PFD report

Roger Adrian Stevenson · Prevention of Future Deaths report

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Issued 13 Nov 2023•Mid Kent and Medway

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Failure to provide continuing care addressing cyclical chronic mental ill health outside periods of crisis
  2. Lack of steps to address isolation among service users suffering ill health
    Part of recurring concern: Failure to prevent harmful isolation among vulnerable mental-health service users
  3. Potentially inappropriate housing of vulnerable adults needing care and support
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Make emergency mental health support available through NHS111 across England.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 21 November 2023.
  2. Action

    Grow the NHS mental health workforce by an additional 27,000 staff between 2019/20 and 2023/24.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 21 November 2023.
  3. Action

    Expand and transform community mental health services for adults with severe mental illness through the NHS Long Term Plan.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 21 November 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    NHS England is responsible for addressing the report’s concerns about local mental health service issues.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide continuing care addressing cyclical chronic mental ill health outside periods of crisis

Wider context from the report

“1. That Roger, as a vulnerable adult who had been recognised to be in need of care and support, had been lost in the system (e.g. with a lack of 72 hour follow up in 2021) and may have been inappropriately housed. 2. There was a need for recognition of service users with cyclical chronic mental ill health issues – in this case being that help Roger received tended to be only at the time of crisis thus doing nothing to address long-term underlying chronic conditions. 3. That there was a lack steps taken to address isolation felt by service users suffering ill health where there were likely to be substantial delays in accessing services (such as being allocated a care co-ordinator) and receiving treatment which could lead to further feelings of desperation leading to thoughts of suicide and self-harm. 4. KMPT needed to ensure service users do receive a 72 hour follow up after presenting to an Emergency Department, ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of steps to address isolation among service users suffering ill health

Wider context from the report

“1. That Roger, as a vulnerable adult who had been recognised to be in need of care and support, had been lost in the system (e.g. with a lack of 72 hour follow up in 2021) and may have been inappropriately housed. 2. There was a need for recognition of service users with cyclical chronic mental ill health issues – in this case being that help Roger received tended to be only at the time of crisis thus doing nothing to address long-term underlying chronic conditions. 3. That there was a lack steps taken to address isolation felt by service users suffering ill health where there were likely to be substantial delays in accessing services (such as being allocated a care co-ordinator) and receiving treatment which could lead to further feelings of desperation leading to thoughts of suicide and self-harm. 4. KMPT needed to ensure service users do receive a 72 hour follow up after presenting to an Emergency Department, ”

Is this part of a recurring concern?

Yes — Failure to prevent harmful isolation among vulnerable mental-health service users.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Potentially inappropriate housing of vulnerable adults needing care and support

Wider context from the report

“1. That Roger, as a vulnerable adult who had been recognised to be in need of care and support, had been lost in the system (e.g. with a lack of 72 hour follow up in 2021) and may have been inappropriately housed. 2. There was a need for recognition of service users with cyclical chronic mental ill health issues – in this case being that help Roger received tended to be only at the time of crisis thus doing nothing to address long-term underlying chronic conditions. 3. That there was a lack steps taken to address isolation felt by service users suffering ill health where there were likely to be substantial delays in accessing services (such as being allocated a care co-ordinator) and receiving treatment which could lead to further feelings of desperation leading to thoughts of suicide and self-harm. 4. KMPT needed to ensure service users do receive a 72 hour follow up after presenting to an Emergency Department, ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to clearly record service users' consent to disclosure to family members

Wider context from the report

“6. That mental health practitioners did not have means by which to engage with the families of service users, effectively recognising such families as an additional resource able to support mental health treatment by monitoring service users and encouraging them to engage with such treatment (and as an adjunct to that a way of noting that where consent has been given by a service user to disclose matters to family members this is clearly noted so that mental health staff are aware of it and can act promptly in so doing). ”

Is this part of a recurring concern?

Yes — Failure to establish patients’ consent for family involvement in mental health care; Unsafe confidentiality and information-sharing arrangements in service mental health care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide 72-hour follow-up after Emergency Department presentation

Wider context from the report

“1. That Roger, as a vulnerable adult who had been recognised to be in need of care and support, had been lost in the system (e.g. with a lack of 72 hour follow up in 2021) and may have been inappropriately housed. 2. There was a need for recognition of service users with cyclical chronic mental ill health issues – in this case being that help Roger received tended to be only at the time of crisis thus doing nothing to address long-term underlying chronic conditions. 3. That there was a lack steps taken to address isolation felt by service users suffering ill health where there were likely to be substantial delays in accessing services (such as being allocated a care co-ordinator) and receiving treatment which could lead to further feelings of desperation leading to thoughts of suicide and self-harm. 4. KMPT needed to ensure service users do receive a 72 hour follow up after presenting to an Emergency Department, ”

Is this part of a recurring concern?

Yes — Failure to provide timely continuing mental health reviews and follow-up.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in accessing mental health services and treatment

Wider context from the report

“1. That Roger, as a vulnerable adult who had been recognised to be in need of care and support, had been lost in the system (e.g. with a lack of 72 hour follow up in 2021) and may have been inappropriately housed. 2. There was a need for recognition of service users with cyclical chronic mental ill health issues – in this case being that help Roger received tended to be only at the time of crisis thus doing nothing to address long-term underlying chronic conditions. 3. That there was a lack steps taken to address isolation felt by service users suffering ill health where there were likely to be substantial delays in accessing services (such as being allocated a care co-ordinator) and receiving treatment which could lead to further feelings of desperation leading to thoughts of suicide and self-harm. 4. KMPT needed to ensure service users do receive a 72 hour follow up after presenting to an Emergency Department, ”

Is this part of a recurring concern?

Yes — Excessive waiting times for NHS mental health services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of means for mental health practitioners to engage service users' families in treatment support

Wider context from the report

“6. That mental health practitioners did not have means by which to engage with the families of service users, effectively recognising such families as an additional resource able to support mental health treatment by monitoring service users and encouraging them to engage with such treatment (and as an adjunct to that a way of noting that where consent has been given by a service user to disclose matters to family members this is clearly noted so that mental health staff are aware of it and can act promptly in so doing). ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient staffing capacity for mental health treatment

Wider context from the report

“7. That staffing shortages continue to be a major issue in mental health treatment and that although efforts towards recruitment may alleviate this to some extent KMPT adding text to template letters giving a little more information to service users as to when they may expect to be seen is unlikely to be sufficient. Where such text is used though there would be an opportunity of referring to 3rd party agencies from whom additional support can be sought including charities like the Samaritans or emergency numbers (999 and 111). ”

Is this part of a recurring concern?

Yes — Insufficient mental health service capacity for timely patient care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make emergency mental health support available through NHS111 across England.

Verbatim wording from the response

“The Government is committed to improving urgent mental health services. We have now made emergency mental health support through NHS111 available everywhere in England. For those with severe needs or in crisis, 24/7 urgent mental health helplines are already available in all areas of the country. These crisis lines currently take around 200,000 calls a month. Linking these through to NHS111 will provide a consistent route for people to access support across the country. Delivering this commitment will enable anyone experiencing a mental health crisis to access assessment and, if appropriate, onward referral and treatment at any time of the day by calling NHS111.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 21 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Grow the NHS mental health workforce by an additional 27,000 staff between 2019/20 and 2023/24.

Verbatim wording from the response

“With regard to your concerns around staffing shortages, the government is not able to comment on staffing levels locally, as responsibility for the staffing and operations of mental health services lies with the relevant trust. However, we do recognise the wider need to increase capacity in NHS mental health services. Nationally, we are making positive progress on our ambition to grow the mental health workforce by an extra 27,000 staff between 2019/20 and 2023/24. We delivered three quarters of this (around 20,800) by December 2023 with further growth expected to have been achieved once the full year figures for 2023/24 are available.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 21 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand and transform community mental health services for adults with severe mental illness through the NHS Long Term Plan.

Verbatim wording from the response

“We recognise that the demand on NHS mental health services has risen significantly, and this means that some people may face waiting times that are much longer than we would like. Through the NHS Long Term Plan, we are committed to expanding and transforming mental health services in England so that more people can get the help and support that they need. As part of this, we are set to reach nearly £1 billion additional funding invested by 2023/24 (compared to 2018/19) to transform community mental health services for adults with severe mental illness.”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 21 November 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England is responsible for addressing the report’s concerns about local mental health service issues.

Verbatim wording from the response

“I note that you have also addressed matters of concern to the Chief Executive of NHS England, and I would expect her response to address the concerns raised around local issues.”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 21 November 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The relevant trust is responsible for local mental health service staffing levels and operations.

Verbatim wording from the response

“With regard to your concerns around staffing shortages, the government is not able to comment on staffing levels locally, as responsibility for the staffing and operations of mental health services lies with the relevant trust. However, we do recognise the wider need to increase capacity in NHS mental health services. Nationally, we are making positive progress on our ambition to grow the mental health workforce by an extra 27,000 staff between 2019/20 and 2023/24. We delivered three quarters of this (around 20,800) by December 2023 with further growth expected to have been achieved once the full year figures for 2023/24 are available.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 21 November 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Invest in urgent and emergency mental health infrastructure, including ambulances, assessment centres, places of safety and improved facilities.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 21 November 2023.
  2. 2

    Expand crisis alternative services, including crisis cafés, safe havens and crisis houses, as alternatives to emergency department or psychiatric admission.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 21 November 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invest in urgent and emergency mental health infrastructure, including ambulances, assessment centres, places of safety and improved facilities.

Verbatim wording from the response

“In addition, there are now around 600 new or expanded crisis alternative services in England such as crisis cafes, safe havens, crisis houses, providing alternatives to A&E or psychiatric admission. We are also investing a further £150 million in mental health urgent and emergency care infrastructure across 2023/24 and 2024/25, to fund new mental health ambulances and a range of new and improved facilities, including crisis cafes, crisis houses, urgent mental health assessment and care centres, health-based places of safety and the redesign and refurbishment of some existing suites and facilities including in emergency departments. 99 of these schemes have now been completed.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 21 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand crisis alternative services, including crisis cafés, safe havens and crisis houses, as alternatives to emergency department or psychiatric admission.

Verbatim wording from the response

“In addition, there are now around 600 new or expanded crisis alternative services in England such as crisis cafes, safe havens, crisis houses, providing alternatives to A&E or psychiatric admission. We are also investing a further £150 million in mental health urgent and emergency care infrastructure across 2023/24 and 2024/25, to fund new mental health ambulances and a range of new and improved facilities, including crisis cafes, crisis houses, urgent mental health assessment and care centres, health-based places of safety and the redesign and refurbishment of some existing suites and facilities including in emergency departments. 99 of these schemes have now been completed.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 21 November 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026