PFD report

Joshua SAHOTA · Prevention of Future Deaths report

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Issued 9 Sep 2021•Suffolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
1

Raised in this report

Recipients
3

Named on the report

Responses found
2

Of 3 recipients

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to communicate patient-specific restricted items to families and friends before ward visits
    Part of recurring concern: Failure to communicate safety-critical care information effectively between care providers and familiesPart of recurring concern: Unreliable controls for patient-specific restricted items
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Improve visitor and service-user communications about the ban on plastic bags through updated letters, external messaging and ward signage.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 September 2021.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate patient-specific restricted items to families and friends before ward visits

Wider context from the report

“relate to the communication of what are ‘restricted and contraband items’ to the family and friends of a patient, before those family and friends visit the mental health ward. This would be particularly important for a family or friends first visit to the ward. The court was told that there are signs up at the entrance of the ward detailing items that are ‘contraband’. These items are not allowed onto the ward in any circumstances. This makes it clear to all visitors what cannot be taken onto the ward in any circumstances. However, the court was told that a ‘restricted item’ regime also exists, under which patients are risk assessed, with some being allowed particular items (such as mobile phone charger leads, laptop leads, belts and lighters), whilst others are not. From the evidence we heard in this case, we know that Josh’s clothes were taken onto the ward in a plastic carrier bag, which at the time was a restricted item. We heard that the bag was emptied, the contents were searched, re-packed and then taken to Josh’s room. From the investigation into this matter, it is apparent that firstly, that had the family known that a plastic carrier bag was a restricted item, it would not have been taken to the hospital in the first instance. Secondly, that had the family been aware that a plastic carrier bag was a restricted item, even though they may have used one to deliver Josh’s clothes, they would have drawn staff attention to the bag when it was subsequently taken and left in Josh’s room. During the evidence no clear system or procedure was identified, for a family to be notified of any particular items that have been deemed ‘restricted’ items for their loved one to have in their possession. There was therefore no effective communication with the family regarding what items were, and what items were not, allowed onto the ward in Josh’s case. I am therefore concerned that families and friends of current in-patients, may still inadvertently take a particular item onto ward, or be aware that their loved one has a particular item in their possession, yet be totally unaware that that particular item has been risk assessed as a restricted item for their loved one. It is known that families and friends of in-patients can play a vital role in their care, treatment and recovery. However, without knowing what have been deemed ‘restricted items’ for their loved one, the ability to assist in keeping their loved one safe whilst an in-patient, is effectively removed from those family and friends. ”

Is this part of a recurring concern?

Yes — Failure to communicate safety-critical care information effectively between care providers and families; Unreliable controls for patient-specific restricted items.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve visitor and service-user communications about the ban on plastic bags through updated letters, external messaging and ward signage.

Verbatim wording from the response

“This item is a completely “banned” item across all inpatient units save our rehabilitation unit. Improvements have been made to our external messaging to families and carers on this subject plus a number of safeguards have been put in place to disrupt the passage of restricted items including plastic bags. For example on entering the main Wedgwood reception visitors are asked to show what items they have brought to the unit, if these are within or contain a plastic bag a paper one will be given as a replacement. Likewise for any service user going out on leave, on return they will be given an alternative type of bag either paper or canvas. When advancing to the ward reception there are posters and a “sandwich board” which highlight various pieces of information including restrictions on items coming in to the ward namely plastic bags.”

Source location

2021-0301-Response-from-Hellesdon-Hospital_Published
Page 1 · response
Published 17 September 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Establish a Zero Suicide ambition for mental health trusts.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 17 September 2021.
  2. 2

    Discuss ward safety and risks from restricted items, including bags, in daily safety huddles attended by all staff.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 September 2021.
  3. 3

    Provide paper or canvas alternatives for plastic bags when service users return from leave.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 September 2021.
  4. 4

    Include removal of plastic bags, tape and plastic wadding from mail in substantive and agency staff induction.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 September 2021.
  5. 5

    Ask service users returning from leave to remove plastic carriers and packaging from their person.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 September 2021.
  6. 6

    Check items brought into the Wedgwood Unit and replace plastic bags with paper bags at reception.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 September 2021.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Local care providers are responsible for systems, risk assessment and mitigation concerning restricted items, including plastic bags.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a Zero Suicide ambition for mental health trusts.

Verbatim wording from the response

“More generally, I would like to outline the progress we are making in reducing the number of suicides, which, in mental health inpatient settings, have reduced by more than half over the past decade. However, we recognise that the number remains too high. That is why, in 2018, we announced a Zero Suicide ambition, which has led to every mental health trust having a zero suicide policy (or ‘suicide safety plan’) in place.”

Source location

2021-0301-Response-from-Department-of-Health-Social-Care_Published
Page 2 · response
Published 17 September 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss ward safety and risks from restricted items, including bags, in daily safety huddles attended by all staff.

Verbatim wording from the response

“I would also like to assure you that the necessity to remove all plastic bag type items including tape and plastic wadding from mail forms part of the local induction for both substantive and agency staff. Equally discussions about ward safety including the risk of items such as bags coming on to the ward is discussed at the various safety huddles every day; all staff are included in safety huddles, including our housekeeping colleagues.”

Source location

2021-0301-Response-from-Hellesdon-Hospital_Published
Page 1 · response
Published 17 September 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide paper or canvas alternatives for plastic bags when service users return from leave.

Verbatim wording from the response

“This item is a completely “banned” item across all inpatient units save our rehabilitation unit. Improvements have been made to our external messaging to families and carers on this subject plus a number of safeguards have been put in place to disrupt the passage of restricted items including plastic bags. For example on entering the main Wedgwood reception visitors are asked to show what items they have brought to the unit, if these are within or contain a plastic bag a paper one will be given as a replacement. Likewise for any service user going out on leave, on return they will be given an alternative type of bag either paper or canvas. When advancing to the ward reception there are posters and a “sandwich board” which highlight various pieces of information including restrictions on items coming in to the ward namely plastic bags.”

Source location

2021-0301-Response-from-Hellesdon-Hospital_Published
Page 1 · response
Published 17 September 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include removal of plastic bags, tape and plastic wadding from mail in substantive and agency staff induction.

Verbatim wording from the response

“I would also like to assure you that the necessity to remove all plastic bag type items including tape and plastic wadding from mail forms part of the local induction for both substantive and agency staff. Equally discussions about ward safety including the risk of items such as bags coming on to the ward is discussed at the various safety huddles every day; all staff are included in safety huddles, including our housekeeping colleagues.”

Source location

2021-0301-Response-from-Hellesdon-Hospital_Published
Page 1 · response
Published 17 September 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ask service users returning from leave to remove plastic carriers and packaging from their person.

Verbatim wording from the response

“All service users returning from leave are asked to remove any type of plastic carrier or packaging from their person. Where thought necessary to safeguard the individual and other service users this may entail a search of the person and/or their bedroom area dependent on an individual risk assessment.”

Source location

2021-0301-Response-from-Hellesdon-Hospital_Published
Page 1 · response
Published 17 September 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Check items brought into the Wedgwood Unit and replace plastic bags with paper bags at reception.

Verbatim wording from the response

“This item is a completely “banned” item across all inpatient units save our rehabilitation unit. Improvements have been made to our external messaging to families and carers on this subject plus a number of safeguards have been put in place to disrupt the passage of restricted items including plastic bags. For example on entering the main Wedgwood reception visitors are asked to show what items they have brought to the unit, if these are within or contain a plastic bag a paper one will be given as a replacement. Likewise for any service user going out on leave, on return they will be given an alternative type of bag either paper or canvas. When advancing to the ward reception there are posters and a “sandwich board” which highlight various pieces of information including restrictions on items coming in to the ward namely plastic bags.”

Source location

2021-0301-Response-from-Hellesdon-Hospital_Published
Page 1 · response
Published 17 September 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Local care providers are responsible for systems, risk assessment and mitigation concerning restricted items, including plastic bags.

Verbatim wording from the response

“In relation to restricted or prohibited items on acute mental health wards, you may wish to note that the CQC has published a guide to CQC inspectors² on the use of ‘blanket restrictions’, which lists the items that are likely to be prohibited or restricted on mental health wards, and this includes plastic bags. The guide also describes the principles of risk assessment and personalised care that should be applied to restricted items. Local providers of care should ensure that there is a system in place to ensure that blanket restrictions are reviewed within a regular timeframe, with an overall aim of the reduction of restrictive practices.”

Source location

2021-0301-Response-from-Department-of-Health-Social-Care_Published
Page 2 · response
Published 17 September 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/3

Data last updated 7 September 2026