PFD report

Juliette Kirsty SEWELL · Prevention of Future Deaths report

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Issued 19 Aug 2024•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to schedule a specific review or audit date
  2. Failure to complete outstanding actions
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Review EPR records for service users without clinician contact for over 12 months as part of ongoing monitoring.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 August 2024.
  2. Action

    Continue caseload stratification and provide monthly progress and outcome updates to the Clinical Services Manager.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 August 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to schedule a specific review or audit date

Wider context from the report

“1. Following Juliette's death, a Structured Judgement Review ("SJR") was carried out which identified steps that have been taken. However, the SJR confirmed that a review of Rio records was being undertaken of those who have not been seen in over 12 months with actions to be identified, and that clinical stratification of current caseload is ongoing. I understand that a review or audit of this process is being scheduled to take place at some point in October 2024 (date unknown). 2. Upon conclusion of the inquest, I am Functus Officio meaning that my powers cease and I will have no way of checking if the recommended actions have been completed. In the circumstances, where action to be taken is outstanding and when a specific review date has not been scheduled, I am concerned that there is a risk of future deaths occurring. 3. The deadline for a response under this Report should coincide with the Trust's planned review/audit in October, therefore I am hopeful that the Trust will be able to respond swiftly thereafter, and hopefully will be able to confirm that positive action has been taken and whether any further work is necessary. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete outstanding actions

Wider context from the report

“1. Following Juliette's death, a Structured Judgement Review ("SJR") was carried out which identified steps that have been taken. However, the SJR confirmed that a review of Rio records was being undertaken of those who have not been seen in over 12 months with actions to be identified, and that clinical stratification of current caseload is ongoing. I understand that a review or audit of this process is being scheduled to take place at some point in October 2024 (date unknown). 2. Upon conclusion of the inquest, I am Functus Officio meaning that my powers cease and I will have no way of checking if the recommended actions have been completed. In the circumstances, where action to be taken is outstanding and when a specific review date has not been scheduled, I am concerned that there is a risk of future deaths occurring. 3. The deadline for a response under this Report should coincide with the Trust's planned review/audit in October, therefore I am hopeful that the Trust will be able to respond swiftly thereafter, and hopefully will be able to confirm that positive action has been taken and whether any further work is necessary. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review EPR records for service users without clinician contact for over 12 months as part of ongoing monitoring.

Verbatim wording from the response

“In relation to the outstanding action you have highlighted. I can confirm that in order to provide you with assurances by the date of your PFD response, we have brought forward the necessary steps to ensure the completion of the action earlier than anticipated. I can confirm that there continues to be an ongoing review of our Electronic Patient Record (EPR) RiO records for service users who have not been seen by any clinician within the team for over 12 months as part of ongoing monitoring.”

Source location

Response from Birmingham and Solihull Mental Health NHS Foundation Trust
Page 1 · response
Published 19 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue caseload stratification and provide monthly progress and outcome updates to the Clinical Services Manager.

Verbatim wording from the response

“As of September 2024, there are 553 service users who have not had contact with Lyndon CMHT in over a year, which is 21.14% of the total caseload. Of the 553 service users, 36.99% (204) have been offered at least one appointment in the last year by the team but did not attend (DNA). The caseload stratification work described at the inquest continues to develop, to date, 1028 desktop reviews have been completed. Of this number, 436 have since had contact with the CMHT and a further 110 have an appointment booked on the system. Lyndon CMHT books appointments up to five weeks ahead, so the remaining 482 service users will be booked in when new appointment slots become available. The 482 patients are existing patients of the CMHT, they have had appointments with the CMHT and have Care Support Plans in place.”

Source location

Response from Birmingham and Solihull Mental Health NHS Foundation Trust
Page 1 · response
Published 19 August 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Implement improved outpatient appointment-booking processes to reduce did-not-attend rates.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 19 August 2024.
  2. 2

    Scrutinise Insight reports for service users open but unseen for over 12 months and escalate cases to senior clinicians for management planning.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 August 2024.
  3. 3

    Develop and launch a RiO report identifying service users approaching their next scheduled appointment to strengthen caseload oversight.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 19 August 2024.
  4. 4

    Provide weekly progress updates on service users unseen for over 12 months and escalate barriers to the Clinical Services Manager.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 August 2024.
  5. 5

    Scrutinise waiting lists and overall caseload through fortnightly and monthly management meetings.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 August 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement improved outpatient appointment-booking processes to reduce did-not-attend rates.

Verbatim wording from the response

“Alongside this work, the team are also implementing a new system to improve the booking of out-patient appointments and development of a report that will easily identify those who are approaching the scheduled date of their next appointment with the team. This work is underway and significant changes have already been made to the processes for booking of appointments, which has seen a reduction in our DNA rates. The development of the report relies upon changes being made to RiO. These changes are due to be added to the ‘test’ system by 27th September 2024 and will go ‘live’ from 31st October 2024. Once data has been input into RiO the report can be finalised and launched.”

Source location

Response from Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 19 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Scrutinise Insight reports for service users open but unseen for over 12 months and escalate cases to senior clinicians for management planning.

Verbatim wording from the response

“• The list of those who are open but not seen for over 12 months is available via Insight reports. This is scrutinised on a regular basis by the Business Support Services Manager and their team, who then highlight these cases to a senior clinician (i.e. Psychiatrist, Hub Manager, Clinical Lead) within the team so that they can determine the management plan and when the service user needs to be seen.”

Source location

Response from Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 19 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and launch a RiO report identifying service users approaching their next scheduled appointment to strengthen caseload oversight.

Verbatim wording from the response

“Alongside this work, the team are also implementing a new system to improve the booking of out-patient appointments and development of a report that will easily identify those who are approaching the scheduled date of their next appointment with the team. This work is underway and significant changes have already been made to the processes for booking of appointments, which has seen a reduction in our DNA rates. The development of the report relies upon changes being made to RiO. These changes are due to be added to the ‘test’ system by 27th September 2024 and will go ‘live’ from 31st October 2024. Once data has been input into RiO the report can be finalised and launched.”

Source location

Response from Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 19 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide weekly progress updates on service users unseen for over 12 months and escalate barriers to the Clinical Services Manager.

Verbatim wording from the response

“• Hub Manager to provide Clinical Services Manager with a weekly position update of progress being made for those who have not been seen for over 12 months, and to escalate any barriers that may be hindering this.”

Source location

Response from Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 19 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Scrutinise waiting lists and overall caseload through fortnightly and monthly management meetings.

Verbatim wording from the response

“All other systems are in place to support the report from the ‘go live’ date, and this will strengthen the clinical oversight we have of the caseload. Whilst waiting for the above work to be implemented, there is scrutiny of the waiting lists by the Associate Director, Head of Nursing, Clinical Director, and Clinical Services Manager fortnightly. The Clinical Services Manager also scrutinises the waiting lists and those who have not been seen for over 12 months at a monthly meeting with the Hub Manager and Business Support Services Manager.”

Source location

Response from Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 19 August 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026