First reported 28 Dec 2016•Latest report 7 Apr 2026
Definition
What this concern includes
Includes failures to provide, communicate, update or make accessible suicide-prevention service information, crisis contact details, coping resources or equivalent help-seeking information to people at risk or their families, including failures involving accessibility or contact arrangements that make the information unusable.
Not included
Excludes failures of suicide-risk assessment, observation, treatment or escalation where no deficiency in providing suicide-prevention information or contact access is identified.
Excludes generic mental-health service access or waiting-time problems that do not concern information about available suicide-prevention support.
Excludes failures limited to collecting family or service contact details when the concern is not making suicide-prevention support information available to people at risk or their families.
Excludes general communication, staffing, funding or documentation deficiencies unless they directly impair provision or accessibility of suicide-prevention service information.
Reports
8
Distinct published reports
Individual concerns
10
A report can raise multiple concerns
Date range
2016–2026
First to latest report issue date
Stated actions
23
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
The National Trust For Places Of Historic Interest Or Natural Beauty3
Isle of Wight Council2
Amazon UK Services Ltd.1
British Transport Police1
Department for Digital, Culture, Media and Sport1
Department of Health and Social Care1
Google UK Limited1
Home Office1
Midlands Partnership University NHS Foundation Trust1
National Police Chiefs’ Council1
NHS Humber and North Yorkshire Integrated Care Board1
Ofcom1
Office of the Chief Coroner1
Sussex Partnership NHS Foundation Trust1
Warwickshire County Council1
Registered charity3
English unitary authority2
NHS trust2
Coronial office1
Economic regulator1
English county council1
Integrated care board1
Ministerial department1
National policing body1
Private limited company1
Special police force1
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
Warwickshire
Concerns raised1
Failure to signpost people with possible suicidal thoughts to crisis support services
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
Action
Establish a refreshed central suicide prevention intranet resource hub supporting access to guidance, training materials and support pathways.
Stated by Warwickshire County CouncilStated plannedThe respondent said that this action was planned when they made their response on 13 April 2026.
West Sussex, Brighton and Hove
Concerns raised3
Failure to provide young people and their families with information about available suicide prevention services
Failure of suicide prevention contact services to accommodate people with hearing difficulties or other disabilities
Failure of suicide prevention contact numbers to provide continuous access to someone able to speak with callers
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.8
Action
Launch multi-agency Neighbourhood Mental Health teams to coordinate access to NHS and voluntary-sector support.
Stated by Sussex Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 January 2025.
Action
Develop and launch consistent online mental-health signposting information, categorised by how people may be feeling.
Stated by Sussex Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 January 2025.
Action
Promote online mental-health signposting information through NHS, primary-care, local-authority and voluntary-sector partners.
Stated by Sussex Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 January 2025.
Action
Promote the 24/7 Text SUSSEX to 85258 mental-health support service through the Trust and partner organisations.
Stated by Sussex Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 January 2025.
Action
Transform Staying Well into an open-access out-of-hours crisis service, rebrand and promote it, and increase its availability.
Stated by Sussex Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 January 2025.
Action
Recruit staff to improve Sussex Mental Health Line capacity.
Stated by Sussex Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 January 2025.
Action
Change Sussex Mental Health Line working patterns to improve call accessibility.
Stated by Sussex Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 January 2025.
Action
Improve Sussex Mental Health Line productivity to address demand and unanswered calls.
Stated by Sussex Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 January 2025.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
Position
A range of accessible community and crisis options, rather than improved helplines alone, is considered sufficient to provide local support 24/7.
Stated by Sussex Partnership NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
Staffordshire and Stoke-on-Trent
Concerns raised1
Failure to provide suicide-risk coping and service-contact information
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
Action
Train staff in suicide awareness, risk formulation and collaborative safety planning across the organisation.
Stated by Midlands Partnership University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2024.
Action
Explore adding the Safetool safety-planning function to the electronic patient record.
Stated by Midlands Partnership University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2024.
Action
Roll out collaborative safety planning, replacing traditional suicide risk-assessment approaches.
Stated by Midlands Partnership University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2024.
Inner West London
Concerns raised1
Lack of prominent signposting to organisations providing suicide-prevention help
This report raised 5 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.4
Action
Participate in cross-government suicide-prevention work and continue collaborating with the Home Office and Department of Health and Social Care to explore prevention options.
Stated by ACCStated in progressThe respondent said that this action was in progress when they made their response on 28 December 2023.
Action
Implement suicide-related Search information boxes with the Samaritans, linking users to authoritative support and helplines.
Stated by Google UK LimitedStated completedThe respondent said that this action was complete when they made their response on 28 December 2023.
Action
Enact the Online Safety Act, establishing illegal-content, child-safety and search-service duties covering suicide and self-harm material.
Stated by Department for Science, Innovation and TechnologyStated completedThe respondent said that this action was complete when they made their response on 28 December 2023.
Action
Work closely with Ofcom to accelerate implementation of the online safety regulatory framework.
Stated by Department for Science, Innovation and TechnologyStated in progressThe respondent said that this action was in progress when they made their response on 28 December 2023.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.3
Position
Existing proportionate police, health-professional and cross-government measures are considered an appropriate response to identified suicide risk.
Stated by ACCExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
Position
Ofcom cannot enforce regulated services’ new duties until required consultations, Codes of Practice, parliamentary approval and other implementation steps are completed.
Stated by OfcomUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
Position
Ofcom is responsible for online safety regulation and will recommend measures for search services and relevant online services.
Stated by Department for Science, Innovation and TechnologyRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Isle of Wight
Concerns raised1
Lack of suicide-prevention signage providing the Samaritans telephone number at Tennyson Down
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
Action
Conduct site visits at Culver and Tennyson Downs with the Isle of Wight Suicide Prevention and Intervention team.
Stated by National Trust – Isle of WightStated plannedThe respondent said that this action was planned when they made their response on 8 February 2020.
Action
Conduct a full internal review of suicide-prevention measures after completing the planned stakeholder meetings.
Stated by National Trust – Isle of WightStated plannedThe respondent said that this action was planned when they made their response on 8 February 2020.
Isle of Wight
Concerns raised1
Unavailability of suicide prevention signs at Culver Cliff
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
Action
Maintain seven Samaritans signs at Culver Down.
Stated by The National Trust For Places Of Historic Interest Or Natural BeautyStated completedThe respondent said that this action was complete when they made their response on 8 January 2020.
Action
Conduct site visits at Culver and Tennyson Downs with the Isle of Wight Suicide Prevention and Intervention team.
Stated by The National Trust For Places Of Historic Interest Or Natural BeautyStated plannedThe respondent said that this action was planned when they made their response on 8 January 2020.
Action
Conduct a full internal review of suicide-prevention measures after the planned meetings.
Stated by The National Trust For Places Of Historic Interest Or Natural BeautyStated plannedThe respondent said that this action was planned when they made their response on 8 January 2020.
North Yorkshire
Concerns raised1
Lack of guidance on accessible self-help therapies and online training for lay supporters of people experiencing suicidal crisis
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
Action
Review and further develop the CCG website to provide shared mental-health and suicide-prevention information, self-help tools, and support tools for carers and relatives.
Stated by Harrogate and Rural District Clinical Commissioning GroupStated plannedThe respondent said that this action was planned when they made their response on 24 February 2019.
Cornwall and Isles of Scilly
Concerns raised1
Lack of suicide support agency telephone numbers at Hells Mouth
This report raised 1 other concern. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
Action
Investigate options for installing safety signage at Hells Mouth with Cornwall Samaritans.
Stated by The National Trust For Places Of Historic Interest Or Natural BeautyStated in progressThe respondent said that this action was in progress when they made their response on 28 December 2016.
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Includes failures to provide, communicate, update or make accessible suicide-prevention service information, crisis contact details, coping resources or equivalent help-seeking information to people at risk or their families, including failures involving accessibility or contact arrangements that make the information unusable.
