Recurring concern
Failure to provide timely non-emergency patient transfers
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Request correctionFirst reported 24 Jan 2018•Latest report 19 Jul 2018
What this concern includes
Includes failures of non-emergency patient-transfer provision, including insufficient conveying capacity, missed collection or response standards, unreliable booking or dispatch arrangements, and delays in completing transfers when these directly concern timely non-emergency patient transport.
Not included
- Excludes emergency ambulance response, emergency call handling and urgent ambulance attendance concerns.
- Excludes hospital handover or admission delays occurring after a non-emergency transfer has reached its destination.
- Excludes clinical escort, transfer equipment or clinical monitoring failures unless the shared unsafe condition is specifically the timely provision of the non-emergency transfer service.
- Excludes generic transport-resource or staffing deficiencies where their effect on non-emergency patient-transfer provision is not identified.
- Reports
- 2
- Individual concerns
- 2
- Date range
- 2018–2018
- Stated actions
- 3
Distinct published reports
A report can raise multiple concerns
First to latest report issue date
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
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Concerns raised1
Failure to meet non-emergency patient transfer collection standards
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
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Action
Continue working with the transport provider and health system to manage demand and capacity and achieve required collection standards.
Stated by NHS Cornwall and the Isles of Scilly Integrated Care Board
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Kernow CCG, as commissioner, is responsible for addressing concerns about High Dependency Transport and non-emergency transfers.
Stated by the 10 CCGs
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Concerns raised1
Delays in patient transport home
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concernsEach statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.2
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Action
Instruct the provider to produce an action plan addressing the identified patient transport safety measures.
Stated by NHS Staffordshire and Stoke-on-Trent Integrated Care Board -
Action
Review the provider’s action plan at the April 2018 contract and quality meeting, request measurable outcomes, and monitor progress until actions are concluded.
Stated by NHS Staffordshire and Stoke-on-Trent Integrated Care Board
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.1
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Position
Transport records contradict the reported four-hour journey and record no observed deterioration or route deviation.
Stated by NHS Staffordshire and Stoke-on-Trent Integrated Care Board
Data last updated 7 September 2026