Recipient

Harmoni South East Coast 111 Service

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First report 16 Jul 2014•Latest report 16 Jul 2014

Recipient record

Reports, concerns and published responses

Other public bodies · Sub-organisation. This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.

Reports
1

Naming this recipient

Published responses
0%

Found for named reports

Concerns addressed
0

Across all linked responses

Stated actions
0

Described in responses

Reports over time

Reports over time

Reports naming this recipient by issue year.

Evidence profile

Report topics

Share of this recipient’s reports compared with all other recipients.

0%published responses found
0stated actions described

Topic comparisons are not available in the current evidence snapshot.

Concerns and recipient responses

Statements from Harmoni South East Coast 111 Service linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Surrey

    AI-generated summary

    Silvia Eileen Taylor · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Silvia Eileen Taylor activated her emergency pendant at home after experiencing stomach pains and requested a doctor. Several attempts to contact her by telephone were unsuccessful, and she was found dead at home after entry was forced. The concerns were that the unsuccessful contact attempts were not acted on for several hours and that the difficulties establishing telephone contact were not conveyed to her family.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Harmoni South East Coast 111 Service; that does not assign responsibility.

    PFD Monitor interpretation

    Delays in acting on unsuccessful attempts to establish contact

    Wider context from the report

    “• Although initial reports from Mrs Taylor gave no concern for the need for urgent medical attention, unsuccessful attempts to contact her were not acted upon for several hours. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Harmoni South East Coast 111 Service; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to convey difficulties in establishing telephone contact to the family

    Wider context from the report

    “• The difficulties in establishing telephone contact with Mrs Taylor, were not conveyed to the family. ”
    Open source report
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Published response patterns

Compared with other recipients in reports included in PFD Monitor

Describes published response evidence, not performance.

Published responses found

0%
0%All other recipients 58%
0%100%

How actions were described at the time

This respondent
All other recipients
47%25%27%<1%<1%
  • Completed
  • In progress
  • Planned
  • Unclear
  • Partially completed

Statuses reflect what recipients said at the time. PFD Monitor does not verify whether actions happened.

Types of action described in responses

Percentages use all actions described by each group. An action may have more than one type, so percentages do not total 100%.

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026