Recurring concern
Unreliable inter-agency information sharing for coordinated care
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Request correctionFirst reported 29 May 2013•Latest report 15 Jun 2026
What this concern includes
Includes failures of the inter-agency care information-sharing system, including inadequate arrangements, communication channels, shared records or contact mechanisms when these prevent timely access to relevant care, needs or risk information between agencies.
Not included
- Excludes information-sharing failures unrelated to coordination between agencies supporting a person.
- Excludes failures confined to a single organisation's records, assessment, documentation or communication process unless the report directly links them to inter-agency information sharing.
- Excludes generic staffing, confidentiality, policy or technology deficiencies that are not specifically tied to the unsafe inter-agency information-sharing condition.
- Excludes hazards involving public access to harmful information or physical communication and rescue equipment.
- Reports
- 212
- Individual concerns
- 235
- Date range
- 2013–2026
- Stated actions
- 492
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Lack of a clear pathway for sharing private psychiatrist consultation and treatment details with NHS inpatient settings
This report raised 9 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised2
Failure to share or provide access to critical self-harm risk information for directly involved NHS Trusts
Lack of a single effective global focus for consolidating and retrieving cross-agency risk information
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Lack of online pharmacy information sharing with patients’ GPs
This report raised 9 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
NHS England has no jurisdiction over private healthcare provision, including private online prescribing services.
Stated by Department of Health and Social Care
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Concerns raised1
Lack of interoperability between Adult Social Care and NHS information systems
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Share the Coroner’s findings with relevant teams to inform future Dorset Care Record improvements.
Stated by NHS Dorset Integrated Care Board
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Full integration of Mosaic and SystemOne is constrained because separate data controllers own and regulate systems that are not designed to communicate.
Stated by Dorset Council
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Concerns raised1
Failure of authorities to share information during emergency decants
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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Action
Notify relevant Local Authority personnel promptly when future emergency decants involve vulnerable people receiving social care support.
Stated by London Borough of Bromley -
Action
Provide Clarion with contact details for vulnerable adults’ services, children’s services and Local Authority housing contacts for emergency-decant notifications.
Stated by London Borough of Bromley -
Action
Request a meeting with Bromley Federation of Housing Associations members to discuss notifying the Local Authority about relevant emergency decants.
Stated by London Borough of Bromley
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Housing associations are responsible for handling emergency decants and developing notification protocols because they know their processes best.
Stated by London Borough of Bromley
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Concerns raised1
Lack of a recognised information-sharing pathway between community clinicians and secondary care
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Raise information-sharing processes between community out-of-hours services and emergency departments with NHS England.
Stated by Department of Health and Social Care
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Concerns raised1
Failure of IT systems across healthcare organisations to support shared access to complete patient information
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Build digital infrastructure using artificial intelligence, automation and video-call technologies to support NHS services.
Stated by Department of Health and Social Care -
Action
Publish a plan for digital health and social care to modernise digital technology and improve data use and care pathways.
Stated by Department of Health and Social Care
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Concerns raised1
Failure to share valve-care information with care homes
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Delays in sending outpatient letters containing important clinical information
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised2
Unavailability of shared-record-system access for one care or treatment organisation
Lack of policy, procedure or guidance on considering when to hold multi-agency information-sharing meetings
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
Data last updated 7 September 2026