Recipient

Highfield Care Home, Wrexham

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First report 11 Apr 2025•Latest report 11 Apr 2025

Recipient record

Reports, concerns and published responses

Private and voluntary organisations · Residential care home. This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.

Reports
1

Naming this recipient

Published responses
100%

Found for named reports

Concerns addressed
2

Across all linked responses

Stated actions
2

Described in responses

Reports over time

Reports over time

Reports naming this recipient by issue year.

Evidence profile

Report topics

Share of this recipient’s reports compared with all other recipients.

100%published responses found
2stated actions described

Topic comparisons are not available in the current evidence snapshot.

Concerns and recipient responses

Statements from Highfield Care Home, Wrexham linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. North Wales (East and Central)

    AI-generated summary

    Patricia Ann Catterall · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Patricia Ann Catterall’s care was transferred to a nursing home on 11 June 2024 after 207 days at Mold Community Hospital. Her blood sugar levels, previously checked three times daily, were checked once daily at the nursing home; her condition deteriorated and she was admitted to hospital on 19 June with HHS and sepsis, dying a few days later. The principal concern was that the nursing home’s pre-transfer assessment was not sufficiently robust and did not identify all relevant care information, including the frequency of her blood sugar monitoring.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Highfield Care Home, Wrexham; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to assess relevant patient-care information before accepting transfer

    Wider context from the report

    “That the process of assessment by the Nursing Home prior to the transfer of care to them was not sufficiently robust so as to ensure that all relevant information required for the safe care of a patient had been received and assessed prior to the patient being received into their care. Evidence was received that in the majority of cases (post Covid) there are no face to face assessments prior to patient transfer and that the assessment is therefore dependent on the documentation supplied to the Nursing Home by the Health Board which in some cases may result in not all relevant information being provided. In this instance evidence was given that the Nursing Home did not know that the deceased’s blood sugar levels were monitored three times per days whilst in the care of Health Board. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Highfield Care Home, Wrexham; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to ensure receipt of all relevant patient-care information before transfer

    Wider context from the report

    “That the process of assessment by the Nursing Home prior to the transfer of care to them was not sufficiently robust so as to ensure that all relevant information required for the safe care of a patient had been received and assessed prior to the patient being received into their care. Evidence was received that in the majority of cases (post Covid) there are no face to face assessments prior to patient transfer and that the assessment is therefore dependent on the documentation supplied to the Nursing Home by the Health Board which in some cases may result in not all relevant information being provided. In this instance evidence was given that the Nursing Home did not know that the deceased’s blood sugar levels were monitored three times per days whilst in the care of Health Board. ”
    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Update the pre-admission assessment document with prompts to obtain all required information, including diabetes information.

    Verbatim wording from the response

    “2. Our pre-admission assessment document has been updated and includes prompts to ensure all information is requested prior to admission, this includes a section for diabetes, see attached pre-admission assessment document.”

    Source location

    Response from Pendine Park Care Organisation
    Page 1 · response
    Published 17 April 2025

    Open published response

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Conduct all pre-admission assessments in person, except for emergency admissions.

    Verbatim wording from the response

    “1. All pre-admission assessments are now being conducted in person except for emergency admissions.”

    Source location

    Response from Pendine Park Care Organisation
    Page 1 · response
    Published 17 April 2025

    Open published response
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Published response patterns

Compared with other recipients in reports included in PFD Monitor

Describes published response evidence, not performance.

Published responses found

100%
100%All other recipients 58%
0%100%

How actions were described at the time

This respondent
100%
All other recipients
47%25%27%<1%<1%
  • Completed
  • In progress
  • Planned
  • Unclear
  • Partially completed

Statuses reflect what recipients said at the time. PFD Monitor does not verify whether actions happened.

Types of action described in responses

Percentages use all actions described by each group. An action may have more than one type, so percentages do not total 100%.

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026