at the Lichfield base
This report raised 17 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked responses
- Capita PLC
- Ministry of Defence
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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Capita PLC and Ministry of Defence
Issue revised Standing Operating Instruction 20 governing responses when candidates become unwell during assessment-centre events.
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Capita PLC and Ministry of Defence
Maintain generic exertional-collapse clinical policy and review it annually for coherence with Sickle Cell Trait guidance.
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Capita PLC and Ministry of Defence
Incorporate exertional-collapse scenarios into Defence Medic training to support early differential diagnosis and appropriate intervention.
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Concerns raised1
Unavailability of a registered first aider on the premises
This report raised 10 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Hibiscus Housing Association Limited
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
-
Hibiscus Housing Association Limited
Provide formal first-aider training to four employees.
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Hibiscus Housing Association Limited
Introduce a formal first-aid duty rota after the four employees complete first-aider training.
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Concerns raised1
Unavailability of an advanced first aider on site during emergencies
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised3
Lack of a written procedure for making a 999 emergency call
Lack of a written procedure for obtaining first aid help quickly
Unavailability of an external phone line for emergencies
This report raised 11 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Failure to provide first-aid-trained staff and a first-aid kit
This report raised 6 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised1
Unclear guidance for obtaining anaesthetic help in paediatric emergencies
This report raised 19 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked response
- Department of Health and Social Care
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
-
Department of Health and Social Care
The Trust is responsible for setting out and implementing actions to address the identified maternity-service safety risks.
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Concerns raised1
Inadequate emergency response arrangements for out-patient iron infusions
This report raised 10 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
-
Concerns raised2
Failure to ensure first aider knowledge of ambulance-summoning arrangements
Failure to ensure first aider identification of venue staff during emergencies
This report raised 10 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to include a fully qualified paramedic in the first response to prison emergencies
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Linked responses
- Central and North West London NHS Foundation Trust
- South Central Ambulance Service NHS Foundation Trust
Stated actions An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.4
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Central and North West London NHS Foundation Trust
Establish a Resuscitation Review Group to share best practice, standardise emergency equipment and response, and review staff training needs.
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Central and North West London NHS Foundation Trust
Commission an independent external review of emergency-response practice in Offender Care to inform recommendations for policy, practice and training.
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South Central Ambulance Service NHS Foundation Trust
Maintain a specification requiring paramedic backup for immediately life-threatening incidents, including cardiac or respiratory arrest.
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South Central Ambulance Service NHS Foundation Trust
Complete a prison call-triage process requiring callers to provide accurate information about the patient’s condition.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
-
South Central Ambulance Service NHS Foundation Trust
Paramedic shortages make it infeasible to guarantee that every ambulance crew includes a paramedic.
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Concerns raised1
Unavailability of first-aid or designated emergency personnel on site
This report raised 9 other concerns. They are not shown here because they do not form part of this recurring concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
Actions and positions describe what organisations say in published responses. Implementation is not independently verified.
Data last updated 7 September 2026