First reported 14 Jan 2014•Latest report 6 Apr 2026
Definition
What this concern includes
Includes failures in the dedicated highway hazard and defect reporting-and-response process, from receipt of reports through logging, assessment, escalation, inspection, tracking and completion of remedial action, where the reports concern hazards or defects affecting highway safety.
Not included
Excludes generic failures in record-keeping, staffing, training or communication that are not explicitly tied to highway hazard or defect reporting and response.
Excludes highway design, layout, maintenance or inspection deficiencies that are not connected to the reporting-and-response process.
Excludes reporting processes for non-highway incidents, such as clinical, welfare or railway concerns.
Excludes the underlying physical hazard itself when no deficiency in reporting or response is identified.
Reports
10
Distinct published reports
Individual concerns
13
A report can raise multiple concerns
Date range
2014–2026
First to latest report issue date
Stated actions
31
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Department for Transport2
Dorset Council2
Anglian Water1
Bournemouth, Christchurch and Poole Council1
Cambridgeshire County Council1
Core Highways Group Limited1
Derbyshire County Council1
Dorset Police1
Kirklees Borough Council1
Monmouthshire County Council1
National Highways1
Norfolk County Council1
North Yorkshire Council1
Suffolk County Council1
Surrey County Council1
English county council5
English unitary authority3
Ministerial department2
Police force2
Private limited company2
English metropolitan district council1
National road infrastructure body1
Welsh county council1
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
Suffolk
Concerns raised1
Failure to answer the temporary traffic management defect line promptly
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
Action
Continue responding proportionately and promptly to defects reported to the business.
Stated by Recipient name withheldStated in progressThe respondent said that this action was in progress when they made their response on 13 April 2026.
Action
Implement the SKEWB Permit Manager System to import defect data automatically and route failures or defects to appropriate teams.
Stated by Anglian WaterStated completedThe respondent said that this action was complete when they made their response on 13 April 2026.
Action
Continue accepting urgent telephone defect notifications and manually enter them into SKEWB when digital permit updates are unavailable.
Stated by Anglian WaterStated completedThe respondent said that this action was complete when they made their response on 13 April 2026.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.5
Position
The respondent has no involvement in operating or using Anglian Water’s Defect Line.
Stated by Recipient name withheldOutside remitThe respondent said that this matter was outside its role or authority.
Position
The defect line did not fail or cause delay; established procedures operated as intended for the identified risk level.
Stated by Anglian WaterDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
Position
Statutory undertakers and their appointed contractors are responsible for designing, implementing and safely operating temporary traffic management.
Stated by Suffolk County CouncilRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
Anglian Water is responsible for its internal defect-reporting arrangements, which Suffolk County Council cannot comment on.
Stated by Suffolk County CouncilRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
Works promoters and highway authorities are responsible for designing, approving, monitoring and implementing temporary traffic management arrangements.
Stated by Department for TransportRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Norfolk
Concerns raised1
Failure to take appropriate action in response to reported incidents involving unawareness of the unbridged Ford risk
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.6
Action
Inspect all 47 county fords for safe conditions after the incident.
Stated by Norfolk County CouncilStated completedThe respondent said that this action was complete when they made their response on 31 July 2024.
Action
Arrange replacement warning signs at locations with missing or damaged signs.
Stated by Norfolk County CouncilStated completedThe respondent said that this action was complete when they made their response on 31 July 2024.
Action
Conduct detailed, site-specific safety reviews of all 47 county fords.
Stated by Norfolk County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 31 July 2024.
Action
Evaluate permanent closure and other longer-term treatment options for Shotesham Ford through a feasibility assessment.
Stated by Norfolk County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 31 July 2024.
Action
Install improved warning signage at multiple ford locations following site-specific safety reviews.
Stated by Norfolk County CouncilStated completedThe respondent said that this action was complete when they made their response on 31 July 2024.
Action
Make the ford safe with temporary signs and order replacement permanent signs after theft of warning signs.
Stated by Norfolk County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 31 July 2024.
Derby and Derbyshire
Concerns raised1
Failure to survey and act on reported road defects
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
Action
Conducted a laser survey of Station Road to assess whether an actionable safety defect existed.
Stated by Derbyshire County CouncilStated completedThe respondent said that this action was complete when they made their response on 4 July 2024.
Action
Undertake full-width resurfacing from Melbourne View Hotel approximately 200 metres eastward to level road-surface deviations.
Stated by Derbyshire County CouncilStated plannedThe respondent said that this action was planned when they made their response on 4 July 2024.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
Position
The reported 37-metre-wide road defect was ice formation, not an actionable safety defect; pooled water was limited and typical.
Stated by Derbyshire County CouncilDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
Position
Quarterly inspections by competent inspectors were sufficient to identify and repair significant road defects.
Stated by Derbyshire County CouncilExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
Dorset
Concerns raised1
Failure to robustly log and action direct reports of water leaks onto highways
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.5
Action
Log highway water reports on the customer services system to acknowledge receipt, track investigations, and communicate findings and actions.
Stated by Wessex Water Services Limited (Wessex WaterStated plannedThe respondent said that this action was planned when they made their response on 21 February 2024.
Action
Engage Local Authority Highways teams to identify actual or potential risks to highway users.
Stated by Wessex Water Services Limited (Wessex WaterStated in progressThe respondent said that this action was in progress when they made their response on 21 February 2024.
Action
Prioritise high-risk reports and inspect all reports as soon as possible.
Stated by Wessex Water Services Limited (Wessex WaterStated plannedThe respondent said that this action was planned when they made their response on 21 February 2024.
Action
Hold briefing events for Highways teams on the revised reporting system as the process rolls out.
Stated by Wessex Water Services Limited (Wessex WaterStated plannedThe respondent said that this action was planned when they made their response on 21 February 2024.
Action
Keep the reporting process’s operation and effectiveness under review and amend it if further improvements are identified.
Stated by Wessex Water Services Limited (Wessex WaterStated plannedThe respondent said that this action was planned when they made their response on 21 February 2024.
Cambridgeshire and Peterborough
Concerns raised3
Failure to record and track highway hazard and defect reports
Failure to remedy reported highway hazards and defects
Failure to record completion and specification of highway remedial works
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
Action
Operate a risk-based highway inspection regime and record identified defects in the highways asset management system.
Stated by Cambridgeshire County CouncilStated completedThe respondent said that this action was complete when they made their response on 28 December 2023.
Action
Implement a new integrated Highways Asset Management and public reporting system linking reports, works, completion records and customer feedback.
Stated by Cambridgeshire County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 28 December 2023.
Action
Proactively identify vegetation risks and arrange cyclic and reactive cutting, including cutting vegetation on major roads requiring maintenance.
Stated by Cambridgeshire County CouncilStated plannedThe respondent said that this action was planned when they made their response on 28 December 2023.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.2
Position
The Council disputes that it lacks systems and processes to record highway hazard and defect reports.
Stated by Cambridgeshire County CouncilDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
Position
Existing highway management systems are considered appropriate to manage risk and minimise future deaths as far as practicable.
Stated by Cambridgeshire County CouncilExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
Gwent
Concerns raised1
Failure to take remedial action on a reported road-signage problem
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
Action
Replace the chevron signs to improve visibility for motorists.
Stated by Monmouthshire County CouncilStated completedThe respondent said that this action was complete when they made their response on 27 February 2023.
Action
Remove foliage obstructing the remaining chevron marker.
Stated by Monmouthshire County CouncilStated completedThe respondent said that this action was complete when they made their response on 27 February 2023.
Dorset
Concerns raised1
Lack of knowledge and/or understanding of when to report road obstructions
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.7
Action
Update The Highway Code with guidance on responding to road obstructions and using eCall to contact emergency services.
Stated by Department for TransportStated completedThe respondent said that this action was complete when they made their response on 24 February 2023.
Action
Regularly promote The Highway Code’s safety guidance to road users.
Stated by Department for TransportStated in progressThe respondent said that this action was in progress when they made their response on 24 February 2023.
Action
Review partner websites and contact details, then establish clear, cross-referenced public reporting links and urgent and non-urgent obstruction-reporting guidance.
Stated by Dorset CouncilStated in progressThe respondent said that this action was in progress when they made their response on 24 February 2023.
Action
Introduce a Dorset Road Safe website link identifying whom to contact about road obstructions and debris, with information highlighting associated dangers.
Stated by Dorset CouncilStated plannedThe respondent said that this action was planned when they made their response on 24 February 2023.
Action
Review partner websites and ensure clear, cross-referenced reporting links, emergency instructions, and guidance for reporting non-urgent road obstructions or debris.
Stated by Dorset Strategic Road Safety PartnershipStated plannedThe respondent said that this action was planned when they made their response on 24 February 2023.
Action
Introduce a Dorset Road Safe website link identifying who to contact about road obstructions or debris and highlighting associated dangers.
Stated by Dorset Strategic Road Safety PartnershipStated plannedThe respondent said that this action was planned when they made their response on 24 February 2023.
Action
Construct and deliver a multi-platform communications campaign alerting road users to road obstructions or debris, with messaging continuing at an agreed frequency.
Stated by Dorset Strategic Road Safety PartnershipStated in progressThe respondent said that this action was in progress when they made their response on 24 February 2023.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.4
Position
Responsibility for local roads, including Coombe Road, lies outside National Highways’ remit.
Stated by National HighwaysOutside remitThe respondent said that this matter was outside its role or authority.
Position
Local highway authorities are responsible for local roads, including addressing hazards and obstructions on Coombe Road.
Stated by National HighwaysRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
No further action by the Department is considered appropriate at this stage.
Stated by Department for TransportNo action considered necessaryThe respondent said that no further action was needed.
Position
Dorset Council, BCP Council and National Highways have good existing arrangements for the public to report road obstructions and debris.
Stated by Dorset CouncilExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
Surrey
Concerns raised1
Failure to ensure defect inspectors receive recent road-condition complaints
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
Action
Build a new data system and assess whether historical complaint data should be made available to highway inspectors.
Stated by Surrey County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 14 October 2022.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
Position
Limited resources and inconsistent public reporting mean inspections cannot be redirected or biased solely by the number of complaints received.
Stated by Surrey County CouncilUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
West Yorkshire (West)
Concerns raised1
Failure to appropriately assess and act on public reports of highway defects
This report raised 11 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
No linked response statements
No respondent-stated action or position is linked to these concerns in the published data.
North Yorkshire (West)
Concerns raised2
Failure to record reports of flooding
Failure to act on reported flooding
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
Action
Review customer-contact recording systems to support robust logging and recording.
Stated by North Yorkshire CouncilStated completedThe respondent said that this action was complete when they made their response on 12 December 2013.
Action
Provide staff training to minimise human errors in logging and recording enquiries.
Stated by North Yorkshire CouncilStated completedThe respondent said that this action was complete when they made their response on 12 December 2013.
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Includes failures in the dedicated highway hazard and defect reporting-and-response process, from receipt of reports through logging, assessment, escalation, inspection, tracking and completion of remedial action, where the reports concern hazards or defects affecting highway safety.
