First reported 1 Feb 2019•Latest report 4 May 2021
Definition
What this concern includes
Includes failures of the hospital porter service or its dedicated controls concerning porter availability, responsibility allocation, communication, escalation or coordination for patient movement or hospital operations.
Not included
Excludes generic staffing shortages or contingency failures that are not specifically tied to hospital porter services.
Excludes clinical assessment, nursing care or patient-movement hazards that do not concern porter-service provision.
Excludes unrelated transport, logistics or equipment failures outside the hospital porter service.
Reports
2
Distinct published reports
Individual concerns
4
A report can raise multiple concerns
Date range
2019–2021
First to latest report issue date
Stated actions
5
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
the Shrewsbury and Telford Hospital NHS Trust1
Wye Valley NHS Trust1
NHS trust2
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
Shropshire, Telford and Wrekin
Concerns raised3
Tele-tracking system failing to support clear transport communication
Lack of clear porter responsibilities when nursing staff are unavailable
Failure to provide clear allocation and communication of transport assessment responsibilities
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.5
Action
Put in place a radiology patient-transport Standard Operating Procedure incorporating the new transfer process.
Stated by the Shrewsbury and Telford Hospital NHS TrustStated completedThe respondent said that this action was complete when they made their response on 5 May 2021.
Action
Include transport roles and responsibilities in the wider Hospital Transfer Policy through the Trust ratification process.
Stated by the Shrewsbury and Telford Hospital NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 5 May 2021.
Action
Recommunicate the requirement that nursing staff assist Porters with patient transfers through a Trust safety alert, meetings, and written instructions to Porters.
Stated by the Shrewsbury and Telford Hospital NHS TrustStated completedThe respondent said that this action was complete when they made their response on 5 May 2021.
Action
Implement a radiology transfer form requiring registered-nurse assessment, documentation, and sign-off before transfer and on return.
Stated by the Shrewsbury and Telford Hospital NHS TrustStated completedThe respondent said that this action was complete when they made their response on 5 May 2021.
Action
Review the transfer form with key staff to ensure dynamic risk assessment and clear nursing documentation before patient transfer.
Stated by the Shrewsbury and Telford Hospital NHS TrustStated completedThe respondent said that this action was complete when they made their response on 5 May 2021.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
Position
Wheelchair transport was appropriate because the patient mobilised with assistance and was comfortable sitting, although the assessment process was undocumented.
Stated by the Shrewsbury and Telford Hospital NHS TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
Pin
Get email alerts
Request correction
Includes failures of the hospital porter service or its dedicated controls concerning porter availability, responsibility allocation, communication, escalation or coordination for patient movement or hospital operations.
