First reported 7 Mar 2022•Latest report 14 Jan 2026
Definition
What this concern includes
Includes controls specifically dedicated to identifying, preventing or responding to gambling-related harm, including asking patients about gambling habits and providing clear, supportive information to people affected by gambling addiction.
Not included
Excludes generic mental-health assessment, communication or information-provision failures that are not specifically tied to gambling-related harm.
Excludes general addiction services or substance-use concerns unless gambling or gambling addiction is the identified safety issue.
Excludes neutral descriptions of gambling, gambling behaviour or gambling services without an unsafe identification or support deficiency.
Excludes downstream suicide, shame or hopelessness outcomes when no dedicated gambling-related identification or support failure is asserted.
Reports
4
Distinct published reports
Individual concerns
11
A report can raise multiple concerns
Date range
2022–2026
First to latest report issue date
Stated actions
6
Described in published responses
Reports over time
Reports over time
Reports about this concern issued each year.
* 2026 is projected from reports observed to 7 Sep 2026.
Most frequent recipients
Most frequent recipients
Reports about this concern sent to each recipient.
Department for Digital, Culture, Media and Sport3
Department for Education2
Department of Health and Social Care2
Gambling Commission2
Flutter UK & Ireland1
Royal College of General Practitioners1
Ministerial department3
Gambling regulator2
Company1
Health professional body1
Concerns and responses across reports
Only concerns grouped under this recurring concern are included. Select any concern, action or position to view the source wording.
East Sussex
Concerns raised1
Absence of gambling-harm protection features on unlicensed sites
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
Action
Strengthen protections for people at risk through new safer-gambling requirements.
Stated by Department for Digital, Culture, Media and Sport and Department for Education and Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 21 January 2026.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.3
Position
DCMS, as lead department for gambling policy and regulation, will lead and submit the cross-agency response on behalf of the named organisations.
Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
Responsibility for the matters raised lies outside the Department’s remit, so it will not undertake responsive safety work.
Stated by Department for EducationOutside remitThe respondent said that this matter was outside its role or authority.
Position
The organisations identified in the report may be best placed to provide a comprehensive response and address the concerns.
Stated by Department for EducationRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Inner South London
Concerns raised1
Failure of GPs to ask individuals about gambling habits
This report raised 4 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.1
Action
Provide a Gambling Harms Hub accreditation pathway with e-learning, webinars, practice leads and staff-training materials for addressing gambling harms.
Stated by Royal College of General PractitionersStated completedThe respondent said that this action was complete when they made their response on 26 March 2026.
Leicester City and South Leicestershire
Concerns raised1
Reliance on industry regulatory standards rather than current good or best practice for gambling-customer protection
This report raised 2 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something a respondent says it has done, is doing, or plans to do in response to the concern raised.4
Action
Continue improving and refining licensing requirements, remote technical standards and associated guidance using regulatory evidence and research.
Stated by Gambling CommissionStated in progressThe respondent said that this action was in progress when they made their response on 18 July 2023.
Action
Publish information from regulatory casework to share lessons learned and inform good practice across the gambling industry.
Stated by Gambling CommissionStated completedThe respondent said that this action was complete when they made their response on 18 July 2023.
Action
Continue strengthening and improving Player Protection Tools and actively encourage customers to use them.
Stated by Flutter UK & IrelandStated in progressThe respondent said that this action was in progress when they made their response on 18 July 2023.
Action
Operate a dedicated Customer Safety Tribe of over 300 colleagues to advance safer-gambling controls.
Stated by Flutter UK & IrelandStated completedThe respondent said that this action was complete when they made their response on 18 July 2023.
Respondent positions A position is what a respondent says about the concern when they do not describe a specific action.4
Position
No regulatory action was considered appropriate regarding the matters identified in the review of the individual case.
Stated by Gambling CommissionNo action considered necessaryThe respondent said that no further action was needed.
Position
Betfair is primarily responsible for taking forward good or best practice, limiting the regulator’s ability to respond to this concern.
Stated by Gambling CommissionRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
Position
There is no specific minimum or objectively measurable best-practice standard for gambling operators beyond principle- and outcome-based regulatory requirements.
Stated by Flutter UK & IrelandDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
Position
The regulatory framework is outcomes-based and requires operators to pursue licensing objectives, not merely comply with minimum standards.
Stated by Department for Digital, Culture, Media and SportDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
South Yorkshire (Western)
Concerns raised8
Continuing gaps in gambling-related information
Lack of medical professional training in diagnosing and treating gambling addiction
Lack of understanding that gambling addiction is not the individual's fault
Continuing gaps in gambling warnings
Lack of gambling education for school children
Insufficient gambling warnings to prevent gambling
Continuing gaps in gambling addiction treatment
Insufficient treatment for gambling addiction
This report raised 3 other concerns. They are not shown here because they do not form part of this recurring concern.
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
No linked response statements
No respondent-stated action or position is linked to these concerns in the published data.
Pin
Get email alerts
Request correction
Includes controls specifically dedicated to identifying, preventing or responding to gambling-related harm, including asking patients about gambling habits and providing clear, supportive information to people affected by gambling addiction.
