Recipient

Mayday Healthcare plc

First report 17 Feb 2015•Latest report 17 Feb 2015

Recipient record

Reports, concerns and published responses

This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.

Reports: 1
Published responses: 100%
Concerns addressed: 5
Stated actions: 5

Reports over time

Reports naming this recipient by issue year.

Evidence profile

Report topics

Share of this recipient’s reports compared with all other recipients.

100%published responses found

5stated actions described

Topic comparisons are not available in the current evidence snapshot.

Concerns and recipient responses

Statements from Mayday Healthcare plc linked to the concerns in each report. Select any concern, action or position to view the source wording.

17 Feb2015
Mid Kent and Medway
Concerns raised6
1. Failure of agency staff to understand the Drug Prescription Chart
2. Failure of agency staff to make adequate records in patients' nursing notes
3. Failure of agency staff to make adequate records in the Drug Prescription Chart
1. Failure of agency staff to understand the need to record information in patients' nursing notes
2. Failure of agency staff to understand medication administration and medication refusal policies and procedures
3. Failure of agency staff to adopt the correct handover procedure
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response 3
1. Action
  Send quarterly formal letters to staff reinforcing documentation, escalation, medication administration and compassion.
  Stated completed
2. Action
  Update the yearly training programme on documentation, escalation, medication administration and compassion beyond mandatory training requirements.
  Stated completed
3. Action
  Send monthly SMS reminders to all staff about documentation, escalation, medication administration and compassion.
  Stated completed
AI-generated summary

George Marks · Prevention of Future Deaths report

This summary was generated using AI from the published report. Please read the original report for the complete account.

Report summary

George Marks was admitted with confusion, immobility and a chest infection, and was later diagnosed with a deep vein thrombosis and a thrombus in the pulmonary artery. After his anticoagulant medication was changed to Rivaroxaban, he was not given it from the evening of 28 February until 4 March, and he died on 6 March 2014. The principal concerns were agency staff’s failures in medication administration, record-keeping and handover procedures.

Read the report on judiciary.uk
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Mayday Healthcare plc; that does not assign responsibility.
PFD Monitor interpretation
Failure of agency staff to understand the Drug Prescription Chart
Wider context from the report
“2) Agency Staff failed to have an understanding of the Drug Prescription Chart and / or failed to make any record, or any adequate record in the said chart ”
Open source report
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Mayday Healthcare plc; that does not assign responsibility.
PFD Monitor interpretation
Failure of agency staff to make adequate records in patients' nursing notes
Wider context from the report
“3) Agency Staff failed to have an understanding of the need to make a record and or any adequate record in the patients nursing notes, ”
Open source report
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Mayday Healthcare plc; that does not assign responsibility.
PFD Monitor interpretation
Failure of agency staff to make adequate records in the Drug Prescription Chart
Wider context from the report
“2) Agency Staff failed to have an understanding of the Drug Prescription Chart and / or failed to make any record, or any adequate record in the said chart ”
Open source report
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Mayday Healthcare plc; that does not assign responsibility.
PFD Monitor interpretation
Failure of agency staff to understand the need to record information in patients' nursing notes
Wider context from the report
“3) Agency Staff failed to have an understanding of the need to make a record and or any adequate record in the patients nursing notes, ”
Open source report
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Mayday Healthcare plc; that does not assign responsibility.
PFD Monitor interpretation
Failure of agency staff to understand medication administration and medication refusal policies and procedures
Wider context from the report
“1) Agency staff failed to have an understanding of the basic policies and procedures in place when administering medication and / or where a patient refused to take such medication. ”
Open source report
Source evidence
How this individual concern was interpreted
PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Mayday Healthcare plc; that does not assign responsibility.
PFD Monitor interpretation
Failure of agency staff to adopt the correct handover procedure
Wider context from the report
“4) Agency Staff failed to adopt the correct “Hand Over” procedure. ”
Open source report
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Send quarterly formal letters to staff reinforcing documentation, escalation, medication administration and compassion.

Verbatim wording from the response
“• Formal letters sent to all staff, detailing the importance of documentation, escalation, administration of medication and compassion. This is currently being done every quarter.”

Source location
2015-0057-Response-by-Mayday-Healthcare
Page 1 · response
Published 17 February 2015
Open published response
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Update the yearly training programme on documentation, escalation, medication administration and compassion beyond mandatory training requirements.

Verbatim wording from the response
“• Updated our yearly training program in regards to documentation, escalation, administration of medication and compassion, which is outside of the framework requirements for the Mandatory Training subjects”

Source location
2015-0057-Response-by-Mayday-Healthcare
Page 2 · response
Published 17 February 2015
Open published response
Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation
Send monthly SMS reminders to all staff about documentation, escalation, medication administration and compassion.

Verbatim wording from the response
“• A generic SMS has been sent to all staff detailing the importance of documentation, escalation, administration of medication and compassion. This is done once a month to remind all staff of their basic duties.”

Source location
2015-0057-Response-by-Mayday-Healthcare
Page 1 · response
Published 17 February 2015
Open published response

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026

Reports, concerns and published responses

Reports over time

Concerns raised6

Failure of agency staff to understand the Drug Prescription Chart

Failure of agency staff to make adequate records in patients' nursing notes

Failure of agency staff to make adequate records in the Drug Prescription Chart

Failure of agency staff to understand the need to record information in patients' nursing notes

Failure of agency staff to understand medication administration and medication refusal policies and procedures

Failure of agency staff to adopt the correct handover procedure

Actions described in response An action is something this recipient says it has done, is doing, or plans to do in response to the concern raised.3

Actions described in response 3