Recipient

Kingkabs Limited

First report 13 Nov 2024•Latest report 13 Nov 2024

Recipient record

Reports, concerns and published responses

Private and voluntary organisations · Private limited company. This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.

Reports: 1
Published responses: 100%
Concerns addressed: 2
Stated actions: 4

Reports over time

Reports naming this recipient by issue year.

Evidence profile

Report topics

Share of this recipient’s reports compared with all other recipients.

100%published responses found

4stated actions described

Topic comparisons are not available in the current evidence snapshot.

Concerns and recipient responses

Statements from Kingkabs Limited linked to the concerns in each report. Select any concern, action or position to view the source wording.

13 Nov2024
North Wales (East and Central)
Concerns raised3
1. Failure of driver training to ensure passengers are not left in unsafe locations
2. Failure to contact the police in circumstances requiring police assistance
3. Lack of evidence or documentation of staff training on the police contact protocol
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response 4
1. Action
  Update DR18 Driver Information & Advice with clearer duty-of-care, incident-response and confrontation-management guidance.
  Stated completed
2. Action
  Distribute the enhanced DR18 guidance to approximately 1,300 drivers across KingKabs and the wider group.
  Stated completed
3. Action
  Distribute the updated CC002 Call Centre Procedures to all staff.
  Stated completed
1. Action
  Document new Driver Incident Procedures in CC002 Call Centre Procedures, specifying when and how staff should escalate incidents to police and emergency services.
  Stated completed
AI-generated summary

Andrew Howat · Prevention of Future Deaths report

This summary was generated using AI from the published report. Please read the original report for the complete account.

Report summary

Andrew Howat was intoxicated and left by a taxi in an unlit layby on the A483 dual carriageway, where there was no easy means for a pedestrian to leave. Concerns included the driver’s decision to leave him in an unsafe location, the failure to contact police, and a lack of corroborating evidence that drivers were trained in the relevant protocol.

Read the report on judiciary.uk
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Kingkabs Limited; that does not assign responsibility.
PFD Monitor interpretation
Failure of driver training to ensure passengers are not left in unsafe locations
Wider context from the report
“Oral testimony was given by a representative of Kingkabs that appropriate training was being provided to drivers seeking to balance the risk to themselves with their duty of care to their passengers, however the taxi driver stated in his evidence that if similar circumstances arose, he would do nothing different and would still be prepared to leave a passenger in an unsafe location. Furthermore, the firm’s representative advised that usual practice would be to contact the police in circumstances such as these, but this was not done on this occasion and no evidence or documentation was available to corroborate that staff were being trained in respect of this protocol. ”
Open source report
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Kingkabs Limited; that does not assign responsibility.
PFD Monitor interpretation
Failure to contact the police in circumstances requiring police assistance
Wider context from the report
“Oral testimony was given by a representative of Kingkabs that appropriate training was being provided to drivers seeking to balance the risk to themselves with their duty of care to their passengers, however the taxi driver stated in his evidence that if similar circumstances arose, he would do nothing different and would still be prepared to leave a passenger in an unsafe location. Furthermore, the firm’s representative advised that usual practice would be to contact the police in circumstances such as these, but this was not done on this occasion and no evidence or documentation was available to corroborate that staff were being trained in respect of this protocol. ”
Open source report
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Kingkabs Limited; that does not assign responsibility.
PFD Monitor interpretation
Lack of evidence or documentation of staff training on the police contact protocol
Wider context from the report
“Oral testimony was given by a representative of Kingkabs that appropriate training was being provided to drivers seeking to balance the risk to themselves with their duty of care to their passengers, however the taxi driver stated in his evidence that if similar circumstances arose, he would do nothing different and would still be prepared to leave a passenger in an unsafe location. Furthermore, the firm’s representative advised that usual practice would be to contact the police in circumstances such as these, but this was not done on this occasion and no evidence or documentation was available to corroborate that staff were being trained in respect of this protocol. ”
Open source report
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Update DR18 Driver Information & Advice with clearer duty-of-care, incident-response and confrontation-management guidance.

Verbatim wording from the response
“The driver’s decision to discharge the passenger at an unsafe location is deeply regrettable and we acknowledge that their actions on this occasion fell short of the standards we would expect. While drivers are trained to balance their own safety with their duty of care to passengers, we recognise that this tragic outcome signals a need to reinforce and clarify our procedures with drivers.”

Source location
Response from KingKabs
Page 1 · response
Published 14 November 2024
Open published response
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Distribute the enhanced DR18 guidance to approximately 1,300 drivers across KingKabs and the wider group.

Verbatim wording from the response
“On the 3rd January 2025, using our document sharing feature, we have updated all our drivers with the enhanced clearer guidance. As a Company we have taken this opportunity to reach out to all our c. 1,300 drivers covering not just KingKabs but to the wider group, ensuring consistency and firm commitment in our message.”

Source location
Response from KingKabs
Page 1 · response
Published 14 November 2024
Open published response
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Distribute the updated CC002 Call Centre Procedures to all staff.

Verbatim wording from the response
“The updated version of CC002 has been sent to all staff on 3rd January 2025.”

Source location
Response from KingKabs
Page 2 · response
Published 14 November 2024
Open published response
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Document new Driver Incident Procedures in CC002 Call Centre Procedures, specifying when and how staff should escalate incidents to police and emergency services.

Verbatim wording from the response
“On review, the process followed by ████████ was not adequately documented and the procedures within it could be made more robust. As such and in tandem with the driver”

Source location
Response from KingKabs
Page 1 · response
Published 14 November 2024
Open published response

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026

Reports, concerns and published responses

Reports over time

Concerns raised3

Failure of driver training to ensure passengers are not left in unsafe locations

Failure to contact the police in circumstances requiring police assistance

Lack of evidence or documentation of staff training on the police contact protocol

Actions described in response An action is something this recipient says it has done, is doing, or plans to do in response to the concern raised.4

Actions described in response 4