Concerns raised7
Lack of processes to review and learn from significant events
Unavailability of a daily clinician for practice access and urgent clinical advice
Insufficient clinical capacity for safe cover at each service location
Failure to record contemporaneous home-visit notes on patient records
Failure to document all patient calls
Lack of safe procedures for triaging unwell patients
Lack of safe procedures for allocating home visits
No linked response statementsNo action or position from this recipient is clearly linked to the concerns in this report.