PFD report

Ann Margaret Cotgrave · Prevention of Future Deaths report

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Issued 21 Feb 2025•North Wales (East and Central)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Lack of a formal documented process for referrals and subsequent advice
    Part of recurring concern: Unreliable documentation and communication of shared clinical decisions
  2. Lack of records of discussions between Glan Clwyd and the tertiary centre
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Develop an Outline Business Case for the integrated digital records solution.

    Stated by Betsi Cadwaladr University LHBStated completedThe respondent said that this action was complete when they made their response on 26 February 2025.
  2. Action

    Seek Board approval for the Outline Business Case and submit it to the Welsh Government on the stated timetable.

    Stated by Betsi Cadwaladr University LHBStated plannedThe respondent said that this action was planned when they made their response on 26 February 2025.
  3. Action

    Progress an integrated digital records solution to improve the quality and coherence of patient records.

    Stated by Betsi Cadwaladr University LHBStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a formal documented process for referrals and subsequent advice

Wider context from the report

“That there was no record of any discussions which took place between Glan Clwyd and the tertiary centre and no formal documented process in relation to such referrals and the subsequent advice which was provided and thereafter acted upon. ”

Is this part of a recurring concern?

Yes — Unreliable documentation and communication of shared clinical decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of records of discussions between Glan Clwyd and the tertiary centre

Wider context from the report

“That there was no record of any discussions which took place between Glan Clwyd and the tertiary centre and no formal documented process in relation to such referrals and the subsequent advice which was provided and thereafter acted upon. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop an Outline Business Case for the integrated digital records solution.

Verbatim wording from the response

“In addition, it is important we recognise the challenges our clinical staff have with our current record keeping arrangements, which includes some paper records and some electronic records (which can be disjointed). As you know, the Health Board is actively progressing an integrated digital solution and we believe this will significantly improve the quality of patient records – the Health Board is at the forefront of this work across Wales. We have developed an Outline Business Case and this is due for approval at our Board in June 2025, before submission to the Welsh Government in July 2025.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 2 · response
Published 26 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Seek Board approval for the Outline Business Case and submit it to the Welsh Government on the stated timetable.

Verbatim wording from the response

“In addition, it is important we recognise the challenges our clinical staff have with our current record keeping arrangements, which includes some paper records and some electronic records (which can be disjointed). As you know, the Health Board is actively progressing an integrated digital solution and we believe this will significantly improve the quality of patient records – the Health Board is at the forefront of this work across Wales. We have developed an Outline Business Case and this is due for approval at our Board in June 2025, before submission to the Welsh Government in July 2025.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 2 · response
Published 26 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Progress an integrated digital records solution to improve the quality and coherence of patient records.

Verbatim wording from the response

“In addition, it is important we recognise the challenges our clinical staff have with our current record keeping arrangements, which includes some paper records and some electronic records (which can be disjointed). As you know, the Health Board is actively progressing an integrated digital solution and we believe this will significantly improve the quality of patient records – the Health Board is at the forefront of this work across Wales. We have developed an Outline Business Case and this is due for approval at our Board in June 2025, before submission to the Welsh Government in July 2025.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 2 · response
Published 26 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a case summary presentation addressing documentation of discussions when seeking tertiary-centre opinions.

Verbatim wording from the response

“However, we felt that the absolute necessity for the documentation of discussions between clinicians, particularly when seeking opinion from a tertiary centre, is an important learning point to widely share.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 1 · response
Published 26 February 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Share the notice’s learning with the Reducing Avoidable Mortality Group to support organisation-wide learning from deaths.

    Stated by Betsi Cadwaladr University LHBStated completedThe respondent said that this action was complete when they made their response on 26 February 2025.
  2. 2

    Share the notice’s issues with the clinical team involved in the case for reflection and learning.

    Stated by Betsi Cadwaladr University LHBStated completedThe respondent said that this action was complete when they made their response on 26 February 2025.
  3. 3

    Share the case summary through clinical governance meetings and cascade it to the other acute hospital Medical Directors.

    Stated by Betsi Cadwaladr University LHBStated plannedThe respondent said that this action was planned when they made their response on 26 February 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the notice’s learning with the Reducing Avoidable Mortality Group to support organisation-wide learning from deaths.

Verbatim wording from the response

“The learning contained in your notice has also been shared with our Reducing Avoidable Mortality Group at its meeting in April 2025. This group leads on our work across North Wales to learn from deaths and reduce avoidable mortality with representatives attending from all services.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 1 · response
Published 26 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the notice’s issues with the clinical team involved in the case for reflection and learning.

Verbatim wording from the response

“The issues identified in your notice were shared with the clinical team involved in this case immediately after the inquest for reflection and learning.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 1 · response
Published 26 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the case summary through clinical governance meetings and cascade it to the other acute hospital Medical Directors.

Verbatim wording from the response

“As such, we have developed a case summary presentation which our Central Health Community Medical Director will share across their services through clinical governance meetings. This will help ensure all services learn from this case. We will also be sharing the case summary with our other two acute hospital Medical Directors for wider cascade.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 1 · response
Published 26 February 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026