PFD report

Barbara Wingate · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 10 Feb 2026•Kent and Medway

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
1

Raised in this report

Recipients
4

Named on the report

Responses found
3

Of 4 recipients

Stated actions
24

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Failure to provide timely appropriate community care packages or alternative placements for medically fit patients
    Part of recurring concern: Failure to provide timely suitable onward care placements for patients ready for hospital dischargePart of recurring concern: Insufficient social and community care provision to meet care and discharge needsPart of recurring concern: Unreliable timely provision of appropriate care packages
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.19

  1. Action

    Work with the trust to identify themes and trends causing hospital-discharge delays.

    Stated by Kent County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 13 February 2026.
  2. Action

    Review the commissioning of hospital-discharge services.

    Stated by Kent County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 13 February 2026.
  3. Action

    Recruit staff and improve referral processes to reduce Kent Enablement at Home discharge times.

    Stated by Kent County CouncilStated completedThe respondent said that this action was complete when they made their response on 13 February 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Discharge delays cannot be attributed solely to adult social care or community health services because they arise from interdependent system-wide factors.

    Stated by Medway CouncilDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide timely appropriate community care packages or alternative placements for medically fit patients

Wider context from the report

“Evidence heard at the inquest revealed that the resuscitation department where Mrs Wingate should have been admitted was full and the evidence indicated that this was and is almost a daily occurrence at the Trust. The court heard that the main issue is trying to discharge a patient to a suitable area in the hospital to free up a cubicle or bay in the resuscitation department. This in turn is due to beds being occupied by patients who are medically fit to be discharged. On any given day the court heard that up to a third of the hospital beds can be filled with patients who are fit to leave hospital. The court heard that the main delay is in discharging patients to appropriate settings or placements and the Trust have taken all steps they can internally to improve the flow of patients through the hospital. From the evidence it would appear that those responsible for providing care in the community including both the social care providers and the community healthcare providers are not providing either timely appropriate care packages in the patient's home or a bed in an alternative placement be that a nursing home or residential home placement. The evidence suggested that where patients were self funding the delays in discharge were less acute. This means patients are kept in hospital for longer and thus are more at risk of contracting hospital acquired illnesses themselves which could lead to their own death but are also blocking beds which are needed to treat patients who require acute care. This is leading to patients being kept longer in the emergency department and reducing available space to receive new critically ill patients. Both of these options can lead to death as seen in this case and there is clearly a risk of death for others requiring clinical care in an acute hospital. ”

Is this part of a recurring concern?

Yes — Failure to provide timely suitable onward care placements for patients ready for hospital discharge; Insufficient social and community care provision to meet care and discharge needs; Unreliable timely provision of appropriate care packages.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the trust to identify themes and trends causing hospital-discharge delays.

Verbatim wording from the response

“Despite the improvements made to the length of stay for people with No Criteria to Reside attributable to KCC, our data clearly shows that 50% of referrals experience delays beyond the control of KCC. The main reasons for these delays are availability of discharge documentation, medication, and transport availability. These delays are reported in Medway Hospital’s No”

Source location

Response from Kent County Council
Page 2 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the commissioning of hospital-discharge services.

Verbatim wording from the response

“KCC continues to review hospital discharge practice and guidance in collaboration with system partners. The local authority is currently undergoing a review of the Short Term Pathways practice and processes, and the commissioning of hospital discharge services. KCC will continue to focus on the principles of Discharge to Assess and home first with the ambition of further increasing timely discharges into Pathway 1 home-based services.”

Source location

Response from Kent County Council
Page 3 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit staff and improve referral processes to reduce Kent Enablement at Home discharge times.

Verbatim wording from the response

“During this period Kent Enablement at Home were experiencing a high number of vacancies within the team, with a 30% vacancy factor which impacted on the referral to discharge time. A recruitment campaign and efficiencies created within referral processes has reduced this time to 1.8 days. This has been consistent for the last three months and is in line with key performance indicators set by Medway Hospital of a 48 hour timescale for discharge back to a person’s own home.”

Source location

Response from Kent County Council
Page 2 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Short Term Pathways practice and processes.

Verbatim wording from the response

“KCC continues to review hospital discharge practice and guidance in collaboration with system partners. The local authority is currently undergoing a review of the Short Term Pathways practice and processes, and the commissioning of hospital discharge services. KCC will continue to focus on the principles of Discharge to Assess and home first with the ambition of further increasing timely discharges into Pathway 1 home-based services.”

Source location

Response from Kent County Council
Page 3 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve referral processes for the short-term pathway to reduce transfer-of-care times.

Verbatim wording from the response

“A small number of people are discharged to a short-term bed where they receive a period of enablement and/or assessment of their longer-term care and support needs. The majority of these people are discharged to KCC’s Adult Short Stay Services which are in-house enablement beds. During the time that Mrs Wingate died, the average time for discharge to be facilitated from the time of referral to the Short-Term Pathways team was 5.3 days. Improvements have been made to the referral processes for this pathway, and the current average transfer of care time is 3 days.”

Source location

Response from Kent County Council
Page 2 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand access to short-term community rehabilitation beds to improve onward flow for patients no longer requiring acute inpatient care.

Verbatim wording from the response

“3. Increasing access to short-term community rehabilitation beds (Pathway 2) and reducing transfer delays – work is underway to expand access to short-term community rehabilitation beds improving onward flow for patients who no longer need acute inpatient care. A new bed-coordination (brokerage) function will be operational by quarter three of 2026 ahead of winter with clear accountability for timely allocation and progress monitored monthly through ICB assurance routes.”

Source location

2026-0088 - Response from Kent and Medway ICB
Page 3 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the Medway Care Transfer Hub as the single coordination and escalation point for new residential and nursing placements, with weekly performance reporting to the ICB.

Verbatim wording from the response

“The Medway Care Transfer Hub now acts as the single coordination and escalation point for the Local Authority and Health to support patients requiring new residential or nursing placements. This ensures consistent, person-centred decision making and removes delays associated with variable processes. The Hub provides weekly reports to the ICB on performance, issues, and escalations.”

Source location

2026-0088 - Response from Kent and Medway ICB
Page 2 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase short-term home-care capacity so more patients can be safely discharged with necessary support.

Verbatim wording from the response

“Over the last six months we have taken coordinated actions with Medway Council, Medway Foundation NHS Trust (MFT) and wider system partners to make several improvements to the main, nationally agreed pathways, which are used by the hospital for discharge. The pathways have been developed to address individual patient need and circumstances:”

Source location

2026-0088 - Response from Kent and Medway ICB
Page 2 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a bed-coordination brokerage function for timely allocation of short-term community rehabilitation beds by the third quarter of 2026.

Verbatim wording from the response

“3. Increasing access to short-term community rehabilitation beds (Pathway 2) and reducing transfer delays – work is underway to expand access to short-term community rehabilitation beds improving onward flow for patients who no longer need acute inpatient care. A new bed-coordination (brokerage) function will be operational by quarter three of 2026 ahead of winter with clear accountability for timely allocation and progress monitored monthly through ICB assurance routes.”

Source location

2026-0088 - Response from Kent and Medway ICB
Page 3 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase short-term care-at-home capacity to enable safe discharge with necessary support, overseen through the Medway System Discharge Group.

Verbatim wording from the response

“2. Expanding the Home First/short-term support capacity (Pathway 1, Discharge home with short-term support) – capacity for short-term care at home has been increased so more people can leave hospital safely with the necessary support. Oversight of capacity, flow and performance is provided through the Medway System Discharge Group, a local MDT approach supporting discharge.”

Source location

Response from Kent and Medway Integrated Care Board
Page 3 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the Medway Care Transfer Hub as the single coordination and escalation point for new residential or nursing placements, with weekly performance reporting to the ICB.

Verbatim wording from the response

“The Medway Care Transfer Hub now acts as the single coordination and escalation point for the Local Authority and Health to support patients requiring new residential or nursing placements. This ensures consistent, person-centred decision making and removes delays associated with variable processes. The Hub provides weekly reports to the ICB on performance, issues, and escalations.”

Source location

Response from Kent and Medway Integrated Care Board
Page 2 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand access to short-term community rehabilitation beds to improve onward flow for patients no longer requiring acute inpatient care.

Verbatim wording from the response

“3. Increasing access to short-term community rehabilitation beds (Pathway 2) and reducing transfer delays – work is underway to expand access to short-term community rehabilitation beds improving onward flow for patients who no longer need acute inpatient care. A new bed-coordination (brokerage) function will be operational by quarter three of 2026 ahead of winter with clear accountability for timely allocation and progress monitored monthly through ICB assurance routes.”

Source location

Response from Kent and Medway Integrated Care Board
Page 3 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a bed-coordination brokerage function for timely allocation of short-term community rehabilitation beds by the third quarter of 2026.

Verbatim wording from the response

“3. Increasing access to short-term community rehabilitation beds (Pathway 2) and reducing transfer delays – work is underway to expand access to short-term community rehabilitation beds improving onward flow for patients who no longer need acute inpatient care. A new bed-coordination (brokerage) function will be operational by quarter three of 2026 ahead of winter with clear accountability for timely allocation and progress monitored monthly through ICB assurance routes.”

Source location

Response from Kent and Medway Integrated Care Board
Page 3 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recommission the Integrated Care and Reablement Service to increase community health bed capacity and support acute-care discharge.

Verbatim wording from the response

“A range of actions have been implemented or are in progress these are:”

Source location

Response from Medway Council
Page 2 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a dedicated brokerage team to source care for people ready for discharge from hospital or community settings.

Verbatim wording from the response

“The Council has established a dedicated brokerage team focused solely on sourcing care for individuals ready to be discharged from hospital or community settings.”

Source location

Response from Medway Council
Page 2 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission eight assessment beds for people awaiting discharge who need therapy to regain independence before returning home.

Verbatim wording from the response

“The Council has commissioned eight assessment beds for individuals ready for discharge but requiring further therapy to support independence before returning home.”

Source location

Response from Medway Council
Page 2 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce 24-hour care-at-home services for people with high needs to return home safely where appropriate.

Verbatim wording from the response

“A range of actions have been implemented or are in progress these are:”

Source location

Response from Medway Council
Page 2 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Progress governance processes to develop a new 80-bed care home addressing longer-term structural capacity constraints.

Verbatim wording from the response

“Medway Council is progressing through governance processes to develop a new 80-bed care home, recognising ongoing system challenges. While a longer-term intervention, this reflects the Council’s seriousness in addressing structural capacity constraints”

Source location

Response from Medway Council
Page 2 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit an independent commissioner to identify provider barriers to accepting discharged patients and support increased complex-needs residential and nursing capacity.

Verbatim wording from the response

“The Council has recruited an independent commissioner to work with care providers to understand barriers to accepting discharged patients and to support increased residential and nursing home capacity, particularly for those with complex needs.”

Source location

Response from Medway Council
Page 2 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discharge delays cannot be attributed solely to adult social care or community health services because they arise from interdependent system-wide factors.

Verbatim wording from the response

“At any given time, it would be erroneous to conclude delays in hospital discharge can be attributed solely to adult social care or community health services. Evidence from across Medway demonstrates that delays arise from a range of interdependent factors across the health and social care system. These include:”

Source location

Response from Medway Council
Page 1 · response
Published 13 February 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Review hospital-discharge practice and guidance collaboratively with system partners.

    Stated by Kent County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 13 February 2026.
  2. 2

    Identify a joint programme with MFT to reduce avoidable hospital delays caused by internal processes or hospital-based constraints.

    Stated by NHS Kent and Medway Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 13 February 2026.
  3. 3

    Review the agreed discharge-delay reduction programme quarterly with the national team and monitor delivery through formal governance and escalation routes.

    Stated by NHS Kent and Medway Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 13 February 2026.
  4. 4

    Operate a structured daily process to maximise safe same-day discharge through senior clinical review, early identification and prompt resolution of simple barriers.

    Stated by NHS Kent and Medway Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 13 February 2026.
  5. 5

    Appoint a single cross-system hospital-discharge care coordinator with responsibility for oversight, coordination, escalation and operational linkage.

    Stated by Medway CouncilStatus unclearThe respondent did not make the status of this action clear when they made their response on 13 February 2026.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    Some discharge delays involving documentation, medication and transport are beyond the council’s control, limiting its ability to address them directly.

    Stated by Kent County CouncilUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
  2. 2

    It would be inaccurate to conclude that all possible internal acute-trust actions to improve patient flow have been exhausted.

    Stated by Medway CouncilDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review hospital-discharge practice and guidance collaboratively with system partners.

Verbatim wording from the response

“KCC continues to review hospital discharge practice and guidance in collaboration with system partners. The local authority is currently undergoing a review of the Short Term Pathways practice and processes, and the commissioning of hospital discharge services. KCC will continue to focus on the principles of Discharge to Assess and home first with the ambition of further increasing timely discharges into Pathway 1 home-based services.”

Source location

Response from Kent County Council
Page 3 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Identify a joint programme with MFT to reduce avoidable hospital delays caused by internal processes or hospital-based constraints.

Verbatim wording from the response

“The ICB and MFT have also jointly identified a programme of work focused on reducing hospital avoidable delays for patients whose discharge is delayed by internal processes or hospital-based constraints. This work runs in parallel to the community pathway improvements described above.”

Source location

2026-0088 - Response from Kent and Medway ICB
Page 3 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the agreed discharge-delay reduction programme quarterly with the national team and monitor delivery through formal governance and escalation routes.

Verbatim wording from the response

“The ICB and MFT have also jointly identified a programme of work focused on reducing hospital avoidable delays for patients whose discharge is delayed by internal processes or hospital-based constraints. This work runs in parallel to the community pathway improvements described above.”

Source location

Response from Kent and Medway Integrated Care Board
Page 3 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a structured daily process to maximise safe same-day discharge through senior clinical review, early identification and prompt resolution of simple barriers.

Verbatim wording from the response

“1. Strengthening same-day discharge (Pathway 0, the national discharge definition, simple discharge home) – MFT have implemented a structured daily approach to maximise safe same-day discharge once a patient is deemed medically fit. This includes senior clinical review, early identification of patients suitable for discharge, and prompt resolution of simple barriers. This process is now fully operational and monitored through daily hospital management mechanisms.”

Source location

Response from Kent and Medway Integrated Care Board
Page 2 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a single cross-system hospital-discharge care coordinator with responsibility for oversight, coordination, escalation and operational linkage.

Verbatim wording from the response

“Appointment of a single care coordinator for hospital discharge, operating across the system and reporting directly to the Director of Adult Social Services. This role provides strategic oversight, coordination, and escalation across organisational boundaries, and operational linkage to the Chief Operating Officer at Medway Foundation Trust.”

Source location

Response from Medway Council
Page 2 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Some discharge delays involving documentation, medication and transport are beyond the council’s control, limiting its ability to address them directly.

Verbatim wording from the response

“Despite the improvements made to the length of stay for people with No Criteria to Reside attributable to KCC, our data clearly shows that 50% of referrals experience delays beyond the control of KCC. The main reasons for these delays are availability of discharge documentation, medication, and transport availability. These delays are reported in Medway Hospital’s No”

Source location

Response from Kent County Council
Page 2 · response
Published 13 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

It would be inaccurate to conclude that all possible internal acute-trust actions to improve patient flow have been exhausted.

Verbatim wording from the response

“While the acute trust has implemented a number of measures to improve patient flow, it is Medway Council’s view, it would not be accurate to conclude that all possible internal actions have been exhausted.”

Source location

Response from Medway Council
Page 1 · response
Published 13 February 2026

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/4

Data last updated 7 September 2026