Recurring concern
Failure to provide families with information needed to support people receiving mental health care
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Request correctionFirst reported 17 Jul 2014•Latest report 5 Jun 2025
What this concern includes
Includes failures by mental-health services to provide families or household supporters with clear, actionable information about how to support a person receiving care, access support for themselves, or contact, reopen or reinstate relevant mental-health support.
Not included
- Excludes failures to involve families in clinical decisions, discharge planning or risk management where the specific deficiency is participation rather than provision of support-access information.
- Excludes clinical assessment, treatment, referral or crisis-response failures where family-facing information was not the deficient control.
- Excludes generic communication failures and information about unrelated services or administrative matters.
- Excludes information provided directly to patients or professionals unless the assertion also concerns information needed by families to support mental-health care.
- Reports
- 12
- Individual concerns
- 15
- Date range
- 2014–2025
- Stated actions
- 18
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Insufficient communication with family members about discharge risks and support needs
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Implement family and carer engagement changes using the triangle of care model in the Psychiatric Intensive Care Unit.
Stated by The Trust
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Concerns raised1
Failure to provide families with codified risk and safety planning information for first overnight leave
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Finalize, consult on, approve and produce supportive Section 17 leave guidance for families, carers and people who matter.
Stated by Somerset NHS Foundation Trust
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Concerns raised1
Failure to provide young people and their families with information about available suicide prevention services
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.5
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Action
Launch multi-agency Neighbourhood Mental Health teams to coordinate access to NHS and voluntary-sector support.
Stated by Sussex Partnership NHS Foundation Trust -
Action
Develop and launch consistent online mental-health signposting information, categorised by how people may be feeling.
Stated by Sussex Partnership NHS Foundation Trust -
Action
Promote online mental-health signposting information through NHS, primary-care, local-authority and voluntary-sector partners.
Stated by Sussex Partnership NHS Foundation Trust
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Action
Promote the 24/7 Text SUSSEX to 85258 mental-health support service through the Trust and partner organisations.
Stated by Sussex Partnership NHS Foundation Trust -
Action
Transform Staying Well into an open-access out-of-hours crisis service, rebrand and promote it, and increase its availability.
Stated by Sussex Partnership NHS Foundation Trust
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Concerns raised1
Failure to advise Nearest Relatives of statutory rights to request MHA assessment
This report raised 10 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
The Integrated Care Board is expected to respond to concerns about the specific care provided.
Stated by Department of Health and Social Care
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Concerns raised1
Failure to provide families with advice on available options when concerned for a family member's safety
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.3
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Action
Provide Barnsley IHBT practitioners with access to comprehensive, up-to-date information about local mental health support services.
Stated by South West Yorkshire Partnership Teaching NHS Foundation Trust -
Action
Share the concern with Barnsley IHBT practitioners and reinforce routine use of the resource pack when advising families about safety and wellbeing support.
Stated by South West Yorkshire Partnership Teaching NHS Foundation Trust -
Action
Require Barnsley IHBT to reconsider advice and review treatment plans for further risk mitigations when BSARC declines an onward referral, embedding this practice and communicating it to practitioners.
Stated by South West Yorkshire Partnership Teaching NHS Foundation Trust
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Concerns raised1
Failure to brief families on neurodivergent and mental health diagnoses and their potential difficulties
This report raised 7 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Develop post-diagnostic support options for neurodiverse people and families.
Stated by NHS Hampshire and Isle of Wight Integrated Care Board
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Concerns raised2
Lack of support or education for families and carers managing emotionally unstable personality disorder
Failure to inform families about the facility for reopening crisis team support
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Conduct six-monthly community-team audits of carer assessments, support plans, information, and psychoeducation, with plans to address identified gaps.
Stated by North London NHS Foundation Trust -
Action
Remind crisis team staff to provide self-referral information and relevant contact details on discharge.
Stated by North London NHS Foundation Trust
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
When the Personality Disorder Service is not involved, carers are directed to Local Authority services for assessment and support.
Stated by North London NHS Foundation Trust
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Concerns raised2
Unavailability of publicly accessible information about post-discharge contact arrangements
Inadequate communication of post-discharge treatment access information
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised1
Failure to involve and inform families in psychiatric care
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
No linked response statementsNo respondent-stated action or position is linked to these concerns in the published data.
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Concerns raised2
Failure to provide accessible information about care roles and contact routes
Failure to communicate awaited community support to patients and families
This report raised 6 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.5
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Action
Introduce written notifications for people waiting over 14 days for assessment, including contact details, support information and copies for identified carers.
Stated by Leicester City Council -
Action
Require staff to include referrals to other agencies in discharge letters and communicate them clearly to patients and carers.
Stated by Leicestershire Partnership NHS Trust -
Action
Review and approve a revised Discharge Policy with detailed electronic discharge-letter requirements.
Stated by Leicestershire Partnership NHS Trust
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Action
Publicize and distribute the developed Trust Carers’ Pack to provide carers with information about processes and services.
Stated by Leicestershire Partnership NHS Trust -
Action
Require relevant information for patients and families to be documented in assessments and care plans.
Stated by Leicestershire Partnership NHS Trust
Data last updated 7 September 2026