
Brighton and Hove
Concerns raised3
Failure to maintain communication links between healthcare providers and student support services
Failure to effectively use academic advisors to support students under academic pressure
Imposition of penalties for late academic work without adequate regard to student vulnerability
Actions described in response An action is something this recipient says it has done, is doing, or plans to do in response to the concern raised.10
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Action
Review late-submission and penalty clauses in examination and assessment regulations, with specific consideration of potential changes.
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Action
Implement a university-wide support pilot around assessment-result releases, including weekday release and the “We are Here” academic-advice campaign.
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Action
Roll out an improved academic-advising system following evaluation.
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Action
Improve professional-service data sharing, case-note access, links and active referrals across student support services.
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Action
Review the academic-advising delivery model and evaluate the alternate delivery pilot.
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Action
Conduct further academic-advising work and additional pilots during the 2019–20 academic year.
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Action
Continue working with the GP practice to improve data sharing about student patients and support risk mitigation.
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Action
Reconfigure pastoral support from separate teams into coordinated thematic services with streamlined processes and clarified responsibilities.
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Action
Introduce an online student-support tool providing 24/7 access and oversight of vulnerable or at-risk students.
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Action
Identify vulnerable repeating or resitting students and contact each by telephone with academic advice and support offers.