Recipient

Mayday Assistance Limited

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First report 20 Aug 2021•Latest report 20 Aug 2021

Recipient record

Reports, concerns and published responses

Private and voluntary organisations · Company. This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.

Reports
1

Naming this recipient

Published responses
0%

Found for named reports

Concerns addressed
0

Across all linked responses

Stated actions
0

Described in responses

Reports over time

Reports over time

Reports naming this recipient by issue year.

Evidence profile

Report topics

Share of this recipient’s reports compared with all other recipients.

0%published responses found
0stated actions described

Topic comparisons are not available in the current evidence snapshot.

Concerns and recipient responses

Statements from Mayday Assistance Limited linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Surrey

    AI-generated summary

    Sheldon Marshall · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Sheldon Marshall became seriously ill during a trek to Mount Everest Base Camp after sustaining a fractured left rib, later developing high-altitude pulmonary oedema, bronchopneumonia, acute respiratory distress syndrome and pneumothoraces. He died in intensive care on 17 December 2017 after cardiac arrests and a pleural injury associated with a right chest drain. The concerns identified were insufficient senior clinical input at Mayday Assistance Limited and unclear responsibility between Mayday Assistance Limited and air ambulance providers for patients’ overall medical management, presenting risks of future deaths.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Mayday Assistance Limited; that does not assign responsibility.

    PFD Monitor interpretation

    Insufficient senior clinical input into policy-holder medical management

    Wider context from the report

    “Senior clinical input at Mayday Assistance Limited At the conclusion of the inquest the court found that there was an omission on the part of Mayday Assistance Limited to ensure that their Medical Director was aware of, and providing clinical leadership in relation to, Mr Marshall, from at least 22 November 2017. Whilst the court was not persuaded that this omission caused or contributed to the particular facts of Mr Marshall’s death, the Coroner is concerned that the level of senior clinical input at Mayday Assistance Limited remains insufficient and may have a negative impact on the medical management of current and future policy holders and therefore presents a risk of future deaths. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Mayday Assistance Limited; that does not assign responsibility.

    PFD Monitor interpretation

    Lack of clarity about relative responsibility for patients’ overall medical management between Mayday Assistance Limited and air ambulance providers

    Wider context from the report

    “The medical management of patients once Mayday Assistance Limited has instructed an Air Ambulance provider During the course of the inquest the court heard evidence that on 24 November 2017 Mayday Assistance Limited instructed Tyrol Air Ambulance (TAA) to repatriate Mr Marshall from Nepal to the UK. The court heard that the repatriation to the UK did not ultimately go ahead as Mr Marshall was not considered fit enough to undergo the flight on the dates that TAA had an available aircraft. The court found that during the period from 24 November to 4 December 2017 there was a lack of clarity as between Mayday Assistance Limited and TAA with regards to who was responsible for Mr Marshall’s overall medical management, and as a result neither Mayday Assistance Limited nor TAA were monitoring Mr Marshall’s ongoing condition with a view to reviewing and advising on (i) whether the UK was the appropriate destination for Mr Marshall and identifying potential regional alternatives and (ii) the overall risk/benefits of him remaining in Nepal versus being transferred to another country in the region. Whilst the court was not persuaded that this omission caused or contributed to the particular facts of Mr Marshall’s death, the Coroner is concerned that this lack of clarity remains today, not only as between Mayday Assistance Limited and TAA but potentially as between Mayday Assistance Limited and other air ambulance providers, which presents a risk of future death. ”
    Open source report
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Published response patterns

Compared with other recipients in reports included in PFD Monitor

Describes published response evidence, not performance.

Published responses found

0%
0%All other recipients 58%
0%100%

How actions were described at the time

This respondent
All other recipients
47%25%27%<1%<1%
  • Completed
  • In progress
  • Planned
  • Unclear
  • Partially completed

Statuses reflect what recipients said at the time. PFD Monitor does not verify whether actions happened.

Types of action described in responses

Percentages use all actions described by each group. An action may have more than one type, so percentages do not total 100%.

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026