Recipient

Totally Urgent Care (incorporating Vocare)

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First report 25 Sep 2023•Latest report 25 Sep 2023

Recipient record

Reports, concerns and published responses

This page brings together reports naming this recipient and response statements clearly connected to concerns raised in those reports.

Reports
1

Naming this recipient

Published responses
0%

Found for named reports

Concerns addressed
0

Across all linked responses

Stated actions
0

Described in responses

Reports over time

Reports over time

Reports naming this recipient by issue year.

Evidence profile

Report topics

Share of this recipient’s reports compared with all other recipients.

0%published responses found
0stated actions described

Topic comparisons are not available in the current evidence snapshot.

Concerns and recipient responses

Statements from Totally Urgent Care (incorporating Vocare) linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Newcastle and North Tyneside

    AI-generated summary

    Carol Leeming · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Carol Leeming had several medical conditions and had repeatedly sought advice from her GP. On the afternoon before her death, she called an ambulance requesting help and hospital admission, but the out-of-hours GP believed an ambulance had been requested through an electronic system when no such facility existed, so no ambulance was requested. The principal concerns were the lack of required induction before the GP started work, the absence of online induction for those unable to attend in person, staff confusion about call-centre systems, and regular turnover of short-term GPs.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Totally Urgent Care (incorporating Vocare); that does not assign responsibility.

    PFD Monitor interpretation

    Unavailability of online induction training for new joiners unable to attend in-person induction training

    Wider context from the report

    “(2) There was no facility for online induction training to be made available to new joiners who were unable to attend in person induction training; ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Totally Urgent Care (incorporating Vocare); that does not assign responsibility.

    PFD Monitor interpretation

    Regular turnover of GPs working for short periods as part of their training

    Wider context from the report

    “(4) Evidence was given at the inquest that there was a regular turnover of different GPs working for Vocare for short periods as part of their training. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Totally Urgent Care (incorporating Vocare); that does not assign responsibility.

    PFD Monitor interpretation

    Staff confusion about the functioning and capabilities of call-centre systems

    Wider context from the report

    “(3) There was evidence of confusion amongst staff about the functioning and capabilities of the systems in place at the call centre; ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Totally Urgent Care (incorporating Vocare); that does not assign responsibility.

    PFD Monitor interpretation

    Lack of a requirement for out-of-hours GPs to complete induction training before starting work

    Wider context from the report

    “(1) There was no requirement for the out of hours GP to have completed induction training prior to starting work for Vocare; ”
    Open source report
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Published response patterns

Compared with other recipients in reports included in PFD Monitor

Describes published response evidence, not performance.

Published responses found

0%
0%All other recipients 58%
0%100%

How actions were described at the time

This respondent
All other recipients
47%25%27%<1%<1%
  • Completed
  • In progress
  • Planned
  • Unclear
  • Partially completed

Statuses reflect what recipients said at the time. PFD Monitor does not verify whether actions happened.

Types of action described in responses

Percentages use all actions described by each group. An action may have more than one type, so percentages do not total 100%.

Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026