Recipient

South West Ambulance Service Trust (SWAST)

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First report 18 Jun 2026•Latest report 18 Jun 2026

Recipient record

Reports, concerns and published responses

This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.

Reports
1

Naming this recipient

Published responses
0%

Found for named reports

Concerns addressed
0

Across all linked responses

Stated actions
0

Described in responses

Reports over time

Reports over time

Reports naming this recipient by issue year.

Evidence profile

Report topics

Share of this recipient’s reports compared with all other recipients.

0%published responses found
0stated actions described

Topic comparisons are not available in the current evidence snapshot.

Concerns and recipient responses

Statements from South West Ambulance Service Trust (SWAST) linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Cornwall and Isles of Scilly

    AI-generated summary

    Geoffrey Gordon Fuller · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Geoffrey Gordon Fuller, aged 91, called an ambulance for a dislocated hip and experienced a 13-hour delay, including prolonged periods waiting for an ambulance response and hospital handover, during which he suffered pain and was unable to move. He later died at Royal Cornwall Hospital from a ruptured abdominal aortic aneurysm, which the report states was unrelated to the dislocated hip and to which the delay contributed no more than minimally. The principal concerns were persistent ambulance handover delays, emergency department overcrowding, and insufficient social care provision, with associated risks to patient care and ambulance availability.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to South West Ambulance Service Trust (SWAST); that does not assign responsibility.

    PFD Monitor interpretation

    Failure to maintain emergency department capacity and timely patient flow

    Wider context from the report

    “1. On the day of Mr Fuller’s ambulance delay, RCHT ED was accommodating 105 patients. ED has a capacity of 42 patients. ED accommodated the surplus patients on trolleys in corridors, seated within the waiting room or remaining inside ambulances in the parking area outside ED. 2. The situation had not improved as at the date of this Inquest. 3. EDs have a national target for 95% of patients to be admitted, transferred or discharged within 4 hours. It was noted that there is a recent major study which shows that the standardised mortality rate starts to rise from 5 hours after the patient’s time of arrival at the ED and they concluded that after 6–8 hours, there is one extra death for every 82 patients delayed. This increased mortality is partly attributed to the fact that patients in ED are not receiving the surgery or specialist care that is available on the wards. 4. Data indicates that RCHT have been failing to meet the 4-hour target for a significant number of patients. For the opening months of 2026 approximately 50% of patients have still been in ED after 4 hours. 5. RCHT witnesses reported that over the last few weeks the ED has been regularly required to accommodate over 100 patients (in a unit with a capacity for 42 patients). This has involved significant numbers of patients still in ED after 12 hours, some still in ED after 24 hours. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to South West Ambulance Service Trust (SWAST); that does not assign responsibility.

    PFD Monitor interpretation

    Insufficient social care provision for onward discharge support

    Wider context from the report

    “1. The court found there was insufficient bed availability on acute wards which was attributable to significant numbers of patients in hospital with no reason to reside (NCTR), these being patients who are medically optimised but cannot be discharged due to lack of onward care support. 2. On the day of the ambulance delay, 7 July 2025, almost 20% of patients in RCHT were recorded as NCTR. 3. The court noted the main cause for the numbers of NCTR patients was insufficient social care provision, whether commissioned by social services or NHS. 4. Investigations in 2022 and 2023 by SWAST and the Healthcare Safety Investigation Branch (HSIB) found a direct link between ambulance delays and inadequate social care provision. The court noted the SWAST systems report which found… “…..there is a direct link between patients waiting in the hospital for discharge to social care and patients being cared for inside ambulances and Emergency Departments.” 5. This court has previously noted data indicating significant vacancies in social care posts in Cornwall are vacant reflecting the national picture of nationwide vacant direct social care posts. [see previous PFD reports on this subject] 6. The court noted that the NHS does not carry responsibility for the recruitment and retention of social care staff or any broad obligation to promote the social care market. 7. The HSSIB report referred to the fact that the organisations immediately required to deal with ambulance delays are ambulance trusts and acute hospitals, In Cornwall that is SWAST and RCHT. These organisations do not have control over the services primarily responsible for ambulance delays, namely social care provision and support. They are unable to influence the whole-system and therefore carry risks that they cannot wholly mitigate or manage. 8. The court noted the HSSIB report which states that delayed discharges (and consequent ambulance delays) are a national issue which is attributed to a whole system failure of health and social care. The court noted the HSSIB investigation’s first safety recommendation is an urgent ‘whole system’ response to reduce patient harm. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to South West Ambulance Service Trust (SWAST); that does not assign responsibility.

    PFD Monitor interpretation

    Failure to complete ambulance handovers within the 15-minute target

    Wider context from the report

    “1. The court noted that the NHS national target is for ambulances to handover patients to hospital is within 15 minutes of arrival. 2. The total ambulance delay on 7 July 2025 for Mr Fuller was approximately 13 hours, involving delays in both response and handover. 3. The delay in ambulance response was 10 hours and 12 minutes, during which time Mr Fuller was in pain and unable to move due to a dislocated hip. 4. On arrival at Royal Cornwall Hospital (RCHT), Mr Fuller spent a further 2 hours and 52 minutes before being handed over to the emergency department. 5. On 7 July 2025, at RCHT, the average handover time was two hours, 24 minutes with over 211 hours of ambulance availability lost to these handover delays. This is the equivalent of approximately 19 double crewed ambulance (DCA) shifts lost to delays (based on a standard 11-hour shift). 6. Data for the two months before Mr Fuller’s death reveals average handover delays at RCHT of 1 hour and 26 minutes for May 2025, and 1 hour and 27 minutes for June 2025 (beyond the 15 minute target). 7. Recent data indicates the picture has not improved. Significant average handover delays at RCHT were recorded for every month of 2026 to date (beyond the target 15 minutes). The data for May 2026 indicates an average handover delay of 1 hour and 22 minutes beyond the 15-minute target. 8. The day before this Inquest, 7 June 2026, SWAST recorded average handover delays at RCHT of 1 hour and 10 minutes. 9. These handover delays lead to the unavailability of ambulances to respond to emergency calls. Furthermore, the average handover delays conceal spikes such as that which led to the long delay in this case. Such long delays increase the risk of mortality. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to South West Ambulance Service Trust (SWAST); that does not assign responsibility.

    PFD Monitor interpretation

    Failure to prevent emergency department crowding from patients left awaiting handover

    Wider context from the report

    “10. The court heard evidence of a new policy being implemented by SWAST to try and reduce ambulance resources being tied down in lengthy waits at hospital. After a 90-minute handover delay the ambulance paramedics will provide notice to ED that a patient is being left on a trolley in a corridor with fluids and medications if required so long as that patient is stable. This has led to significant crowding in RCHT emergency department (ED). ”
    Open source report
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Published response patterns

Compared with other recipients in reports included in PFD Monitor

Describes published response evidence, not performance.

Published responses found

0%
0%All other recipients 58%
0%100%

How actions were described at the time

This respondent
All other recipients
47%25%27%<1%<1%
  • Completed
  • In progress
  • Planned
  • Unclear
  • Partially completed

Statuses reflect what recipients said at the time. PFD Monitor does not verify whether actions happened.

Types of action described in responses

Percentages use all actions described by each group. An action may have more than one type, so percentages do not total 100%.

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026