Concerns raised7
Lack of communication between GMP and MEDACS about the existence of an escalation protocol
Lack of resources for mental health response
Failure to adhere to or use escalation and call grading protocols
Failure and reluctance to correspond with patients’ GPs and other healthcare professionals after consultation
Clinical decision-making by a non-medically qualified Practice Manager
Failure of clinicians to retain responsibility for patients’ safety and wellbeing in the community
Delays in GMP responses
No linked response statementsNo action or position from this recipient is clearly linked to the concerns in this report.