Recipient

Kindandental

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First report 13 Sep 2017•Latest report 13 Sep 2017

Recipient record

Reports, concerns and published responses

Health and care · Healthcare site. This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.

Reports
1

Naming this recipient

Published responses
100%

Found for named reports

Concerns addressed
1

Across all linked responses

Stated actions
5

Described in responses

Reports over time

Reports over time

Reports naming this recipient by issue year.

Evidence profile

Report topics

Share of this recipient’s reports compared with all other recipients.

100%published responses found
5stated actions described

Topic comparisons are not available in the current evidence snapshot.

Concerns and recipient responses

Statements from Kindandental linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Inner North London

    AI-generated summary

    Bronwyn Ann WILLIAMS · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Bronwyn Williams died on 23 May 2017 from a retropharyngeal abscess after attending hospital and a dentist with severe restricted mouth opening and malaise. The concerns included the use of postal referral for an urgent maxillofacial appointment and the failure to provide an appointment within two weeks; the appointment was ultimately scheduled nearly seven weeks after referral and Ms Williams died before being seen.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Kindandental; that does not assign responsibility.

    PFD Monitor interpretation

    Use of a slow, cumbersome and mishap-prone postal method for urgent referrals

    Wider context from the report

    “1. I heard at inquest that the urgent referral from Kindandental to the Homerton was made not by logging on to a portal, or by email, or by fax, but by post. This seems unduly slow, cumbersome and prone to mishap. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Kindandental; that does not assign responsibility.

    PFD Monitor interpretation

    Delays in arranging maxillofacial appointments after referral

    Wider context from the report

    “2. Following Ms Williams’ attendance at the dental surgery on 4 May, an appointment with the maxillofacial unit was made for 30 May, then cancelled by the Homerton on 23 May and re-fixed for 19 June. This date is nearly seven weeks post referral. ”
    Open source report

    Source evidence

    How this respondent action was interpreted

    PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

    PFD Monitor interpretation

    Apply for NHS net email access and provide the required prerequisite information.

    Verbatim wording from the response

    “We have applied, and have subsequently provided the pre-requisite information required, for the use of an NHS net email address. This is the email system for NHS electronic referrals (to comply with NHS patient confidentiality requirements).”

    Source location

    2017-0215-Response-by-Kindandental
    Page 1 · response
    Published 25 September 2017

    Open published response
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Published response patterns

Compared with other recipients in reports included in PFD Monitor

Describes published response evidence, not performance.

Published responses found

100%
100%All other recipients 58%
0%100%

How actions were described at the time

This respondent
100%
All other recipients
47%25%27%<1%<1%
  • Completed
  • In progress
  • Planned
  • Unclear
  • Partially completed

Statuses reflect what recipients said at the time. PFD Monitor does not verify whether actions happened.

Types of action described in responses

Percentages use all actions described by each group. An action may have more than one type, so percentages do not total 100%.

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026