Recurring concern
Unreliable inter-agency information sharing for coordinated care
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Request correctionFirst reported 29 May 2013•Latest report 15 Jun 2026
What this concern includes
Includes failures of the inter-agency care information-sharing system, including inadequate arrangements, communication channels, shared records or contact mechanisms when these prevent timely access to relevant care, needs or risk information between agencies.
Not included
- Excludes information-sharing failures unrelated to coordination between agencies supporting a person.
- Excludes failures confined to a single organisation's records, assessment, documentation or communication process unless the report directly links them to inter-agency information sharing.
- Excludes generic staffing, confidentiality, policy or technology deficiencies that are not specifically tied to the unsafe inter-agency information-sharing condition.
- Excludes hazards involving public access to harmful information or physical communication and rescue equipment.
- Reports
- 212
- Individual concerns
- 235
- Date range
- 2013–2026
- Stated actions
- 492
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Failure to alert health visitors or safeguarding services to missed routine appointments
This report raised 23 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to share the informant's contact details and ambulance service CAD information with the police
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to share relevant risk information between agencies
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.6
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Action
Update the partnership agreement with South West Yorkshire Partnership NHS Foundation Trust.
Stated by West Yorkshire Fire and Rescue Service -
Action
Update the West Yorkshire partnership information-sharing agreement with Together Housing.
Stated by West Yorkshire Fire and Rescue Service -
Action
Maintain responses to referrals concerning people identified as being at risk of fire in their homes.
Stated by West Yorkshire Fire and Rescue Service
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Action
Update the partnership agreement with West Yorkshire Fire and Rescue Service to include an information-sharing protocol.
Stated by Together Housing Group Limited -
Action
Review and agree the inter-agency information-sharing protocol with West Yorkshire Fire and Rescue Service.
Stated by South West Yorkshire Partnership Teaching NHS Foundation Trust -
Action
Reinforce consent-based information sharing with housing providers and referrals to fire services when fire risks are identified.
Stated by South West Yorkshire Partnership Teaching NHS Foundation Trust
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Concerns raised1
Failure of information systems to make key clinical information available across trusts
This report raised 6 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to share potentially key welfare and safety information between private therapy services and primary care
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Review the primary care referral process for private counselling to obtain timely progress updates, with patient consent.
Stated by Harrogate and Rural District Clinical Commissioning Group
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Concerns raised1
Failure to record and share relevant information about contacts with other services and their outcomes
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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Action
Migrate records to a new platform and train staff to support timely, complete recording and mobile working.
Stated by London Borough of Camden -
Action
Introduce an emergency-services referral checklist requiring Careline to provide London Ambulance Service with the caller’s full history.
Stated by London Borough of Camden -
Action
Develop information-sharing arrangements with London Ambulance Service.
Stated by London Borough of Camden
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
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Position
Calls not resulting in a Careline visit are not routinely passed to response officers because no action from them is required.
Stated by London Borough of Camden
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Position
Wellbeing coordinated the responses, and there was no evidence that the individual lacked capacity or required mental-health intervention.
Stated by London Borough of Camden
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Concerns raised1
Failure to communicate elevated NPS-related risk to Healthcare and prison officers
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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Action
Notify staff that healthcare determines when additional checks are needed and must communicate this to prison discipline staff.
Stated by HM Prison and Probation Service -
Action
Issue a notice reminding Forward Trust drug workers how to share information with prison and healthcare staff.
Stated by HM Prison and Probation Service -
Action
Give every Forward Trust member access to SystmOne to enter and access information.
Stated by HM Prison and Probation Service
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Concerns raised1
Incompatibility of pathology information technology systems between hospital trusts
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to share information between alcohol liaison and inclusion services
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Maintain a 24-hour referral service and dedicated pathway with the Inclusion Service.
Stated by Hampshire Hospitals NHS Foundation Trust -
Action
Maintain telephone and onsite liaison with Inclusion regarding referrals and referred patients receiving inpatient care.
Stated by Hampshire Hospitals NHS Foundation Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Existing referral, liaison, follow-up and high-intensity-user arrangements are considered sufficient to address the reported concerns.
Stated by Hampshire Hospitals NHS Foundation Trust
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Concerns raised1
Failure to share relevant recent mental health information between mental health teams and general practitioners
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Develop GP access to mental health records.
Stated by Hampshire and Isle of Wight Healthcare NHS Foundation Trust -
Action
Embed GP communication requirements in acute and community mental health team procedures, instruct managers, and monitor compliance after referral triage.
Stated by Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Data last updated 7 September 2026