Mid Kent and Medway
Concerns raised6
Failure of agency staff to understand the Drug Prescription Chart
Failure of agency staff to make adequate records in patients' nursing notes
Failure of agency staff to make adequate records in the Drug Prescription Chart
Failure of agency staff to understand the need to record information in patients' nursing notes
Failure of agency staff to understand medication administration and medication refusal policies and procedures
Failure of agency staff to adopt the correct handover procedure
Actions described in response An action is something this recipient says it has done, is doing, or plans to do in response to the concern raised.3
-
Action
Send quarterly formal letters to staff reinforcing documentation, escalation, medication administration and compassion.
-
Action
Update the yearly training programme on documentation, escalation, medication administration and compassion beyond mandatory training requirements.
-
Action
Send monthly SMS reminders to all staff about documentation, escalation, medication administration and compassion.
Pin
Request correction
Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations