
Manchester South
Concerns raised5
Inadequate and unstructured safeguarding investigation processes
Failure to test care home employees’ accounts during investigations
Inadequate observation of clients
Lack of clear rules governing when windows may be open
Insufficient care for clients’ general welfare
Actions described in response An action is something this recipient says it has done, is doing, or plans to do in response to the concern raised.3
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Action
Add window-opening and closing checks to room visits and document residents’ window-opening choices in care plans.
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Action
Implement room-visit charts with senior-care-staff checks and hourly, or 15-minute meal-room, resident observations.
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Action
Deliver rolling dignity training for all staff, focusing on personal-care standards and dignity.