First reported 27 Oct 2015•Latest report 16 Jun 2021
Definition
What this concern includes
Includes failures in resident-facing fire-response instructions for communal or residential accommodation, including inaccurate sequencing of emergency calls, unclear or unknown stay-put or evacuation guidance, and inadequate communication or review of those instructions.
Not included
Excludes fire alarms, emergency cords, telecare links and other detection or notification equipment where the resident-facing instruction process is not deficient.
Excludes physical evacuation routes, fire doors, sprinklers, barriers and building-design deficiencies unless they directly cause unclear or misleading resident fire instructions.
Excludes post-alarm resident checks, staff response and evacuation assistance after instructions have been communicated reliably.
Excludes generic fire-safety standards, staff training or premises risk assessments where resident-facing fire-response instructions are not the shared unsafe condition.
Reports
2
Distinct published reports
Individual concerns
3
A report can raise multiple concerns
Date range
2015–2021
First to latest report issue date
Stated actions
12
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Bristol City Council1
Stoke-on-Trent City Council1
English unitary authority2
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
Stoke-on-Trent and North Staffordshire
Concerns raised2
Lack of a plan to make residents aware of the “Stay Put” fire policy
Failure to ensure residents’ awareness of the “Stay Put” fire policy
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.12
Action
Provide, translate, display and periodically redistribute Fire Safety Notices explaining the Stay Put Policy to residents and leaseholders.
Stated by Stoke-on-Trent City CouncilStated completedThe respondent said that this action was complete when they made their response on 28 June 2021.
Action
Communicate and verify understanding of the Stay Put Policy during tenancy visits using trained Housing Officers, scripted questions, declarations and documented checklists.
Stated by Stoke-on-Trent City CouncilStated completedThe respondent said that this action was complete when they made their response on 28 June 2021.
Action
Provide accessible fire-safety communication through translation, imagery, disability-adapted communication, interpreters and coordinated support for tenants requiring additional assistance.
Stated by Stoke-on-Trent City CouncilStated completedThe respondent said that this action was complete when they made their response on 28 June 2021.
Action
Use proactive telephone calls to discuss fire safety, check tenants’ understanding and update relevant records.
Stated by Stoke-on-Trent City CouncilStated completedThe respondent said that this action was complete when they made their response on 28 June 2021.
Action
Engage tenants through Tenant Board participation, community events, leaseholder newsletters, councillor surgeries and promoted fire-safety services.
Stated by Stoke-on-Trent City CouncilStated completedThe respondent said that this action was complete when they made their response on 28 June 2021.
Action
Require Housing Officers conducting Tenancy Audit Visits to complete enhanced training on communicating with tenants whose first language is not English.
Stated by Stoke-on-Trent City CouncilStated plannedThe respondent said that this action was planned when they made their response on 28 June 2021.
Action
Develop a fire-safety and Stay Put video and question-and-answer materials for residents with different learning styles.
Stated by Stoke-on-Trent City CouncilStated in progressThe respondent said that this action was in progress when they made their response on 28 June 2021.
Action
Post Fire Safety Notices through all leaseholder properties’ letterboxes and explain leaseholders’ responsibility to inform and educate sub-tenants.
Stated by Stoke-on-Trent City CouncilStated plannedThe respondent said that this action was planned when they made their response on 28 June 2021.
Action
Review the frequency of fire-safety and Stay Put communications to leaseholders.
Stated by Stoke-on-Trent City CouncilStated plannedThe respondent said that this action was planned when they made their response on 28 June 2021.
Action
Consider increasing targeted digital communications conveying the Stay Put Policy to residents in Stay Put Blocks.
Stated by Stoke-on-Trent City CouncilStated plannedThe respondent said that this action was planned when they made their response on 28 June 2021.
Action
Explore the effectiveness of displaying additional communal notices explaining that Fire Safety Notices can be requested in other languages.
Stated by Stoke-on-Trent City CouncilStated plannedThe respondent said that this action was planned when they made their response on 28 June 2021.
Action
Undertake more in-depth questioning of Stay Put Block tenants and use the resulting feedback to inform the fire-safety communication strategy.
Stated by Stoke-on-Trent City CouncilStated plannedThe respondent said that this action was planned when they made their response on 28 June 2021.
Avon
Concerns raised1
Failure of fire instructions to require residents to dial 999 first
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
No linked response statements
No respondent-stated action or position is linked to these concerns in the published data.
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Includes failures in resident-facing fire-response instructions for communal or residential accommodation, including inaccurate sequencing of emergency calls, unclear or unknown stay-put or evacuation guidance, and inadequate communication or review of those instructions.
