First report 23 Mar 2015•Latest report 23 Mar 2015
Recipient record
Reports, concerns and published responses
Private and voluntary organisations · Private limited company. This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.
Reports
1
Naming this recipient
Published responses
100%
Found for named reports
Concerns addressed
4
Across all linked responses
Stated actions
6
Described in responses
Reports over time
Reports over time
Reports naming this recipient by issue year.
Evidence profile
Report topics
Share of this recipient’s reports compared with all other recipients.
100%published responses found
6stated actions described
Topic comparisons are not available in the current evidence snapshot.
Concerns and recipient responses
Statements from Savaria Lifts (UK) Ltd linked to the concerns in each report. Select any concern, action or position to view the source wording.
London (East)
Concerns raised5
Failure to train in-house service engineers to recognise the Minivator 2000 defect
Unavailability of feeler gauges for the appropriate Minivator 2000 safety check
Failure to adequately advise the stairlift industry of risks in unimproved Minivator 2000 stairlifts
Exposure of service engineers to Minivator 2000 stairlift risks during test rides
Failure to undertake a nationally publicised safety recall campaign for end-users
Responses linked to these concerns
Each statement is shown once, even when linked to more than one concern.
Actions described in response An action is something this recipient says it has done, is doing, or plans to do in response to the concern raised.5
Action
Raise the importance of sharing stairlift safety information with the BHTA and manufacturers through a scheduled meeting and written communication.
Stated in progressThe respondent said that this action was in progress when they made their response on 23 March 2015.
Action
Conduct a national newspaper advertising campaign warning end users about the defect and requesting contact for remedial access.
Stated plannedThe respondent said that this action was planned when they made their response on 23 March 2015.
Action
Train service engineers to identify the defect, use feeler gauges for trunnion inspections, and check recall batch serial numbers, including through new-starter induction.
Stated completedThe respondent said that this action was complete when they made their response on 23 March 2015.
Action
Publish a defect and remedial-action communication as an insert in THIIS magazine.
Stated plannedThe respondent said that this action was planned when they made their response on 23 March 2015.
Action
Contact known dealers and additional mobility retailers about the defect, upgrade programme, and recall batch numbers, requesting reports of affected units found in the field.
Stated in progressThe respondent said that this action was in progress when they made their response on 23 March 2015.
Respondent positions A position is what this recipient says about the concern when it does not describe a specific action.2
Position
The local team cannot confirm authority to add a public website section because the site is managed centrally and changes require consultation.
Unable to actThe respondent said that a constraint prevented them from taking the relevant action.
Position
Defect and remedial-action information was mailed to known trade customers, including independent installers and dealers within the identified network.
Disputes the concernThe respondent disagreed with part of the concern or the basis for it.
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Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations