Tunstall ResponseIncludes reports addressed to a minister or senior office-holder acting for this organisation.

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First report 19 Jul 2016•Latest report 19 Jul 2016

Reports, concerns and published responses

Reports over time

Reports naming this recipient by issue year.

* 2026 is projected from reports observed to 7 Sep 2026.

Reports
1

Naming this recipient

Published responses
0%

Found for named reports

Concerns addressed
0

Across all linked responses

Stated actions
0

Described in responses

Concerns and recipient responses

Statements from Tunstall Response linked to the concerns in each report. Select any concern, action or position to view the source wording.

  1. Addressed to: Chief Executive, Tunstall Response.

    Inner West London

    AI-generated summary

    Patricia Mercieca · Prevention of Future Deaths report

    This summary was generated using AI from the published report. Please read the original report for the complete account.

    Report summary

    Patricia Mercieca, who had severe COPD and asthma and lived in assisted accommodation, pulled her emergency cord on 14 July 2015 and said that she could not breathe. She arrested shortly afterwards and was found deceased when the ambulance service arrived. Concerns included failures to provide correct information and follow up when she did not respond, to contact the resident manager, and to pass on relevant medical history and information requested by emergency services.

    Read the report on judiciary.uk

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tunstall Response; that does not assign responsibility.

    PFD Monitor interpretation

    Insufficient training for escalating concerns after no response from an emergency call system user

    Wider context from the report

    “(4) That call handlers be trained such that if they get no response when contacting a person who has contacted them and that person is a user of the emergency call system, then immediate concerns should be raised with the appropriate agencies for example the LAS and resident scheme manager. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tunstall Response; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to raise immediate concerns with appropriate agencies after no response from an emergency call system user

    Wider context from the report

    “(4) That call handlers be trained such that if they get no response when contacting a person who has contacted them and that person is a user of the emergency call system, then immediate concerns should be raised with the appropriate agencies for example the LAS and resident scheme manager. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tunstall Response; that does not assign responsibility.

    PFD Monitor interpretation

    Lack of refresher training for contacting resident managers after Westminster residents' medical emergency calls

    Wider context from the report

    “(1) That the call handlers need to be refresher trained in relation to contacting resident managers for Westminster residents following a medical emergency call. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tunstall Response; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to contact the manager for emergency callers where a manager is available

    Wider context from the report

    “(2) That wherever there is a person contacting them in an emergency where there is a manager, that manager should be contacted whatever authority covers the person contacting the call handler. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tunstall Response; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to obtain further information or reassess when directed by emergency services or relevant professionals

    Wider context from the report

    “(3) That if a call handler is directed by emergency services such as the LAS, or other relevant professionals such as a doctor to obtain further information or reassess then they should do so and pass any information so gained back to the agency or professional that requested it. ”
    Open source report

    Source evidence

    How this individual concern was interpreted

    PFD Monitor created a concise, searchable interpretation from the report wording shown below. The report was sent to Tunstall Response; that does not assign responsibility.

    PFD Monitor interpretation

    Failure to pass requested further information back to the requesting agency or professional

    Wider context from the report

    “(3) That if a call handler is directed by emergency services such as the LAS, or other relevant professionals such as a doctor to obtain further information or reassess then they should do so and pass any information so gained back to the agency or professional that requested it. ”
    Open source report
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Information checked against published PFD reports and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Data last updated 7 September 2026