Recurring concern

Inadequate safety guidance for managing hazards in rented residential properties

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First reported 18 Oct 2013•Latest report 11 Dec 2024

Definition

What this concern includes

Includes failures of guidance, requirements or associated operational controls specifically governing how landlords, letting agents, housing managers or comparable responsible functions identify, record, communicate, validate or follow up material safety hazards in rented residential properties, including hazards relevant when tenants change and safety equipment requiring independent validation.

Not included

  • Excludes ordinary property maintenance or repair failures where no deficiency in the rented-property hazard-management guidance or control process is identified.
  • Excludes generic housing policy or building-safety guidance without a material rented-property hazard-management context.
  • Excludes clinical, workplace, public-road and other non-residential hazard systems unless the assertion explicitly concerns the same rented residential property-safety process.
  • Excludes the underlying hazard itself, such as mould, damp, ventilation or unsafe access, when no failure in the responsible property's hazard-management guidance or controls is asserted.
Reports
6

Distinct published reports

Individual concerns
6

A report can raise multiple concerns

Date range
2013–2024

First to latest report issue date

Stated actions
6

Described in published responses

Reports over time

Reports over time

Reports about this concern issued each year.

* 2026 is projected from reports observed to 7 Sep 2026.

Most frequent recipients

Most frequent recipients

Reports about this concern sent to each recipient.

Ministry of Housing, Communities and Local Government3
All-Party Parliamentary Carbon Monoxide Group1
Department of Energy & Climate Change1
Greater Manchester Fire and Rescue Service1
GS Halls Limited1
Health and Safety Executive1
Johnnie Johnson Housing1
National Fire Chiefs Council1
National Gas Transmission plc1
National Trading Standards1
Network Agencies Ltd1
Ofgem1
Welsh Government1

Concerns and responses across reports

Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.

  1. Inner North London

    AI-generated summary

    Fehim AHMET · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Fehim Ahmet was sitting in a café when a man fell through a skylight from the flat roof above and struck him. He died a fortnight later from his injuries; concerns included the lack of guidance for estate agents about recording and passing on hazards, and the failure to follow up reports that tenants were accessing the roof.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Lack of estate-agent guidance on action regarding particular property hazards

    Wider context from the report

    “1. I heard at inquest that, as industry standard, there is no requirement or even guidance regarding action to be taken by estate agents about particular property hazards, say noting on the property file to warn tenants about a flat roof that is easily accessible via a window but is not in fact safe to access. Such information is not automatically passed on when tenants change and is not necessarily enshrined in the tenancy agreement. 2. In this instance the café owner downstairs had rung the estate agent to complain about tenants from the upstairs flat being on the roof of the café and it was reported there were emails about this, but nobody from the estate agency had made a note or followed up with the tenants. ”

    Source location

    Fehim AHMET · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The incident falls outside the enforcement powers applicable to the relevant property management or letting agent and landlord.

    Verbatim wording from the response

    “I would explain that our team’s remit is to enforce the Estate Agents Act 1979 and the Tenant Fees Act 2019.”

    Source location

    Response from National Trading Standards
    Page 1 · response
    Published 18 December 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Housing, health and safety, fire, and environmental health authorities should address the relevant safety concerns.

    Verbatim wording from the response

    “We would recommend that you contact the Local Authority Housing team, The Health and Safety Executive, the Fire Service and the Local Authority Environmental Health team.”

    Source location

    Response from National Trading Standards
    Page 1 · response
    Published 18 December 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Letting agents’ duties generally do not extend to areas outside the property or managing tenants’ or guests’ behaviour.

    Verbatim wording from the response

    “Those in control of areas that are not safe to access will have duties with respect to those areas which may include preventing unauthorised access, particularly where such access is known to be taking place. In most cases a letting agent’s undertaking is unlikely to extend to areas outwith the property being let or managing the behaviour of tenants or their guests. The letting industry may however wish to consider whether it would be good practice for letting agents to pass on information about risks beyond the scope of their undertaking and issue guidance addressing this point.”

    Source location

    Response from HSE
    Page 1 · response
    Published 18 December 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Responsibility for the flat roof lies outside the letting agents’ responsibilities because it is controlled by the landlord and commercial tenant.

    Verbatim wording from the response

    “As letting agents, we are not responsible for the flat roof, which is under the control of the landlord and the commercial tenant below. The café owner as the occupier of the premises below also bears responsibility for ensuring that the roof structure remains safe and secure. Whilst we were informally made aware of previous concerns regarding individuals on the roof, we contacted former tenants each time to reinforce that the roof is not accessible and not a part of their property. Ultimately, it was the responsibility of the landlord and café owner to take further action to prevent unauthorised access.”

    Source location

    Response from Network Agencies
    Page 1 · response
    Published 18 December 2024

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The landlord and café owner were responsible for taking further action to prevent unauthorised access to the flat roof.

    Verbatim wording from the response

    “As letting agents, we are not responsible for the flat roof, which is under the control of the landlord and the commercial tenant below. The café owner as the occupier of the premises below also bears responsibility for ensuring that the roof structure remains safe and secure. Whilst we were informally made aware of previous concerns regarding individuals on the roof, we contacted former tenants each time to reinforce that the roof is not accessible and not a part of their property. Ultimately, it was the responsibility of the landlord and café owner to take further action to prevent unauthorised access.”

    Source location

    Response from Network Agencies
    Page 1 · response
    Published 18 December 2024

    Open published response
  2. Manchester South

    AI-generated summary

    Joey Jenson Walker · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Joey Jenson Walker was found unresponsive after becoming entangled by the neck in a roller-blind cord and died 18 days later in hospital. The report expressed concern that residential landlords were not required to inspect window coverings or ensure that only safety cords were used in privately rented properties.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Failure of residential landlords to ensure the use of safety cords on blinds in rental properties

    Wider context from the report

    “It is a matter of concern that residential landlords are not currently subject to any obligation to inspect window coverings such as roller blinds installed at private rental properties, or to otherwise ensure that only safety cords are used on blinds in use in properties let out to residential tenants. ”

    Source location

    Joey Jenson Walker · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Produce guidance for landlords on their responsibilities and making existing blinds safer.

    Verbatim wording from the response

    “The BBSA has worked with Trading Standards and RoSPA to produce some specific guidance for Landlords highlighting their responsibilities and how to make existing blinds safer. I am enclosing a copy for your information.”

    Source location

    2020-0226-Response-from-British-Blind-and-Shutter-Association-Redacted.pdf
    Page 1 · response
    Published 21 December 2020

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Update the child safety website to include landlords and signpost the landlord guidance.

    Verbatim wording from the response

    “We have also updated our child safety website to include landlords in the menu options and to signpost this guidance on this website – www.makeitsafe.org.uk.”

    Source location

    2020-0226-Response-from-British-Blind-and-Shutter-Association-Redacted.pdf
    Page 1 · response
    Published 21 December 2020

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Disseminate the landlord safety guidance through residential letting-sector contacts and member organisations.

    Verbatim wording from the response

    “I am pleased to report the National Residential Landlords Association are supporting the dissemination of this guidance to their members. We are in contact with others in the residential letting sector to do the same.”

    Source location

    2020-0226-Response-from-British-Blind-and-Shutter-Association-Redacted.pdf
    Page 1 · response
    Published 21 December 2020

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Publicise the blind-cord safety campaign through newsletters to landlords and local authorities and private rented-sector landlord and tenant guides.

    Verbatim wording from the response

    “My officials have worked with their colleagues at OPSS to further publicise this campaign, through our newsletters to landlords and local authorities and our suite of guides for private rented sector landlords and tenants that cover safety in rented properties. I will ask that they continue this work with their colleagues in OPSS, in particular identifying more ways this information can be disseminated to all housing tenures.”

    Source location

    2020-0226-Response-from-Secretary-of-State-for-Housing-Communities-and-Local-Government-REDACTED.pdf
    Page 2 · response
    Published 21 December 2020

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Identify additional ways to disseminate blind-cord safety information across all housing tenures.

    Verbatim wording from the response

    “My officials have worked with their colleagues at OPSS to further publicise this campaign, through our newsletters to landlords and local authorities and our suite of guides for private rented sector landlords and tenants that cover safety in rented properties. I will ask that they continue this work with their colleagues in OPSS, in particular identifying more ways this information can be disseminated to all housing tenures.”

    Source location

    2020-0226-Response-from-Secretary-of-State-for-Housing-Communities-and-Local-Government-REDACTED.pdf
    Page 2 · response
    Published 21 December 2020

    Open published response
  3. Manchester South

    AI-generated summary

    Christopher Carlton Hart · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Christopher Carlton Hart was found collapsed in a flat fire on 13 January 2019 and later died at Stepping Hill Hospital from complications of injuries sustained in the fire. The likely cause was a discarded cigarette igniting bedding on a sofa. Concerns included the lack of conditions requiring tenants’ furniture to meet relevant fire safety standards and the absence of a formal review of installing sprinklers in housing properties.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Lack of tenant conditions requiring furniture conformity with relevant fire safety standards

    Wider context from the report

    “1) The court heard evidence that toxic fumes from furniture such as sofas which do not conform to relevant fire safety standards can quickly incapacitate someone who breathes them in. It is a matter of concern that Johnnie Johnson Housing imposes no conditions on its tenants as to the conformity of items of furniture with relevant fire safety standards; ”

    Source location

    Christopher Carlton Hart · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report
  4. Swansea and Neath Port Talbot

    AI-generated summary

    Jac Evan Davies · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Jac Evan Davies, aged four, died from smoke inhalation after a house fire at his home on 27 July 2016. The report raised concerns that, unlike in England, landlords in Wales were under no legal duty to install smoke alarms in rented properties or ensure they were working when a tenancy began.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Lack of legal duty for landlords to ensure smoke alarms are working at tenancy commencement

    Wider context from the report

    “During the course of the inquest it became apparent there was no duty in Wales for landlords to install smoke alarms in properties let out to tenants. In England this duty is set out in the Smoke and Carbon Monoxide Alarm (England) Regulations 2015. These regulations require a landlord to have at least one smoke alarm installed on every storey of their properties and a carbon monoxide alarm in any room containing a solid fuel burning appliance (eg a coal fire, wood burning stove). The landlord must make sure the alarms are in working order at the start of each new tenancy. In Wales the fitting of smoke alarms is covered by the Code of Practice for Landlords and Agents licensed under Part 1 of the Housing (Wales) Act 2016. In that code of practice there is a requirement for landlords to fit carbon monoxide alarms in every room where there is a solid fuel appliance. Failure to do so can result in a landlord registered with the Rent Smart Wales scheme losing their licence. The fitting of smoke alarms is covered under “best practice” and recommends what landlords can do to raise standards above the minimum level required by law. There is no sanction for not complying with best practice. 1. Landlords in Wales are under no legal duty to fit smoke alarms to properties they let out, and are under no legal duty to ensure they are working when a tenancy is initially entered into. 2. There is no reciprocal legislation in Wales to the Smoke and Carbon Monoxide Alarm (England) Regulation 2015 that enforces the above obligations on landlords ”

    Source location

    Jac Evan Davies · Prevention of Future Deaths report
    Page 2 · concerns

    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Complete the secondary legislation needed to fully implement the Renting Homes (Wales) Act 2016.

    Verbatim wording from the response

    “The 2016 Act represents a fundamental change to housing law in Wales. Implementation of the Act requires a substantial amount of secondary legislation to be made and this work is ongoing. We are currently aiming to complete this work enabling the Act to be fully implemented in the autumn of 2018. Once fully implemented the 2016 Act will apply to both new occupation contracts and existing tenancies and licences which will convert to occupation contracts. We believe this will provide for much safer conditions for those who rent their homes in Wales.”

    Source location

    2017-0250-Response
    Page 2 · response
    Published 1 October 2017

    Open published response
  5. Leicester City and South Leicestershire

    AI-generated summary

    Wade Dayabhai Patel · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Wade Dayabhai Patel was found in the hallway of his home after falling through an inner glass door, sustaining leg injuries that led to his death. The report raised concerns that the property’s original glass did not comply with current safety requirements and that there was no legal requirement for landlords or letting agents to specifically assess glass safety.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Lack of a legal requirement for landlords or letting agents to assess glass safety

    Wider context from the report

    “My understanding is that there is no legal requirement for a landlord or letting agent, to look specifically at safety of glass in a property. I further understand, for example, that there is recent legislation that enhances gas safety, requiring regular checking and recording of the checks by a suitably qualified person. It therefore seems that such glass will only be replaced either in the process of a refurbishment of the property (thereby complying with current building regulations), or when the glass breaks and requires replacement. ”

    Source location

    Wade Dayabhai Patel · Prevention of Future Deaths report
    Page 1 · concerns

    Open source report

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    The Government has no plans to change the HHSRS because its guidance already identifies collisions with doors as a hazard.

    Verbatim wording from the response

    “The quality of privately rented housing has improved rapidly over the past decade, and levels of satisfaction compare well to other tenures. However, a small minority of properties in the sector are in poor condition. Tenants have a right to live in safe and well maintained homes and local authorities have strong powers to tackle poor quality accommodation in their area. We expect them to use those powers if necessary. Where a serious hazard is identified, the local authority must take appropriate action. This can include formal action such as issuing an improvement notice requiring the owner to make improvements to the property, banning the use of the whole or part of a dwelling or taking emergency action to fix the hazard where there is an immediate risk to health and safety.”

    Source location

    2014-0434-Response-by-Department-for-Communities-Local-Government
    Page 2 · response
    Published 9 October 2014

    Open published response
  6. Manchester City

    AI-generated summary

    ELIZABETH AURORA KERR · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Elizabeth Aurora Kerr died after carbon monoxide from a malfunctioning basement boiler entered the residential flat where she lived, and she was found unconscious several hours after the Fire Service had attended the building. The report identified concerns about the movement and detection of carbon monoxide in buildings, the absence and use of carbon monoxide alarms and gas safety controls, and Fire and Rescue Service equipment, guidance and responses.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below.

    PFD Monitor interpretation

    Lack of HSE guidance to landlords and letting agents on independent validation of gas and other fuel safety equipment in rented property

    Wider context from the report

    “2. Guidance on the potential movement of CO within a building: There appears to be a lack of understanding and detailed guidance on the potential movement of CO within a building from its original source and how it can penetrate and move within it. The HSE could provide more information on its web site and provide specific guidance or warnings. There is no HSE guidance to landlords and letting agents as to what independent validation has taken place of the gas and other fuel safety equipment provided in rented property may be appropriate. Such information could also be disseminated to and within all Fire and Rescue Services. ”

    Source location

    ELIZABETH AURORA KERR · Prevention of Future Deaths report
    Page 6 · concerns

    Open source report
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Data last updated 7 September 2026