Just Eat

Private and voluntary organisations · Company

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First report 23 Sep 2025•Latest report 23 Sep 2025

Reports, concerns and published responses

Reports over time

Reports naming this recipient by issue year.

* 2026 is projected from reports observed to 7 Sep 2026.

Reports
1

Naming this recipient

Published responses
100%

Found for named reports

Concerns addressed
3

Across all linked responses

Stated actions
1

Described in responses

Concerns and recipient responses

Statements from Just Eat linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Dorset

    AI-generated summary

    Leonardo Cardoso Machado · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Leonardo Cardoso Machado, aged 17, died on 16 April 2023 after losing control of a motorcycle and colliding with metal railings while fleeing a police traffic stop. Concerns included limited oversight of rented food-delivery licences for children under 18, and the vulnerability and road-traffic risks associated with children working alone at night on motorised vehicles.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Just Eat; that does not assign responsibility.

    PFD Monitor interpretation

    Lack of oversight of the rental of food delivery licences to children under 18

    Wider context from the report

    “2. I have concerns with regard to the following: i. There appears to be no or limited oversight of the practice of “renting” a food delivery licence to children under 18 years of age, which I regard is a national issue; ii. As a consequence, children are working in the food delivery economy, which involves lone working at night, with deliveries being made to the home addresses of private individuals, placing the children in a vulnerable position; iii. That placing children in a lone working environment at night and on the roads on electric or motorised scooters, mopeds or motorcycles also increases the risks of them coming to harm through a road traffic collision, leading to a risk of death. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Just Eat; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to protect children from vulnerable lone food-delivery work at night and at private homes

    Wider context from the report

    “2. I have concerns with regard to the following: i. There appears to be no or limited oversight of the practice of “renting” a food delivery licence to children under 18 years of age, which I regard is a national issue; ii. As a consequence, children are working in the food delivery economy, which involves lone working at night, with deliveries being made to the home addresses of private individuals, placing the children in a vulnerable position; iii. That placing children in a lone working environment at night and on the roads on electric or motorised scooters, mopeds or motorcycles also increases the risks of them coming to harm through a road traffic collision, leading to a risk of death. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Just Eat; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to protect child food-delivery workers from road traffic collision risks

    Wider context from the report

    “2. I have concerns with regard to the following: i. There appears to be no or limited oversight of the practice of “renting” a food delivery licence to children under 18 years of age, which I regard is a national issue; ii. As a consequence, children are working in the food delivery economy, which involves lone working at night, with deliveries being made to the home addresses of private individuals, placing the children in a vulnerable position; iii. That placing children in a lone working environment at night and on the roads on electric or motorised scooters, mopeds or motorcycles also increases the risks of them coming to harm through a road traffic collision, leading to a risk of death. ”
    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Introduce enhanced substitute checks, including preregistration, biometric verification and document checks, with removal of non-compliant accounts.

    Verbatim wording from the response

    “Under the UK’s employment law, self-employed independent couriers have the legal, unfettered right to use a substitute and Just Eat provides guidance to couriers on how they can do this safely and responsibly. Whilst couriers have the legal right to substitute their work, this can only be to others who are over the age of 18 and have the legal right to work in the UK. We have recently introduced further enhanced checks to ensure that substitutes meet the requirements that we set for all couriers on our network. Couriers must now pre-register any substitutes and are given a short grace period to complete biometric checks and to submit documents proving their age and that they have the right to work. If these documents are not provided, both the main account holder and their substitutes will be removed from the network.”

    Source location

    Response from Just Eats
    Page 1 · response
    Published 29 September 2025

    Open published response
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Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026