Connect Plus (M25) Limited

Private and voluntary organisations · Private limited company

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First report 30 Dec 2022•Latest report 30 Dec 2022

Reports, concerns and published responses

Reports over time

Reports naming this recipient by issue year.

* 2026 is projected from reports observed to 7 Sep 2026.

Reports
1

Naming this recipient

Published responses
100%

Found for named reports

Concerns addressed
2

Across all linked responses

Stated actions
16

Described in responses

Concerns and recipient responses

Statements from Connect Plus (M25) Limited linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Surrey

    AI-generated summary

    Jordan Kevin Pry · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Jordan Kevin Pry died after his car aquaplaned on surface water while travelling on the M25 on 2 April 2018, left the carriageway and collided with a tree. The principal concern was an ongoing risk of further deaths at the location, where aquaplaning incidents had continued and a flat spot remained while investigations and decisions about risk management were ongoing.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Connect Plus (M25) Limited; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to implement an informed and comprehensive plan for risk management at the location

    Wider context from the report

    “As stated in my Conclusion (above), Jordan Pry died on the M25 motorway at marker post B4348, when he drove his vehicle through an area of surface water and the car began to aquaplane and rotate, causing it to leave the carriageway and collide with a tree. There is a long and significant history of aquaplaning incidents at the location, including a previous similar fatality following which, in 2010, a Prevention of Future Deaths Report was issued by the then Senior Coroner for Surrey. That report drew attention to the presence of surface water from rain and the effects of a blocked drain, and the presence of a flat spot on the road. Subsequently, changes were made to the drainage system at the location, first in 2011 by means of a small scale improvement scheme and secondly, as part of works completed in 2015, by means of the introduction of a slot drain. However, the flat spot still remains and aquaplaning incidents have continued. I was told in evidence that there are ongoing investigations concerning the risk arising at the location, that a decision as to whether or not the flat spot should be addressed is still to be taken, and that a comprehensive plan for the management of the risk at the location cannot be made until that decision is taken. The concern arising, therefore, is that there is an ongoing risk of further death at this location pending the implementation of an informed and comprehensive plan for risk management. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Connect Plus (M25) Limited; that does not assign responsibility.

    PFD Monitor interpretation

    Persistent road-surface flat spot and associated aquaplaning hazard

    Wider context from the report

    “As stated in my Conclusion (above), Jordan Pry died on the M25 motorway at marker post B4348, when he drove his vehicle through an area of surface water and the car began to aquaplane and rotate, causing it to leave the carriageway and collide with a tree. There is a long and significant history of aquaplaning incidents at the location, including a previous similar fatality following which, in 2010, a Prevention of Future Deaths Report was issued by the then Senior Coroner for Surrey. That report drew attention to the presence of surface water from rain and the effects of a blocked drain, and the presence of a flat spot on the road. Subsequently, changes were made to the drainage system at the location, first in 2011 by means of a small scale improvement scheme and secondly, as part of works completed in 2015, by means of the introduction of a slot drain. However, the flat spot still remains and aquaplaning incidents have continued. I was told in evidence that there are ongoing investigations concerning the risk arising at the location, that a decision as to whether or not the flat spot should be addressed is still to be taken, and that a comprehensive plan for the management of the risk at the location cannot be made until that decision is taken. The concern arising, therefore, is that there is an ongoing risk of further death at this location pending the implementation of an informed and comprehensive plan for risk management. ”
    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Trial catchpit sensors to monitor water levels and flow and inform intervention frequency.

    Verbatim wording from the response

    “d) CPS are carrying out a trial of catchpit sensors to monitor the level of water and flow at the Location. The data gathered will be used to monitor asset performance and inform any changes to intervention frequency. CPS have installed these sensors at two catchpits in February 2023.”

    Source location

    Response from Connect Plus
    Page 3 · response
    Published 9 January 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Review drainage maintenance and inspection requirements, assess best practice and determine whether enhanced requirements are justified.

    Verbatim wording from the response

    “a) Recommendation 1 – Review of, and if appropriate improvements to, the drainage maintenance and inspection regime”

    Source location

    Response from Connect Plus
    Page 4 · response
    Published 9 January 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Assess carriageway profile and develop sufficiently detailed remediation proposals for cost-benefit analysis where issues are identified.

    Verbatim wording from the response

    “d) Recommendation 4 – Cost benefit analysis of carriage reprofiling”

    Source location

    Response from Connect Plus
    Page 5 · response
    Published 9 January 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Investigate flooding-hotspot anomalies and identify justified potential improvements to the drainage system.

    Verbatim wording from the response

    “c) Recommendation 3 – Improvement to drainage system”

    Source location

    Response from Connect Plus
    Page 5 · response
    Published 9 January 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Carry out vegetation cutting and remove excess vegetation from the adjacent landscape plot to reduce leaf burden.

    Verbatim wording from the response

    “c) Vegetation management”

    Source location

    Response from Connect Plus
    Page 4 · response
    Published 9 January 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Undertake scheduled drainage inspections, cleansing of blocked or silted assets, and sweeping of the hardstrip and central reserve.

    Verbatim wording from the response

    “b) Drainage system inspection and cleanse”

    Source location

    Response from Connect Plus
    Page 3 · response
    Published 9 January 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Maintain the newly installed temporary flooding warning signs and inspect them weekly for presence and function.

    Verbatim wording from the response

    “ii) Temporary ‘Road Liable to Flooding’ signs were installed in advance of the Location at MP436/7 & MP436/4 on the anti-clockwise B carriageway, and these are subject to a weekly driven visual inspection at prevailing traffic speeds to ensure presence and function.”

    Source location

    Response from Connect Plus
    Page 3 · response
    Published 9 January 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Undertake a standards-based review of signage requirements, including whether the fixed warning sign should be illuminated.

    Verbatim wording from the response

    “2) Investigate whether the existing fixed warning sign could be illuminated: National Highways, Connect Plus and CPS have decided to undertake a thorough review of the signage required at the Location against NH standards. CPS will discuss the findings of the CPS design team's review with Connect Plus and National Highways by 28 April 2023.”

    Source location

    Response from Connect Plus
    Page 5 · response
    Published 9 January 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Develop and operate a severe-weather surface-water response procedure covering patrol deployment, incident logging, secondary response and CCTV monitoring.

    Verbatim wording from the response

    “b) CPS and National Highways are discussing the implementation of the following procedure:”

    Source location

    Response from Connect Plus
    Page 2 · response
    Published 9 January 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Carry out weekly visual inspections of slot drains and catchpit surfaces to identify debris accumulation.

    Verbatim wording from the response

    “1.1 Enhanced inspections”

    Source location

    Response from Connect Plus
    Page 2 · response
    Published 9 January 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Review whether alternative carriageway surfacing could provide beneficial risk mitigation.

    Verbatim wording from the response

    “2.2 Complementary measures”

    Source location

    Response from Connect Plus
    Page 5 · response
    Published 9 January 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Review and develop contingency plans for proactive management of heavy rain, surface water and associated warnings or restrictions.

    Verbatim wording from the response

    “b) Recommendation 2 – Development of surface water contingency plans”

    Source location

    Response from Connect Plus
    Page 4 · response
    Published 9 January 2023

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Develop and issue an inspection guide defining acceptable debris levels for hardstrips, central reserves and slot drains.

    Verbatim wording from the response

    “c) CPS are developing an inspection guide/checklist to enable CPS ISU crews to have a clear understanding of the acceptable levels of surface debris on the hardstrip, central reserve and slot drains. This will be issued in March 2023 as an addendum to the ISU inspection check sheet.”

    Source location

    Response from Connect Plus
    Page 3 · response
    Published 9 January 2023

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    CPS is responsible for implementing the enhanced measures and GG104 Programme, while Connect Plus monitors delivery.

    Verbatim wording from the response

    “Set out below is an overview of enhanced measures at the Location which have been or are in the process of being implemented (Enhanced Measures), together with the programme of work to complete the comprehensive plan for risk management (GG 104 Programme). Connect Plus Services (CPS) has provided a written commitment to Connect Plus to implement both the Enhanced Measures and the GG104 Programme.”

    Source location

    Response from Connect Plus
    Page 1 · response
    Published 9 January 2023

    Open published response

    Source evidence

    How this respondent position was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    National Highways retains control of safety-critical technology, including decisions on speed-limit signs and variable message warnings.

    Verbatim wording from the response

    “HM Senior Coroner will recall from evidence heard at the inquest that in May 2009 the Secretary of State for Transport signed a 30 year contract with Connect Plus (M25) Limited (Connect Plus) for the M25 Project Road Network. The Secretary of State's interest has since been transferred to National Highways Limited (National Highways). As is the case with privately financed projects, Connect Plus subcontracted a significant proportion of its core operations and maintenance obligations to CPS under a 30-year operations and maintenance agreement. National Highways retained control of most of the technology for the functioning of the M25 Project Road Network related to safety-critical assets, such as the setting of speed limit signs on overhead gantries.”

    Source location

    Response from Connect Plus
    Page 1 · response
    Published 9 January 2023

    Open published response
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Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026